Latest News


27.02.2013
Galileo - Virgin Australia - VA - Update
Virgin Australia - VA indicated that a fix for the invalid Schedule format will not be ready until the 28th February. To alleviate impact to Galileo customers Travelport have made a change to allow the processing of the malformatted Schedule messages from Virgin Australia.  
Read more
26.02.2013
Worldspan - Retain Consolidator Ownership ( Updated )
Allow Consolidator to change prime phone field to take ownership
Read more
25.02.2013
Worldspan - Travelport Smartpoint App™ for Worldspan Go!™ v 5.0.0.2 Release
All Worldspan users globally will see an updated work space upon release of Release V5.0.0.2 of Travelport Smartpoint App™ for Worldspan Go!™
Read more
22.02.2013
Galileo & Worldspan - Etihad Airways (EY) migration to another host system ( Reminder ! )
Tickets will not be able to be issued with Etihad’s plate from Friday, February 22nd starting at 18:30 GMT to Saturday, February 23rd at 15:00 GMT.
Read more
20.02.2013
Galileo & Worldspan - Travelport Agency Private Fares PTC discounts on Add-ons
Travelport Agency Private Fares (APF) Add-on function is being enhanced to allow different discounts/mark-ups for secondary passenger types than what is applicable to the specified fare.
Read more
20.02.2013
Galileo - New Hotel Passive Segment
Introduce a new hotel passive segment and action status code “MK” in the Galileo™ system with required fields. The required fields will allow agencies and Travelport to track hotel passive segments created in Galileo and provide a meaningful report to our customers. The passive report will be announced in the future and a separate Product Advisory will be distributed.
Read more
18.02.2013
Galileo & Worldspan - British Airways and Finnair implement EMD-S in the Benelux today
From 18 February 2013:
British Airways: EMD-S transactions will be introduced to replace vMCO and vMPDs when validated on British Airways for Reservation Change Fees
Finnair: EMD-S transactions will be introduced to replace vMCO and vMPDs when validated on British Airways for Reservation Change Fees, Group Deposits, Name Change Fees and Name Correction Fees.


Read more
15.02.2013
Galileo - Travelport Agency Private Fares and Travelport Net Fare Manager Indicator
In fare display and fare quote, a unique indicator will identify sell level fares that were created through Travelport Agency Private Fares or Travelport Net Fare Manager.
Read more
15.02.2013
Galileo- PA 1650 (Version 02) New Category 35 Data Identifier and Indicator Labels
A new fare quote alert message, ‘CAT35’, will be returned with a fare quote response containing a Sell fare that is the result of: Travelport Agency Private Fares or Travelport Net Fare Manager. This alert will be stored in the Apollo Stored Linear Fare Quote and in the Galileo Filed Fare. Please refer to PA 1608, for additional detail regarding: Travelport Agency Private Fares and Travelport Net Fare Manager Indicators. New ‘CAT35’ Data Identifier and Indicator Labels will be included in the Apollo and Galileo M.I.R.
Read more
14.02.2013
Galileo - PA 1592 (Version 01) Travelport Journey Reporter Search by Divisions
This enhancement provides the ability to set up and produce reports by a
division. Included is an enhancement for the administrators to set the date
format for their reports by corporation. In addition, historical data will be
available for 90 days only.

Provides another level for the customer to run a report. Currently the reports are filtered only by a Corporate ID or a Document Invoice remark, and there was not a way to filter to a division.
Read more
14.02.2013
PA 1686 (Version 01) Travelport Rooms and More New Provider - Quickbeds
Travelport Rooms and More™ is pleased to announce the addition of
Quickbeds content.
Read more
13.02.2013
Galileo - New Support Document Print Table Field for Refund Notice GTID
A new field will be added to the Galileo™ HMET Support Document Print Table to assign a Refund Notice GTID.
Read more
12.02.2013
Galileo - Vendor Link KE - Korean Air Lines
Please be advised that the vendor Link - KE - Korean Air Lines (CSD Availability and Sell) has been restored to normal functionality.
08.02.2013
American Airlines - E ticketing
While American Airlines have not offered their definitive resolution, testing by Travelport technicians has verified that transactions are now working as expected when both DOCS/SFPD and Passport Data are entered in the same transaction.



Read more
08.02.2013
Galileo - Galileo Ticket Stock Manager (GTSM) - Travelport Branding
GTSM (Galileo Ticket Stock Manager) branding will be changed to standard Travelport Branding. All Logos and references to ‘Galileo International’ will be amended to ‘Travelport’. The website homepage will also contain a search input box. The user will be able to download reports (Summary, Transaction & Permanent Quota) into PDF, CSV & Word and will also have the ability to
send the reports as e-mail.
Read more
07.02.2013
Galileo™ Print Manager – new version (Updated ! )
New Galileo Print Manager version GPM.net, which prints to a Windows device and supports 64 bit software, will be available from this date.
Read more
06.02.2013
Galileo - Scoot Airline (TZ) Activation
Scoot Airlines PTE (TZ) was implemented as a new carrier in the Galileo™ (1G) system and supports Direct access, Direct sell, and Ticketless. 
Ticketless option is available for all countries

Read more
06.02.2013
Galileo - Patch Release for Travelport Smartpoint App™ v2.3.1.32
Galileo™  customers using Galileo Desktop™ will be able to download the latest patch release for Travelport Smartpoint App.
This version is available for download on the portal. Agencies using v2.3 will automatically be notified of this update on the 7th of February, with an option to install. 

Read more
05.02.2013
Galileo & Worldspan - Travelport Aggregated Shopping New Passive Segment Code and Itinerary Remarks
Travelport will be introducing a new product in Galileo, Apollo and Worldspan desktops which will aggregate industry standard filed content with fares and ancillaries from API connected airlines. This product will replace the existing LCCP product currently deployed in EMEA and will also be available on a global basis.
Launch is currently planned for the Galileo system on the 28-Mar-13, in the following countries: UK, Italy, Benelux, France, Germany, Portugal, Switzerland and Spain. This will be followed approximately 30 days later by expansion into the Middle East and African countries and on the Apollo system in the US and Canada. Further deployment details will be published by the end of February and will provide details of the actual launch dates for all countries with Galileo and Apollo system access.
The launch carriers are easyJet (U2) and Jetstar.com (LS). Additional content will be added throughout the year.
Travelport Aggregated Shopping will utilize a new passive segment status code, ZK to record air segments for API connected airlines in the host PNR. In addition, when an API connected airline is booked in Travelport Aggregated Shopping, uniquely formatted Itinerary Remarks will be created in the host PNR after successful booking.
Read more
04.02.2013
Galileo - Travelport ViewTrip™ Enhancements Jan 2013 ( New Load Date ! )
 Revised load date - Load To Production: 06-Feb-13
  • New Message to users about Cookies
  • Updated Design for ViewTrip
  • New Traveller Profile Account
  • Fix for Baggage Allowance display on E-ticket
  • ViewTrip available in Vietnamese
  • Online Check-in for NAS Airways, RAK Airways, South African Airways

Read more
04.02.2013
Worldspan - Travelport ViewTrip™ Enhancements Jan 2013 ( New Load Date !)
Revised load date - Load To Production: 06-Feb-13

  • New Message to users about Cookies
  • Updated Design for ViewTrip
  • New Traveller Profile Account
  • Fix for Baggage Allowance display on E-ticket
  • ViewTrip available in Simplified and Traditional Chinese
  • Online Check-in for NAS Airways, RAK Airways, South African Airways

Read more
29.01.2013
Galileo & Worldspan - Notification OLT Express Germany GMBH (OL/704)
Effective immediately, pursuant to a notice from IATA, Travelport has suspended ticketing capabilities for OLT Express Germany GMBH (OL/704). Please contact the carrier direct to complete ticketing or refund functions for these countries until further notice

Read more
28.01.2013
Worldspan - Travelport Smartpoint App™ for Worldspan Go!™
From 29th January 2013 all Worldspan customers using Worldspan Go! will receive the new logon page and the redesigned layout once logged into reservations.

Need more explanation? Additional webinars have been scheduled for this week:

Date Time Click on the link to register Language
Wednesday, 30 January 2013 13:00h – 14:00h https://www2.gotomeeting.com/register/660711514 Dutch
Friday, 1 February 2013 15:00h – 16:00h https://www2.gotomeeting.com/register/428352410 Dutch

Read more
25.01.2013
Galileo & Worldspan - Eritrean Airlines - (B8/637) booking & ticketing suspended
Booking & ticketing for Eritrean Airlines - (B8/637)  has been suspended on Galileo and Worldspan. If you have bookings on Eritrean Airlines, contact Eritrean Airlines direct to complete ticketing or refund functions for these countries until further notice.
24.01.2013
Galileo & Worldspan - Domestic Route Validation Expansion (Revised Load Date for Worldspan)
Domestic Route Validation (DRV) processing which is currently applied to route-based international fares to/from the United States and Canada will be expanded to apply to all route-based international fares worldwide.
Read more
22.01.2013
Worldspan - Turkish Airlines - Direct Access - Availablity Scroll entry

Turkish Airlines Direct Access availability display scroll entry has now been upgraded. To scroll for additional flights in Direct Access availabilty  for Turkish Airklines use MD  ( Move Down ) .

21.01.2013
Galileo & Worldspan - Travelport Agency Private Fares Add-on and OSI SSR Enhancements
Travelport Agency Private Fares (APF) Add-on function is being enhanced to allow: Future Effective Dates and Linking to multiple Rule IDs.
Additionally, for XML Select/GWS and XML Pro/DIR customers APF is being enhanced with options for OSI/SSR messages.
Read more
21.01.2013
Worldspan - Release of Worldspan™ TAIR Level 20 - Available Now !
Higher level of Agency Interface Record to include new functions and products
Read more
16.01.2013
Galileo - New Hotel Passive Segment (updated)
Introduce a new hotel passive segment and action status code “MK” in the Galileo™ system with required fields. The required fields will allow agencies and Travelport to track hotel passive segments created in Galileo and provide a meaningful report to our customers. The passive report will be announced in the future and a separate Product Advisory will be distributed.
Read more
16.01.2013
Galileo - Availability and Sell China Airlines Updated
During normal monitoring of the China Airlines availability issue, it was discovered that all classes of service can be sold on all example flights previously reported. The incident has now been closed. If you continue to experience problems selling flights on China Airlines please raise a new incident.
15.01.2013
Worldspan - Alpha Numeric Tax Codes (EZ Air Fare Override Option) Updated!
Currently all Tax codes are 2-letter Alpha Alpha and all available Alpha Alpha tax codes will soon be exhausted. Initially, Travelport will be able to receive and process Alpha Numeric tax codes. Processing of the Numeric Alpha and Numeric Numeric tax codes will be implemented at a later date. Two of the current EZ options will not be able to handle an Alpha Numeric tax
code using the current formats. As a result, a change will be made to the @B option format that is used to input an air fare override and as well as a change to the L option format, that is used to input land charges.
Read more
15.01.2013
Galileo & Worldspan - DOT Baggage Mandate - Baggage Charges per Checked Portion
Baggage allowance and charges processing will now have the option to charge per checked portion for itineraries to/from the U.S and U.S. Territories.This is a follow-up to the DOT (Department of Transport) Baggage Mandate for full disclosure implemented July 24 2012.
Change to always display baggage allowance/charges per checked portion for to/from U.S. itineraries. Eliminates the display baggage allowance/charges “per direction” for DOT governed itineraries for travel to/from U.S. for display consistency purposes.

Read more
11.01.2013
Ticketing suspended for AEROSVIT AIRLINES (VV/870)
This notice is to inform you that effective immediately, pursuant to a notice from IATA, Travelport has suspended ticketing for AEROSVIT AIRLINES (VV/870)
Read more
10.01.2013
Virgin Australia (VA) Migration
We would like to remind you about the Virgin Australia (VA) migration taking place on 11th & 12th January 2013.
This merge brings two main changes:

1. Virgin Australia (DJ) and Virgin Australia International (VA) are merging into one airline.

The Virgin Australia code is VA.

2. Virgin Australia will migrate from their current host system to another host system.

The Virgin Australia migration will begin at 18:00 hrs GMT on Friday January 11th of 2012 until approximately Saturday, January 12th at 20:30 hrs GMT.
Read more
31.12.2012
Worldspan - Merchandising Ancillary Services, (Additional Information)
Description of functionality around ancillary services and booking capabilities on Travelport systems, recent automations and screen layout changes. This Product Advisory supersedes PA 900.
Read more
28.12.2012
Galileo & Worldspan - Sponsored Search Hotel Properties
Sponsored Search is a new advertising product that results in adding relevant,
incremental hotel properties displayed at the top of the hotel availability
response. These hotel choices might not historically come up in the first page
of results and therefore, can highlight alternative choices that may suit the
traveler’s needs better.
Read more
28.12.2012
Galileo Ticket Stock Manager (GTSM) – E-Mail Notification
GTSM (Galileo Ticket Stock Manager) agents would like to have an automatic
e-mail sent to relevant addresses, so they can easily be alerted by carrier
when their ticket stock on the carrier reaches an identified low level.
Read more
27.12.2012
Worldspan - Sell All Flights in a Connection from Worldspan™ Availability
Require all flights in a connection to be sold together as a trip/unit from a Worldspan™ availability display
Read more
18.12.2012
Galileo - RoomMaster™ Property Number Expansion (updated)
RoomMaster is being enhanced by enabling new properties to be assigned alpha-numeric property numbers versus numeric only property numbers. Modifications are being made to the Focalpoint™ formats for shopping and booking hotels in Galileo™.
Read more
17.12.2012
Galileo - Vendor Messaging Multiple Queue Drop
When multiple messages are received from a carrier at the same time, the PNR affected may be dropped on more than one queue.
Read more
17.12.2012
Galileo - New Category 35 Data Identifier and Indicator Labels
New Category 35 Data Identifier and Indicator Labels.This enhancement will add a new “Optional” Data Identifier and Indicator Label to the A02 Passenger Data Section of Galileo™ M.I.R.
Read more
14.12.2012
Worldspan™ - 26 Classes of Service for Air Availability
The Worldspan system will process and display 26 classes of service for air availability.
Read more
10.12.2012
Worldspan - Travelport Rapid Reprice™ LOT Polish (LO)
LOT Polish (LO) will be added as a Travelport Rapid Reprice™ participant for Worldspan™.
Read more
10.12.2012
Worldspan - Travelport Rapid Reprice™ Icelandair (FI)
Icelandair (FI) will be added as a Travelport Rapid Reprice™ participant for Worldspan™
Read more
10.12.2012
Galileo & Worldspan - Interactive Frequent Flyer Verification for SK and WF - Available Now
This product allows airlines to interactively verify the frequent flyer name and number entered by the Apollo, Galileo and Worldspan agency and match the name and number in their Frequent Flyer database before it is entered into the
PNR or Booking File.

Read more
06.12.2012
Worldspan -Galileo Determination of Turnaround Point for YQYR ( Available Now )
To eliminate discrepancies in the determination of the Turnaround Point for the application of YQ/YR Service Fees, Travelport systems will be enhanced to calculate the furthest point based on ATPCOs proposed clarification for this Data Application.
Read more
05.12.2012
Galileo - Private and Historical Fares for Fare Quote Planner ( Now Available ! )
Fare Quote Planner and Fare Quote Quick will be enhanced to consider Private and Historical Fares
Read more
05.12.2012
Galileo - Merchandising Ancillary Services ( New Load Date )
Description of functionality around ancillary services and booking capabilitieson Travelport systems, recent automations and screen layout changes.This Product Advisory supersedes PA 900.
Read more
04.12.2012
Travelport Rooms and More - Enhancements
Travelport Rooms and More has been enhanced to provide additional functionality in a number of areas
Read more
04.12.2012
Galileo - SAS Travel Pass
This enhancement provides the ability to sell SAS Travel Pass in the Galileo™ system
Read more
29.11.2012
Travelport Net Fare Manager - Screen Changes - Updated!
Travelport Net Fare Manager is adding information to some displays in order to advise that a fare is a Travelport Net Fare Manager fare, this will affect: 
Rule Displays
Fare Detail Display (Galileo)
FD/NET display (Galileo)

Read more
28.11.2012
Worldspan - Travelport Rapid Reprice - Air Caraibes (TX)
Air Caraibes (TX) will be added as a Travelport Rapid Reprice™ participant for Worldspan™.
Read more
28.11.2012
Galileo & Worldspan - Travelport Net Fare Manager
Travelport Net Fare Manager (NFM) allows subscribers to create selling fares based upon airline filed net fares. The net fares can be specified fares or net fares created using category 25. NFM is accessed via the Agency Private Fares (APF) GUI.
Read more
27.11.2012
Worldspan - Travelport Rapid Reprice™ Finnair (AY)
Finnair (AY) will be added as a Travelport Rapid Reprice™ participant for Worldspan™.
Read more
24.11.2012
Travelport Rooms and More™ New Provider - Easytobook
Travelport Rooms and More is pleased to announce the addition of Easytobook content.
Read more
23.11.2012
Galileo & Worldspan - Tax Text Displays and Extension of Alpha/Numeric Test Data (UPDATED)
Travelport will use ATPCO as the data source for tax text on the Apollo and Galileo systems. The Alpha Numeric Test Data has been removed from the test system.
Read more
23.11.2012
Manual SVC for EMD Automatic Transmission of EMD-S Number to the Airline (UPDATED)
Carriers will be notified when an EMD is issued against a manually sold service
Read more
21.11.2012
Galileo & Worldspan - Alpha-Numeric Tax Codes (updated)
Currently all Tax codes are 2-letter Alpha/Alpha, and all available Alpha/Alpha tax codes will soon be exhausted. IATA TTBS will soon begin assigning Alpha/Numeric tax codes. Alpha/Numeric codes will be assigned first, then Numeric/Alpha codes and finally, Numeric/Numeric codes. Initially, Travelport will be able to receive and process the additional Alpha/Numeric tax codes. Processing of the Numeric/Alpha and Numeric/Numeric codes will be implemented at a later date.
Read more
21.11.2012
Galileo - PA 1622 (Version 01) Fictitious Alpha-Numeric Tax Test Data Available in Copy System
Fictitious Alpha-Numeric test data was re-loaded to the Copy system on 12 November 2012, to enable additional testing. The fictitious test data will remain in place until 14 December 2012.
Read more
20.11.2012
Worldspan - PA 1600 (Version 01) Sell All Flights in a Connection from Direct Access Availability
Require all flights in a Worldspan™ (1P) Direct Access Availability connection to be sold together as a trip/unit. Galileo™ (1G) and Apollo™ (1V) currently support this requirement.
Read more
16.11.2012
Easytobook.com - NOW AVAILABLE IN TRAVELPORT ROOMS AND MORE
Travelport Rooms and More™ the web-based hotel search and booking tool that removes the hassle of finding the perfect hotel accommodation now includes easytobook content. easytobook adds an additional 120,000 hotel property offers and is the 18th supplier to be implemented in Rooms and More.

About Easytobook.com
Easytobook.com is a European hotel booking service which are marketed worldwide, with an emphasis on US and EU countries. Founded in 2004, Easytobook.com grew rapidly and was sold to current owners Travix under BCD Holdings in August 2011.
13.11.2012
SYRIAN ARAB AIRLINES - SUSPENSION OF CRS SERVICES
Please note that Syrian Arab Airlines ("RB") was listed as a designated party by the European Union (EU) pursuant to Council Regulation EU No 36/2012 (the "EU Syria Sanctions").

Following RB's designation, Travelport has been engaging with the relevant competent EU authorities in relation to the implications of this designation for Travelport's provision of CRS services to RB. The competent authority has confirmed that the CRS services provided by Travelport are considered to fall within the scope of the prohibitions of the EU Syria Sanctions. The authority has also indicated that it is not prepared to grant a licence to Travelport to continue providing these services to RB.

We would like to inform you that, as a result of these developments, Travelport has suspended the provision of its CRS services to RB with immediate effect.
12.11.2012
Galileo: Merchandising Ancillary Services, Updated!
Description of functionality around ancillary services and booking capabilities on Travelport systems, recent automations and screen layout changes. This Product Advisory supersedes PA 900.
Read more
07.11.2012
Worldspan - Increase Frequent Traveler Field for Car
The optional frequent traveler field (/FT-) applicable to the car sell message in Worldspan™ has now been be increased to allow up to 20 alpha/numeric

Read more
07.11.2012
Worldspan: TAP Portugal (TP) Added as a Travelport Rapid Reprice Participant
TAP Portugal (TP) will be added as a Travelport Rapid Reprice™ participant for Worldspan™ user. Voluntary itinerary changes on this carrier will be processed by Travelport Rapid Reprice.
Read more
01.11.2012
Worldspan™ - Allow Name Changes for Ticketed PNRs
Allow Name Changes on Worldspan PNRs where Electronic Ticket(s) have
been issued.
Read more
01.11.2012
Galileo™ Multiple Ticketing Time Arrangements
Allow multiple ticketing time arrangements to be added to a booking file
Read more
01.11.2012
Worldspan - TAP Portugal (TP) Added as a Travelport Rapid Reprice™ Participant
TAP Portugal (TP) will be added as a Travelport Rapid Reprice™ participant
for Worldspan™, Galileo™ users and also on ARNE for Apollo™ users in the
US. Voluntary itinerary changes on this carrier will be processed by Travelport
Rapid Reprice and ARNE (US).
Read more
31.10.2012
Travelport Rooms and More™ Enhancements
Travelport Rooms and More has been enhanced to provide additional FAQ’s,
enhancements to sub-account viewership and to the cancellation functionality
Read more
29.10.2012
Galileo - Travelport Booking Feed (TBF) – Additional Triggers
Travelport Booking Feed (TBF) will be offering additional data elements as part of the product re-launch (New as well as current customers). Travelport Booking Feed (TBF) was previously known as Galileo Integrated Data Source (GIDS).
Read more
29.10.2012
Galileo - Travelport Booking Feed (Formerly GIDS) Enhancement for Corporate ID
Corporate ID data from Booking event 2025 will be added to Ticketing event 4003 so that these Travelport Booking Feed events can be directed to specific ticketing queues
Read more
26.10.2012
Worldspan KLM - Baggage Allowance – Europe *UPDATE*
UPDATE:
The baggage descrepancy issues described below have been verified to have been
corrected or have been verified to be working as designed as of Oct 23, 2012.

As always please contact your normal support contacts for any questions or further issues.
19.10.2012
Worldspan - KLM - Baggage Allowance - Europe
Please note that we have received reports regarding baggage allowance discrepancies for KLM for routings to/from the United Kingdom. Please ensure that baggage allowance data is verified before issuing a ticket on KLM for these routings.

If required, the format to store the fare and adjust baggage allowance data is:
4P*-G*1PC#EEUR.

Please continue to report any discrepancies to your local GDS Helpdesk contact.
18.10.2012
Galileo System Maintenance Notice: GPDS (Galileo Print Distribution System)
A maintenance activity is being scheduled on the GPDS (Galileo Print Distribution System). The schedule for this activity is:
Friday Oct 19, 2012 at 0000-0100GMT. The GPDS application allows the printing of agency rail tickets and management of ticketing queues and reports.
Read more
18.10.2012
Galileo - Travelport Booking Feed (formerly known as GIDS) Enhancements – Net Remit Ticketing
Provide Travelport Booking Feed (TBF) Data Definition revisions and a new version (2.09) of the TBF Adapter that will allow TBF customers to receive Net Remit ticket data in TBF.
Read more
17.10.2012
On Saturday, 27Oct2012, Philippine Airlines (PR) will migrate from their in-house system, Pacers II, to a new hosting system, Sabre
Consequently, there will be an expected outage of all link functions on Apollo, Galileo and Worldspan as follows:

Start: Fri, 26Oct, 19.30 GMT Links will be restricted
End: Sat, 27Oct, 10.00 GMT Links will be reactivated (estimated and subject to change)
Read more
16.10.2012
Travelport Rapid Reprice™ - Swiss (LX) added as a participant for Galileo™ and Worldspan™
Swiss (LX) will be added as a Travelport Rapid Reprice™ participant for Worldspan™ and Galileo™ system users. Voluntary itinerary changes on this carrier will be processed by Travelport Rapid Reprice.
Read more
10.10.2012
Worldspan™ - Update YQ/YR to Reflect Carrier Imposed Fees
Updates to the 4P-TAX screen display to include new 4 character abbreviations to describe Carrier Imposed Fees as mandated by the U.S. Department of Transportation (DOT) for YQ/YR fuel, insurance and miscellaneous fees.
Read more
09.10.2012
Galileo - Refund of Exchanged Ticket: New Error Response (new load date)
A new error response will be displayed when an attempt is made to refund an exchanged ticket that was issued with a commission amount (ZA modifier). This new response describes the reason for the error more clearly.
Read more
08.10.2012
Galileo and Worldspan Dynamic Rate Updates for Hotel Advertisements in Headlines (new load date)
This enhancement will dynamically update the rate advertised for hotels versus the static rate that displays in Headlines today.
Read more
08.10.2012
Galileo and Worldspan System Maintenance Notice: Internetwork Operating System (IOS) Upgrade
Travelport Network Engineering will be performing a maintenance activity on the TB-SHP-5596-HD2-1/2/3/4. This activity is to update IOS (Internetwork Operating System) on Travelport Core network switches. The new IOS is to support required security patches and recommended vendor updates. This activity is scheduled for Saturday, 13OCT 04:00-07:00GMT. These network switches support All direct connections. WAN and Corporate access (non-Internet access) to all Worldspan, Galileo and Apollo hosts and applications could be impacted.
Read more
05.10.2012
Galileo™ Multiple Ticketing Time Arrangements
Allow multiple ticketing time arrangements to be added to a booking file.
Read more
05.10.2012
Scheduled Outage - Travelport Rooms and More - Sunday 7th October 2012
Please be aware that we are making some infrastructure changes to the Rooms and More systems over the next week. The most significant change will take place this Sunday, 7th October. This change is part of an overall upgrade plan to improve  Rooms and More.
Read more
04.10.2012
Galileo - Booking File List by Hotel Property (new load date)
New optional fields have been added to the HOTEL list call options.
Read more
04.10.2012
Galileo™ Special SSR Codes for Carrier EL AL (LY)
Allow SSR CODS, CODG and CODP for El Al Airlines (LY).
Read more
04.10.2012
Galileo™ Duplicate Name
Users will be allowed to add the same last name in two different name fields.
Read more
03.10.2012
TAP Portugal (TP) Added as a Travelport Rapid Reprice™ Participant
TAP Portugal (TP) will be added as a Travelport Rapid Reprice™ participant for Worldspan™ and Galileo™ users. Voluntary itinerary changes on this carrier will be processed by Travelport Rapid Reprice.
Read more
02.10.2012
Galileo and Worldspan System Maintenance Notice: Core Switch Upgrade
Travelport Network Engineering will be performing a maintenance activity on Core-6509-H1/H2 switches. This activity is to update IOS (network operating system) and chassis on Travelport Core network switches. The new IOS is to support required security patches and recommended vendor updates. The activity is scheduled as follows: Saturday, 6 October 2012 03:00 - 07:00 GMT. These network switches support All direct connect, WAN and Corporate access (non-Internet access) to all Worldspan, Galileo and Apollo hosts and applications could be impacted.
Read more
27.09.2012
Travelport ViewTrip™ for Galileo™ Online Check-in Emails and Hotel Upgrades
Travelport ViewTrip™ has been enhanced to provide travelers with potential opportunities for hotel room upgrades and to automate online check-in reminder emails.
Read more
27.09.2012
Travelport ViewTrip™ for Worldspan™ Hotel Room Upgrade Opportunities
Travelport ViewTrip™ has been enhanced to provide travelers with potential opportunities for hotel room upgrades.
Read more
26.09.2012
Galileo & Worldspan - Continental and United Merger Reservations Functionality Changes (updated)
Continental and United Airlines are merging into one airline, the new airline name is United Airlines and the code is UA.
Read more
21.09.2012
Galileo Link Impact: Hertz (ZE) Link Outage
This is to advise that vendor link ZE - HERTZ Car Rental is currently unavailable. Please be assured that we are working with the vendor to restore service as quickly as possible. A status advisory will be posted when the vendor link is operational.
19.09.2012
Update to Galileo Fare Status Indicators 'N' and 'R'
Change to Galileo™ Fare Status Indicators „N‟ and „R‟ from IATA BSP Fare Calculation Mode Indicator of „0‟ (Auto-priced fare - eligible for ADM investigation) to „1‟ (Manually built fare – not eligible for ADM submission).
Read more
14.09.2012
Hopefully you like the new look & feel of our Customer portal!
You might experience problems with the way the portal is displayed. If you are having trouble viewing the portal, please do a CTRL F5 and the portal will display correctly. This forces the local cache to refresh and will guarantee that you can see the new content.
10.09.2012
Travelport System Maintenance Notice: ViewTrip White Label Admin Site
The Travelport operations teams will be planning a scheduled activity to upgrade the storage capacity of the Viewtrip White Label database. The scheduled actiivtity will be: Saturday Sep 15th, 1000-1500ET (1400-1900GMT).

Read more
07.09.2012
Galileo & Worldspan - Pricing and Shopping with Optional Services (Merchandising) (updated)
Introduce the ability to display a list of Optional Services (Merchandising) associated to either a Priced or Shopped Itinerary.
Note: The ability to sell Optional Services will be released in a later phase and a separate Product Advisory.
Read more
06.09.2012
Galileo & Worldspan - Northstar Hotel Property Crown Ratings (new load date)
Northstar Hotel Property Crown Ratings will display in the hotel description. Customers can search for hotel properties based on the crown ratings.
Read more
05.09.2012
Galileo - Merchandising Content Provision – KLM Preferred Seats
KLM Economy Comfort seats are now available to be purchased through the Galileo GDS for agents in Benelux using Galileo Desktop.
Read more
04.09.2012
LAN Chile (LA), LAN Ecuador, (XL) and LAN Argentina (4M) Migration to another Host system
LAN Chile, LAN Ecuador and LAN Argentina migration from Amadeus to Sabre. LAN has advised that LAN Peru will no longer exist after migration.
Read more
04.09.2012
Winair (WM) added as a Travelport Rapid Reprice™ participant
Winair (WM) will be added as a Travelport Rapid Reprice participant for Worldspan and Galileo users. Voluntary itinerary changes on this carrier will be processed by Travelport Rapid Reprice.
Read more
03.09.2012
Travelport Rooms and More™ new Provider - LateRooms
Travelport Rooms and More is pleased to announce the addition of LateRooms.com content.
Read more
28.08.2012
Travelport Rapid Reprice™ DOT Baggage Mandate (new load date!)
Effective 24 July 2012, Travelport Fares and Pricing (PA1461) and Rapid Reprice will comply with the United States Department of Transportation (US DoT) baggage disclosure mandate defined in the Federal Register for
Enhancing Airline Passenger Protections. The mandate requires disclosure of baggage allowance and baggage charges at time of fare quotation of a specific itinerary for automated reissue. In lieu of charges data, a link to the website of the carrier whose baggage rules apply to the journey. The mandate applies to all journeys where travel is to/from or within the U.S.
Read more
24.08.2012
Galileo - Private and Historical Fares for Fare Quote Planner (updated)
Fare Quote Planner and Fare Quote Quick will be enhanced to consider Private and Historical Fares.
Read more
23.08.2012
Galileo & Worldspan - Ad Server Messaging at Sign-on (updated)
This enhancement will serve up advertisements from the Ad Server when the user signs on to Galileo or Worldspan.
Read more
23.08.2012
Galileo - Low Cost Carrier Participation - bmiBaby (WW) Deactivation in LCCP
bmiBaby (WW) is ceasing operations effective September 10, 2012.
Read more
22.08.2012
Galileo & Worldspan - Hahn Air (HR) added as a Travelport Rapid Reprice participant
Travelport will add Hahn Air (HR) as a Travelport Rapid Reprice™ participating carrier for Galileo™ and Worldspan™ agency subscribers. Reissue transactions on itineraries with voluntary changes can be processed via Travelport Rapid Reprice.
Read more
21.08.2012
Worldspan Single Pricing – Ticketing Code and Ticket Designator (updated!)
Enhancement to the output of ticketing code and ticket designator in fare quote and shopping responses.
Read more
21.08.2012
Galileo & Worldspan- Introduction of Alpha Numeric Tax Codes (updated!)
Currently all tax codes are 2-letter Alpha/Alpha and all available Alpha/Alpha tax codes will soon be exhausted. IATA TTBS will soon begin assigning Alpha/Numeric tax codes. Alpha/Numeric codes will be assigned first, then Numeric/Alpha codes and finally, Numeric/Numeric codes. Initially, Travelport will be able to receive and process the additional Alpha/Numeric tax codes. Processing of the Numeric/Alpha and Numeric/Numeric codes will be implemented at a later date.
Read more
21.08.2012
Travelport Rooms and More™ Important Booking.com Policy Update
Travelport Rooms and More has been enhanced to enable the display of unique booking requirements of providers at time of booking and to support the Canadian Dollar (CAD) currency for commission payments.
Read more
17.08.2012
Galileo Link Impact: Resolved - Credit Card transactions failing
The Credit Card link has been resolved after the Vendor took corrective action.
Read more
14.08.2012
Galileo - Updated! Account Codes Displayed in Shopping Results (new load date)
Account codes displayed in Galileo shopping results.
Read more
10.08.2012
Galileo - Discontinuing support of Galileo Desktop versions 2.3 and lower
At Travelport we are dedicated to improving our Desktop products in order to meet our customers’ needs. This means devoting more of our support and development resources to maintaining and developing the most recent Desktop versions. As a result, effective 30 September 2012, Travelport will no longer offer helpdesk support for Galileo Desktop versions 2.3 and lower. Should you have any support related questions about these versions of Galileo Desktop after 30 September 2012, the helpdesk will refer you to ASK Travelport.
Read more
07.08.2012
Galileo SSL Certificate Renewal
SSL Certificates provide important security protection for our customers. As part of ongoing security Travelport will be renewing SSL certificates for (DNS: gdssl-atl.galileo.com) on August 9th 2012 at 0100GMT. Any customer who does not use windows update to keep their computer systems patched or otherwise does not accept a new CA (Certificate Authority) trust will have connectivity issues. This would impact such applications as Galileo Desktop, GIDS, GPM or any product that connects via the Galileo SSL connection.
Read more
01.08.2012
Worldspan - Interactive Frequent Flyer Verification on Finnair for Worldspan Users
Add Finnair (AY) as a new participant in Interactive Frequent Flyer Verification for Worldspan™ system users.
Read more
01.08.2012
Worldspan - Expand the EZ Input for Worldspan Users (updated!)
To increase the maximum number of characters that may be input for the EZ (ticketing) entry. This change is to accommodate the numerous parameters that are available to be included in the EZ entry. A maximum of 1000 characters can now be input for each stored document instruction line
Read more
01.08.2012
Worldspan - Worldspan Go!™ Translator App - Additional Translations (updated!)
This enhancement will add up to 75 new GDS translations to the Worldspan Go! ™ Translator App, depending on the GDS selected.
Read more
01.08.2012
Galileo - Travelport Smartpoint App™ v2.2 Now available for download !
All Galileo customers using Galileo Desktop™ in the Benelux  are now able to download the new version of the Travelport Smartpoint App™. 
Read more
27.07.2012
Galileo - New Galileo™ Carrier Link & Seamless Availability Display
A new ‘#’ indicator is being added to the Galileo™ Availability screens for future use:
In Galileo, the ‘#’ indicator will display in the same column as the ‘*’ Seamless Availability indicator.
Read more
25.07.2012
Galileo & Worldspan - U.S. Department of Transportation Mandate for Baggage Disclosure (updated !)
Effective 24 July 2012, Travelport will comply with the United States Department of Transportation (US DoT) baggage disclosure mandate defined in the Federal Register for Enhancing Airline Passenger Protections. The mandate requires disclosure of baggage allowance and baggage charges at time of fare quotation, added to electronic ticket receipt at ticketing and included in email trip confirmations. In lieu of charges data, a link is provided to the website of the carrier whose baggage rules apply to the journey. The mandate applies to all journeys where travel is to/from or within the U.S. The purpose of this document is to detail how this information will be presented in Travelport.
Read more
25.07.2012
Worldspan - Worldspan Go!™ Translator App - Additional Translations
This enhancement will add up to 75 new GDS translations to the Worldspan Go! ™ Translator App, depending on the GDS selected. Available to download for all Worldspan Go! customers globally.
Read more
25.07.2012
Galileo - Travelport Smartpoint App™ v2.2
New Release of the Travelport Smartpoint App™ v2.2. Release date for the Benelux to be announced.

Read more
19.07.2012
Travelport Car & Hotel Content Files - Relaunch (reminder!)
The static car and hotel content is used in Travelport GDS points of sale (e.g. Universal Desktop, Smartpoint App, Focalpoint, Go! etc.). This content has been available to purchase in file format by Travelport API and traditional GDS customers for some time.
Read more
18.07.2012
Galileo & Worldspan - U.S. Department of Transportation Mandate for Baggage Disclosure (reminder!)
Effective 24 July 2012, Travelport will comply with the United States Department of Transportation (US DoT) baggage disclosure mandate defined in the Federal Register for Enhancing Airline Passenger Protections. The mandate requires disclosure of baggage allowance and baggage charges at time of fare quotation, added to electronic ticket receipt at ticketing and included in email trip confirmations. In lieu of charges data, a link to the website of the carrier whose baggage rules apply to the journey. The mandate applies to all journeys where travel is to/from or within the U.S. The purpose of this advisory is to detail how this information will be presented in Travelport.
Read more
18.07.2012
Galileo & Worldspan - Tax Verbiage Change on Printed Itinerary Receipts DoT Mandate (updated!)
Tax Verbiage Change on Printed Itinerary Receipts. The Base fare, Taxes and Total verbiage, has been changed and will display as follows: Taxes and Carrier Imposed Fees.
Read more
17.07.2012
Travelport Rooms and More™ City Search Tips
Travelport Rooms and More uses a simplified city search method. This Product Advisory provides the background on the simplification method used, to allow users to best understand how to search more effectively.
Read more
17.07.2012
Travelport ViewTrip™ Department of Transportation (DoT) Mandate Displaying Baggage Details on Electronic Ticket
This enhancement will disclose all baggage allowance details for checked and carry-on bag(s) as filed in the GDS on the Electronic Ticket Receipt, in Viewtrip.com and MyTripandMore.com.
Read more
13.07.2012
Galileo & Worldspan - Introduction of Alpha Numeric Tax Codes (updated)
Currently all tax codes are 2-letter Alpha/Alpha and all available Alpha/Alpha tax codes will soon be exhausted. IATA TTBS will soon begin assigning Alpha/Numeric tax codes. Alpha/Numeric codes will be assigned first, then Numeric/Alpha codes and finally, Numeric/Numeric codes. Initially, Travelport will be able to receive and process the additional Alpha/Numeric tax codes. Processing of the Numeric/Alpha and Numeric/Numeric codes will be implemented at a later date.
Read more
12.07.2012
Galileo - Hotel Formatted Commission Percent (Revised load date)
Enhance the Galileo and Apollo Hotel HOC, HOV, Sell and Modify responses, to allow participating Hotel Suppliers to return a formatted commission percentage value in the commissionable data field.
Read more
11.07.2012
Travelport Rapid Reprice™ Country Activation - Belgium
Travelport Rapid Reprice available to Worldspan agency subscribers in Belgium.
Read more
11.07.2012
Travelport Rapid Reprice™ Country Activation - Netherlands
Travelport Rapid Reprice available to Worldspan agency subscribers in the Netherlands.
Read more
10.07.2012
Travelport Rooms and More™ Enhancements and New Providers - Tourico and Hotelzon
Travelport Rooms and More™ is pleased to announce the addition of 2 new Providers - Hotelzon and Tourico. This Product Advisory describes the minor differences in the shopping and booking process for Tourico as well as general enhancements to Travelport Rooms and More.
Read more
09.07.2012
Worldspan - Minimum Connect Time New Entry (new load date)
New entry to check minimum connect time between Air segments. Note: This functionality is available now in the Galileo™ system.
Read more
06.07.2012
Elimination of Galileo™ Fare Guarantee for Europe (updated)
The Galileo Fare Guarantee expiry period for IATA Europe Fare Quote entries will be amended from the 7-day Guarantee currently applied by Galileo to 23:59 hours local time on the date of the quotation.
Read more
06.07.2012
Travelport ViewTrip™ Mobile for Galileo™ and Worldspan™ (updated)
New Travelport ViewTrip Mobile application for agencies currently using Travelport ViewTrip.
Read more
06.07.2012
Remove Cancel Filed Fares Warning for Expired Galileo™ Filed Fares
Removed the edit that requires an expired ‘X’ Galileo™ Filed Fare to be cancelled.
Read more
04.07.2012
Travelport Rooms and More Supplier Update - Hotelzon and Tourico now LIVE!
Travelport Rooms and More™, the highly efficient B2B hotel and travel content booking platform, welcomes Touricoholidays.com and Hotelzon.com as the newest suppliers now available to shop and book. Hotelzon adds an additional 100,000+ hotel property offers and Touricoholidays.com adds an additional 34,000+ hotel property offers.
Read more
29.06.2012
Travelport Academy
Want travel industry training at your own pace or with an online trainer? Get accredited certificate courses at  www.travelportacademy.com.
29.06.2012
Fêtez avec nous le 1er anniversaire de Travelport Rooms and More
Travelport Rooms and More™ fête son 1er anniversaire! Et pour cette raison Travelport vous gâte avec une délicieuse pâtisserie.
Read more
29.06.2012
Vier met ons de 1e verjaardag van Travelport Rooms and More
Travelport Rooms and More™ viert haar 1ste verjaardag! En daarom trakteert Travelport u deze zomer op een heerlijke verjaardagstaart!
Read more
26.06.2012
Galileo - New Meal Plan Codes for RoomMaster™ (new load date)
New meal plan codes are being enabled for hotel suppliers to return in their Hotel Complete Availability (HOC), Rate Rules (HOV) and sell responses. Meal plan information is supported in Apollo/Galileo Focalpoint™, Viewpoint™, XML Select and Galileo Web Services.
Read more
25.06.2012
Galileo & Worldspan - CAT 12 Surcharges Changes
Based upon carrier and subscriber business needs, ATPCO and SITA are amending CAT12 to allow the ability to express a surcharge based on new travel criteria. Note: This is included in ATPCO 0600 International Fares Transmission.
Read more
22.06.2012
Galileo Low Cost Carrier Participation (LCCP) easyJet (U2) – Speedy Boarding (revised load date)
On April 11, 2012, easyJet introduced seat selection processing on select flights. This enhancement provides seat selection in Low Cost Carrier Participation (LCCP) for easyJet (U2) for LCCP users in EMEA.
Read more
21.06.2012
Worldspan - Fare Display by Routing Number Option removed (load date amended)
The option to include a routing number in a Worldspan™ fare display request has been removed.
Read more
21.06.2012
Galileo - Low Cost Carrier Participation (LCCP) Kulula (MN) Deactivation
Kulula will migrate their hosting services to the Sabre platform effective June 24th 2012.
Read more
20.06.2012
Looking for accredited travel/tourism training?
Visit Travelport Academy, www.travelportacademy.com, home of Galileo & Worldspan training!
16.06.2012
Galileo & Worldspan Link Impact: Thai Aiways (TG) Link Unstable (resolved)
Please be advised that the issue affecting Galileo for the TG (Thai Airways) Link has now been restored.
Read more
14.06.2012
Travelport ViewTrip™ Remove irrelevant data from printed documents for Galileo users
This enhancement will remove information (including Print buttons) that is not relevant to the itinerary, e-ticket and electronic expense receipt pages and summary pages from the printed documents.
Read more
13.06.2012
Travelport ViewTrip™ for Galileo Expand Flight Details by Default for Printing (Updated!)
This enhancement will provide an option for having the flight detail section expanded so that all the details are printed on the itinerary page and an option to collapse the SSR data within flight detail section.
Read more
13.06.2012
Travelport Rooms and More™ Cookie Policy
Travelport Rooms and More is required to publish information about the use of cookies on the site. Users may choose to accept or decline the cookie policy however; acceptance of the cookie policy is required for accessing Travelport Rooms and More.
Read more
13.06.2012
Travelport ViewTrip™ Target Ads on Passive Segments
Passive air segments will now display specifically targeted advertisements toward carriers whose air segment was not booked directly via the GDS.
Read more
10.06.2012
Galileo System Maintenance Notice: LCN F5 Load Balancer Upgrade
Travelport Network Engineering will be performing a planned upgrade activity on the production LCN F5 Load Balancer. The scheduled activity will be: Sunday, June 17, from 0300-0600GMT. The LCN (Local Computer Network) platform supports subscriber Apollo and Galileo host connectivity.
Read more
06.06.2012
Galileo System Maintenance Notice: GPDS Maintenance Activity
A maintenance activity is being scheduled on the GPDS (Galileo Print Distribution System). The schedule for this activity is:
Friday Jun 8, 2012 at 0000-0100GMT. The GPDS application allows the printing of agency rail tickets and management of ticketing queues and reports.
Read more
05.06.2012
Travelport ViewTrip™ for Worldspan – Static Itinerary in email and email options for E-ticket Record and Electronic Expense Receipts
This enhancement will include the Itinerary within the body of the ViewTrip email and provide the ability to email the E-ticket and Electronic Expense receipts from mytripandmore.com.
Read more
01.06.2012
Galileo - Store Last Date to Purchase Ticket in the FF for Terminal Emulation
The Last Date to Purchase Ticket based upon the carrier Fare Rules will now display and be stored in the Galileo™ Filed Fare.
Read more
30.05.2012
Galileo System Maintenance Notice: GPDS Maintenance Activity
A maintenance activity is being scheduled on the GPDS (Galileo Print Distribution System). The schedule for this activity is
Saturday Jun 2, 2012 at 1600-1730GMT. The GPDS application allows the printing of agency rail tickets and management of ticketing queues and reports.
Read more
30.05.2012
2012 Industry Mandates - Geographic Specification Table Processing
An industry standard has been agreed for applications when a Flight Application restriction is based upon travel between the last point out of one location and the first point into another location. This uses the Geographic Specification Table in Category 4 – Flight Application.
Read more
30.05.2012
ATPCO Category 19-22 Currency Processing for Specified Discounts
ATPCO has revised the Category 19-22 – Discounts Data Application to clarify the processing of specified currencies.
Read more
29.05.2012
Worldspan - Bridge Branch Table Private Fares (PRV) Processing
The number of IATA or SID locations in Worldspan which will be processed by Single Pricing to view and price Private Fares from the Bridge Branch table will be ten (10).
Read more
29.05.2012
Worldspan - Fare Type in Fare Display Rules Follow-on
Single Pricing will display the fare type determined by Travelport 360 Fares™ fare type logic in the fare display Rules follow-on.
Read more
24.05.2012
Worldspan Trip Manager™ Inhibit Duplicate Bookings and Baggage URL Update
The Inhibit Duplicate Bookings enhancement provides the ability for the administrator to ensure their users do not create duplicate bookings.The Baggage URL update changes the hyperlink to take the user to the baggage page of the Most Significant Carrier (MSC) for the trip. Previously the hyperlink took the user to the operating carrier.
Read more
22.05.2012
Galileo & Worldspan - New load date and updated! Changes to Definition and Processing of Operating Carrier - 2012 Industry Mandates
ATPCO has defined which criteria in the Standard Schedules and Information Manual (SSIM) Flight Schedule file will be used to validate operating carrier for the purposes of ATPCO Automated Rules Flight Table 986. Table 986 is used to define eligible carriers in Category 4 – Flight Application, and in Record 8 – Fare By Rule Application. Travelport 360 Fares™ and Worldspan FareSource™ fare rules processing will be enhanced to align with this definition.
Read more
22.05.2012
Worldspan - Sunset Fare Display PTC Follow-on Option
The option to display the Passenger Type Codes (PTC) associated with the fares within a fare display is being sunset.
Read more
21.05.2012
Galileo - Updated: Low Cost Carrier Participation (LCCP) easyJet (U2) Excess Baggage by Weight
This enhancement offers the ability to select additional Hold Baggage by Excess Weight by passenger in LCCP for easyJet (U2).
Read more
21.05.2012
HotelClub in Travelport Rooms and More™
HotelClub is now available via Travelport Rooms and More in the following countries: Australia, Canada, Denmark, Germany, Hong Kong, Ireland, Israel, Italy, Netherlands, New Zealand, Norway, Sweden, Switzerland, United Kingdom and the United States.
Read more
16.05.2012 - 21.05.2012
Offices Closed
Due to Ascension Day our offices in the Netherlands and Belgium are closed on the 17th of May.
On Friday the 18th our Dutch office will be closed as well.

For operational issues please consult Ask Travelport or contact our Helpdesk.

15.05.2012
Worldspan - New Power Pricing™ Options
Introduction of 3 new Worldspan Power Pricing options. These three options already exist within Travelport e-Pricing™ ($P shopping from an “unbooked” itinerary) and will now become available for Worldspan Power Pricing (4PLI shopping from a booked itinerary).
Read more
15.05.2012
Galileo and Worldspan - Enhanced Delta Airlines Seat Maps
Delta Airlines is upgrading their Seat Map product with Worldspan GDS. Fuller data will be displayed in a Seat Map response.
Delta has completed the upgrade of their Seat Maps with Galileo and Apollo GDSs with no changes to the displays.
Read more
11.05.2012
Galileo - Postponed: Profile/Client File Enhancement for DOC SSRs
New input will allow the move of DOCs type SSR for any passenger in the booking by identifying the passenger at move time.
Read more
10.05.2012
Galileo & Worldspan - UPDATED: Electronic Miscellaneous Document
The Electronic Miscellaneous Document (EMD) is the industry standard document for fulfillment of Optional Services. It is also the replacement for all existing miscellaneous documents such as MCO, MPD, tour order, etc. Agents will be able to issue EMDs as and when we implement with airlines and go through BSP certification. At this time we are detailing the functionality as it will affect the travel agents’ workflow.
Read more
05.05.2012
Galileo System Maintenance - LNK F5 Load Balancer Upgrade (Vendor / Carrier direct links)
Travelport Network Engineering will be performing a planned upgrade activity on the production LNK F5 Load Balancer.

The scheduled activity will be: Saturday, May 12, 0230-0600 GMT.

The LNK (Direct Links Network) platform supports the direct links between Travelport GDS and external vendor and carriers.
Read more
04.05.2012
Galileo - Posponed! Enhanced Plating Carrier Logic for Electronic Ticketing to Include IAT Check for Plating Carrier Not Mandatory in Itinerary
Add to Plating Carrier Logic a check of the Interline Electronic Ticketing Agreement Table (IAT) for plating carrier when a down-line interline air segment exists in the itinerary, but would otherwise require a segment of the plating carrier to be part of the itinerary.
Read more
04.05.2012
Cimber Sterling A/S ( QI-647) Ticketing and Refund Suspension
This notice is to inform you that effective immediately, pursuant to a notice from IATA, Travelport has suspended ticketing for Cimber Sterling A/S( QI-647) in the following countries:
Read more
04.05.2012
Travelport Sponsored Flights in Worldspan™
Travelport will offer premium placement of participating carrier availability in the form of advertising space in air availability displays via Worldspan.
Read more
03.05.2012
Benelux offices closed on Thursday May 3rd!
Due to a Travelport Team Event, our Brussels and Hoofddorp offices will be closed on Thursday May 3rd. In case of an emergency, please contact your Account Manager on his or her cell phone. We will be back in the office on Friday May 4th..

During this event Your Travelport help desk will be available via the normal support contacts and processes.
02.05.2012
Worldspan - Expand the EZ Input
To increase the maximum number of characters that may be input for the EZ (ticketing) entry. This change is to accommodate the numerous parameters that are available to be included in the EZ entry. A maximum of 1000 characters can now be input for each stored document instruction line.
Read more
02.05.2012
Worldspan Single Pricing – Fare Type Selection
Special Fare Type Codes previously identified and tagged as as ‘NL’ Fare Type, will now be grouped as a ‘EX’ Fare Type.
Read more
02.05.2012
Worldspan - Deletion of DNS Entry for Worldspan My Trip and More
The DNS entry for www.mytripandmore.com has been deleted, effective immediately. This means you are no longer able to access Worldspan ViewTrip from that page.

All applications and persons should be using https://mytripandmore.com to access Worldspan ViewTrip. NOTE: There is no “www” in the address. A user may also type mytripandmore.com into a browser to access Worldspan ViewTrip.
01.05.2012
Travelport Rooms and More™ Enhancements Negotiated Rates, PNR Integration and More
Travelport Rooms and More now allows for negotiated rate shopping and adding Rooms and More hotel bookings to an existing PNR/BF. Enhancements for improving Hotel Search input and commission payment confirmation are among the other enhancements just launched. An updated User Guide is also available via Ask Travelport.
Read more
01.05.2012
Galileo & Worldspan - Azerbaijan Rounding Change
Rounding changes for fares and other charges for the Azerbaijan Manat (AZN) to be in compliance with IATA Resolution 024D and IATA PTC Comp 1671.
Read more
27.04.2012
Galileo and Worldspan system maintenance notice: MVS z/OS DB2P Upgrade
Travelport Technical Operations has scheduled a maintenance activity to upgrade the MVS DB2P Database.

The scheduled activity will be as follows: Sunday, May 6, 0100-0230GMT

During this activity all database applications supported by this system will be unavailable. Most notably will be the Rapid Reprice application.
Read more
26.04.2012
Worldspan - Reminder: Deletes Unused Sines
Any sines that have not been used within a consecutive 90-day period will automatically be deleted.
Read more
25.04.2012
Galileo System Maintenance Notice: Cars and Hotels
Travelport will be scheduling a planned maintenance activity on a portion of the MVS (Multiple Virtual Systems) complex called (Sub Area 15-SA15) which is where the Roommaster and Carmaster Systems reside.

When: Sunday April 29th 0300GMT – 0400GMT
Read more
25.04.2012
Travelport - Aerosur (5L - 275) Ticketing and Refund Suspension
This notice is to inform you that effective immediately, pursuant to a notice from IATA, Travelport has suspended ticketing for Aerosur (5L - 275) in Belgium, Luxemburg and the Netherlands.

Read more
20.04.2012
Worldspan - Updated E-ticket error responses
With this enhancement, E-ticket error responses will be changed to provide more information and in some cases, include a tab-stop entry for further information.
Read more
17.04.2012
Galileo - Revised load date: Mastercard Authorisation Amounts in Ticketed Currency
Credit card authorisation requests for Mastercard in Galileo to be submitted in ticketed currency.
Read more
17.04.2012
Travelport Rooms and More™ Welcomes Venere
New content provider, Venere, is now bookable via Travelport Rooms and More.
Read more
16.04.2012
Galileo system maintenance notice: Past Date Quick (PDQ) upgrade
Travelport Technical Operations has scheduled a maintenance activity to upgrade the CV94 Past Date Quick database.

The scheduled activity will be as follows: Saturday, Apr 28, 2100-0200GMT

Past Date Quick (PDQ) is used by customers to retrieve historical (purged) PNRs, to validate past date activity.
Read more
02.04.2012
Worldspan - Increase Vendor Code ID Field in TVL Segments
TVL segments in Worldspan provide subscribers with a means to add travel information to a booked itinerary. The Vendor Code ID field in the TVL Segment is an optional field to add extra information for Vendor Codes.
Read more
30.03.2012
Worldspan - Seat Maps Display for Delta Airlines
Seat Maps Display Upgrade for Delta Airlines.
Read more
28.03.2012
Galileo - ViewTrip™ Suppression of Freeform Remarks on Tour Segments and On-line Check-in for Austrian Airlines
This enhancement will suppress the freeform text on a Tour segment that has not been preceded with double asterisk ‘**’ before the freeform text in the TUR entry on Galileo. Enable on-line check-in for Austrian Airlines. Disable on-line check-in for Royal Brunei.
Read more
28.03.2012
Galileo - Host Email Enhancements
New email input that will send the receipt and add the address to the Passenger Name Record (PNR) in the same entry.
Read more
28.03.2012
Worldspan - ViewTrip™ Online Check-in Options for Austrian Airlines
Allows a customer to check-in on-line with Austrian Airlines. On-line check-in for Royal Brunei has been removed in ViewTrip.
Read more
27.03.2012
Galileo - Postponed: Populate Sell Fare for Net Tickets
When a Negotiated Fare does not include ticketing information to create a Ticket Fare level, Travelport 360 Fares™ will duplicate the Sell Fare level to create a Ticket Fare.
Read more
26.03.2012
Galileo & Worldspan - Available Now: Exclude Modifier for Economy Unbundled Fares
Best Buy/Low Fare Finder and e-Pricing Shopping modifier to exclude economy unbundled fares from consideration in low fare pricing.
Read more
22.03.2012
Galileo & Worldspan - Link Impact Resolved: Travelsky Hosted Carriers (1E) links Unavailable
The TRAVELSKY links are now available and stable with no signs of residual issues. The service was restored without intervention from Travelport.
Read more
21.03.2012
Galileo System Maintenance Notice: Cars & Hotels
Travelport will be scheduling a planned maintenance activity on a portion of the MVS (Multiple Virtual Systems) complex called (Sub Area 15-SA15) which is where Roommaster and Carmaster Systems reside.

When: Sunday March 25th between 0300GMT – 0400GMT.
Read more
19.03.2012
Upcoming Galileo & Worldspan training!
Start Date Training Location
26 March - Galileo Professional Brussel (French)
16 April - Galileo Professional Brussel (Dutch)
07 May - Galileo Professional Brussel (French)
10 May - Galileo Pricing & Ticketing Brussel (Dutch)
14 May - Galileo Pricing & Ticketing Brussel (French)
21 May - Worldspan Professional Brussel (French)
24 May - Galileo Pricing & Ticketing Brussel (French)

Click here for our complete Dutch training program or here for the French training program!
17.03.2012
REMINDER! Worldspan Password Expired?
Due to Worldspan's Sign In Security at time of signing into the reservations system, a password is required and will expire every 90 days.
Read more
16.03.2012
Galileo offices and Helpdesk unavailable between 10.58 and 11.01
Please be aware Travelport will participate in the initiative of one minute silence between 10.58 and 11.01 today as part of the national day of mourning in Belgium in remembrance of the 22 children and their teachers deceased in the tragic bus accident in Switzerland. 

Many thanks for your understanding.
16.03.2012
Galileo - Low Cost Carrier Participation (LCCP) - easyJet (U2) Corporate ID
easyJet (U2) will soon begin supporting corporate benefits such as negotiated fare discounts. Obtaining access to these benefits is subject to an agreement being reached by the agency with easyJet as well as easyJet providing a Corporate ID for use in pricing and booking.
Read more
16.03.2012
Galileo - Changes to HMPP/HMPR Displays for Refunds
Changes to HMPP and HMPR to allow commission to be edited, also correct amount calculations for refund displays.
Read more
16.03.2012
Galileo & Worldspan Impact Advisory - Resolved! Amadeus system problems
Amadeus have resolved their system problems, and the links to the Amadeus hosted carriers is now restored on the Galileo and Worldspan systems.
Read more
14.03.2012
Galileo - Hotel Rate Override
Rate override option is used to override the rate in the booked hotel segment.
Read more
14.03.2012
Galileo - Populate Sell Fare for Net Tickets
When a Negotiated Fare does not include ticketing information to create a Ticket Fare level, Travelport 360 Fares™ will duplicate the Sell Fare level to create a Ticket Fare.
Read more
09.03.2012
Galileo Link Impact - Credit Cards restoral
Travelport Technical Staff has re-routed the Credit Card traffic onto the SITA network to restore service for Galileo users while they continue to investigate the cause of this problem with eNett.
Read more
07.03.2012
Worldspan Impact Advisory: Resolved! e-Pricing errors
Internal testing and customer validation proved A fall back of two segments from an earlier loadsuccessfully corrected the problem.

We apologize for any inconvenience this may have caused.
Read more
06.03.2012
Galileo - Updated! Low Cost Carrier Participation (LCCP) easyJet (U2) Flexi Fare Class Change
easyJet (U2) is changing the fare class of Flexi Fares from M to W. This change will be effective 20th March 2012 and does not change any rules or functionality available through Flexi Fares.
Read more
05.03.2012
Galileo Link Impact: RESOLVED! Delta Airlines (DL) E-Ticketing Error Response
Please be advised that this issue has been resolved!
Read more
05.03.2012
Continental and United Merger: United Airlines Migration Completed
Earlier this morning United Airlines communicated that the transition to its new reservation system was completed. There is now one carrier code (UA) and one ticket stock (016). CO schedules, availability, fares displays, quotes and shopping functionalities have changed to UA.
Read more
01.03.2012
New U.S. Secure Flight Passenger Data Requirement Takes Effect 08 March 2012
Beginning 08 March 2012, the U.S. Department of Homeland Security (DHS) Transportation Security Administration (TSA) will require Secure Flight Passenger Data for flights that overfly but do not land in the continental United States (excluding Alaska and Hawaii).
Read more
01.03.2012
Secure Flight Extension for Flights that Overfly the Continental United States
The U.S. Department of Homeland Security (DHS) Transportation Security Administration (TSA) Secure Flight program has extended the implementation of Secure Flight Data for flights that overfly but do not land in the continental United States (excluding Alaska and Hawaii) and expects covered air carriers operating overflights to be cutover to Secure Flight.
Read more
29.02.2012
Reminder! Continental and United Merger Reservations Functionality Changes
Continental and United Airlines are merging into one airline, the new airline name is United Airlines and the code is UA.
Read more
27.02.2012
Garuda Indonesia Airlines (GA) host system upgrade
On Wednesday, 29 February, Garuda Indonesia Airlines (GA) will begin upgrading their ARGA host operating system software.
Read more
27.02.2012
Galileo Link Impact: RESOLVED! Amadeus Hosted Carriers Seamless link Intermittent Timeouts
Corrective action has been taken to stabilize the Amadeus vendor links.
Read more
22.02.2012
Update on United Airlines’ System Integration
The merging of Continental Airlines (CO) and United Airlines (UA) into one airline and one reservation system is swiftly approaching. United is communicating a targeted integration date of March 3, 2012.

The transition will impact everyone using a global distribution system (GDS) worldwide.
Read more
21.02.2012
Galileo System Maintenance Notice: GPDS Maintenance Activity
A maintenance activity is being scheduled on the GPDS (Galileo Print Distribution System). The schedule for this activity is:

Thursday Feb 23rd, 2012 at 0000-0030GMT.

The GPDS application allows the printing of agency rail tickets and management of ticketing queues and reports.
Read more
20.02.2012
Be Aware - Dangerous Phishing exercise to retrieve your Username and/or Password
We have been made aware that there are circulating dangerous e-mails to illegally retrieve your Username and/or Password.  This is a Phishing exercise and under no circumstances should any of the links be clicked.

The e-mail could have as subject: Global Sign-in Update, and in the e-mail you will be asked to confirm your sign-on. This e-mail is not coming from Travelport.

Travelport security teams are already working on this with the highest priority.

Travelport
20.02.2012
RESOLVED: Helpdesk outage!
The network outage has been resolved, all helpdesk agents are able to answer calls again.

We apologize for any inconvenience this may have caused.
17.02.2012
Scandinavian Airlines (SK), Wideroes (WF) and Blue1 (KF) System Move & Planned Link Changes
On Saturday, 25 February, Scandinavian Airlines (SK), Wideroes (WF) and Blue1 (KF) will be changing host systems. As a result of their migration to  the Altea (1A) system, there will be an expected link outage and delay in PNR confirmations between 1600gmt on Saturday, 25 February and approximately 0430gmt Sunday, 26 February. During this period, newly created PNRs and changes to existing PNRs will be queued for delivery at the completion of the system migration activities.
Read more
16.02.2012
Update 3! Cathay Pacific Host Issues Following Migration To Amadeus
CX have advised us that the availability display on Galileo is now correct for all CX flights up-to 30-Sep-12. Some CX flights (Departures on/after 01-Oct-12) remain out of sync. CX is currently working internally with Amadeus to resolve the issue as soon as possible.

We will provide a further update as information becomes available.
Read more
15.02.2012
Galileo - REMINDER! Remove Segment Association on SSR DOC items
Remove segment association for SSR DOC (DOCA, DOCO and DOCS) items and make these SSRs name related, only. This will result in newly created SSR DOC items no longer being automated (Programmatic) but instead will now be non-automated (Manual) SSRs.
Read more
14.02.2012
Worldspan - Single Pricing Solution: Custom ‘Plus’ Pricing (updated)
Single Pricing Solution Custom “Plus-Up” Pricing will not round the plus-up amount according to NUC to Currency rounding standards as previously advised in Version 01 of this Advisory.
Read more
08.02.2012
Travelport Rooms and More™ Enhancements
Product enhancements and usability improvements for users of Travelport Rooms and More.
Read more
07.02.2012
Cathay Pacific (CX) and Dragonair (KA) System Move
On the week end 11th February-12th February 2012 Cathay Pacific (CX) and Dragonair (KA) will be changing host systems. As a result of their migration to the Amadeus system, there will be an expected delay in PNR confirmations between approximately 07:00hrs GMT Saturday 11th February 2012 and 12.00hrs GMT Sunday 12th February 2012.
Read more
07.02.2012
Reminder and updated PA! US DoT Ruling: “Enhancing Airline Passenger Protections’’ Baggage Disclosure
Effective 24th January 2012, the US Department of Transportation (DoT) has mandated for trips wholly within the U.S. or to/from the U.S. that full baggage allowance and baggage charges data must be displayed at fare quote, added to e-ticket receipt at ticketing, and included in email trip confirmations.
Read more
06.02.2012
Worldspan - Single Pricing: Multiple Currencies in Fare Display
With the implementation of the Single Pricing Solution, Fare Displays will reflect uniform responses between all Travelport GDS systems when fares are filed in multiple currencies.
Read more
06.02.2012
Travelport Link Impact: Resolved! Amadeus Hosted Carriers E-Ticketing Link Down
The problem with e-Ticketing on Amadeus hosted carriers was resolved after corrective actions taken by Amadeus technical personnel.
Read more
03.02.2012
Malev Hungarian Airlines (MA-182) Ticketing and Refund Suspension
This notice is to inform you that effective immediately, pursuant to a notice from IATA, Travelport has suspended ticketing and refund capabilities for Malev Hungarian Airlines (MA-182) in the countries below.
Read more
01.02.2012
Travelport - Spanair Suspension (Galileo and Worldspan)
This notice is to inform you that effective immediately, pursuant to a notice from IATA/ARC, Travelport has suspended capabilities for Spanair (JK-680).
Read more
30.01.2012
Worldspan - Updated: Carrier Ticketing Fees
From 1st February 2012, Air Berlin will implement credit card fees for tickets issued in Germany, Switzerland, the Netherlands, Belgium, Finland and the United Kingdom.

Please refer to Air Berlin agent communication for further detail.
Read more
30.01.2012
Galileo - Updated: Validating Carrier Ticketing Fees
Automated functionality for all Galileo users to display Validating Carrier Ticketing Fees for participating carriers in selected countries during the pricing process and changes in ticketing to calculate and collect these fees.

Initial use will be for credit card surcharges in selected countries. It is at the discretion of each carrier whether to impose these charges. Carriers will notify travel agents in relevant countries.
Read more
30.01.2012
Galileo and Worldspan Impact Advisory: Resolved! Slow responses / unable to ticket Amadeus hosted carriers
Amadeus have advised that they corrected their system problems at 1748gmt.Travelport is still taking action to bring up and stabilize some of the Amadeus electronic ticketing links. No further updates on this issue will be posted unless the problem reoccurs.
Read more
27.01.2012
Ask Travelport Answer search not working correctly (Update)
Unfortunately the ASK Travelport fix implimented has not fully resolved the problem and search is still not working unless you select a category.
Read more
27.01.2012
Galileo impact Advisory: Resolved! Credit Card links
This is to advise that vendor link to eNett for Credit Card transactions has been resolved. We apologies for the inconvenience.
Read more
26.01.2012
Worldspan - New load date! Hotel List Filtering (/A option): display only available hotels
Introduce a new hotel list option to search for available only hotels (/A).

This Product Advisory explains the changes to green screen / host, D.I.R. and XML messages. Please note there are new error responses.
Read more
25.01.2012
New Country - South Sudan
New country and currency codes for South Sudan and various cities and codes defined as located with South Sudan.
Read more
25.01.2012
Rounding Changes for Denmark, Norway and Sweden
The rounding units for the Danish Krone (DKK), Norwegian Krone (NOK), and Swedish Krona (SEK) will be changed to comply with IATA Resolution 024D and IATA PTC Composite 1657.
Read more
23.01.2012
United States enhancing Airline Passenger Protections - effective from 24 January 2012!
To ALL Travelport-Connected Travel Agencies (Galileo and Worldspan)!

In 2011 the U.S. Department of Transportation (DOT) announced new mandates within its “Enhancing Airline Passenger Protections” ruling. The mandate that takes effect January 24, 2012, requires airlines providing transportation to, from or within the United States to disclose on e-ticket confirmations the baggage allowance and any applicable fees for first and second checked bags, and carry-on bags.
Read more
23.01.2012
Travelport ViewTrip™ for Galileo Displaying Hotel Rate Changes
ViewTrip will now display hotel rate changes for the duration of a hotel stay.
Read more
20.01.2012
Reminder! Ask Travelport Enhancements! All te Answers. Your Way
ASK Travelport™ is your all-inclusive answer to the world of Travelport. Just click to get your answers quick. ASK Travelport will handle the rest.

We’re making changes so it’s easier to get all of the information you need, just the way you want it.
Read more
19.01.2012
Worldspan - www.mytripandmore.com certificate error!
Please be reminded that moving forward all Worldspan customers must use either http://mytripandmore.com  or
https://mytripandmore.com in place of www.mytripandmore.com. Users will receive a certificate error when using URL www.mytripandmore.com. All saved URL references in your favorites and any embedded references within scripts will need to be updated!
19.01.2012
Galileo - RESOLVED! Air France, KLM and Lufthansa Mileage Membership Interactive link
The problem was identified to be a result of a coordinated change with Amedeus. At 1508GMT the change was fallen back and the Amadeus links cleared.
Read more
11.01.2012 - 16.01.2012
Benelux offices closed on Friday January 13th!
Due to a Travelport Team Event, our Brussels and Hoofddorp offices will be closed on Friday January 13th. In case of an emergency, please contact your Account Manager on his or her cell phone. We will be back in the office on Monday January 16th.

During this event Your Travelport help desk will be available via the normal support contacts and processes.
10.01.2012
Worldspan - Single Pricing Solution: Sunset Obsolete Error Messages
Elimination of several pricing error messages.
Read more
05.01.2012
Travelport System Maintenance Notice: TRW PROD Database Upgrades
Travelport Technical Operations will be performing an activity to upgrade the Travel Related Web (TRW) Databases. During this time several applications as listed below will be interrupted while performing these needed upgrades

The schedule for this activity will be: Sunday January 8th 0200-0620GMT
Read more
03.01.2012
Galileo & Worldspan - Second Notification! Continental and United Merger: Reservations Functionality Changes
Continental and United Airlines are merging into one airline. The new airline name is United Airlines and the code is UA.
Read more
02.01.2012
Galileo - Confirmed load date: Display Rate Access Code in Hotel Segment
When a multi-level rate access code is used to book a hotel, this enhancement will display the rate access code in a specific field within the active hotel segment of the Galileo™ Booking File (BF).
Read more
30.12.2011
Worldspan Go!™ Translator App
PA 1352 (Version 01) Worldspan Go!™ Translator App

Worldspan Go! Translator App automatically translates selected GDS native commands into Worldspan commands with Worldspan results.

The App will be available for download to all Worldspan customers globally 01 January 2012 from the Go! Self-Serve portal.

Click here for more information and examples
22.12.2011
Release of Travelport Smartpoint App™
Travelport Smartpoint App is designed as an add-on solution for Galileo Desktop. Travelport Smartpoint App represents the first step allowing agents to benefit from Travelport’s investment in leading desktop solutions. It infuses the cryptic environment (Focalpoint™) with a hybrid of native and point-and-click navigation, graphical pop-up windows, GDS language translation capabilities and built in productivity tools to save agencies time and money.
Read more
21.12.2011
Worldspan Reservations BSI password and keyword reset!
How do I reset my Worldspan Reservations BSI password and keyword if I forget it or I am locked out?
Read more
21.12.2011
Travelport impact advisory: RESOLVED! Emailing through Viewpoint
Emailing through Viewpoint has been restored to normal functionality.
Read more
21.12.2011
Travelport Rooms and More™ Providers (Galileo & Worldspan)
Travelport Rooms and More Provider update.
Read more
20.12.2011
Worldspan - Single Pricing Solution: SRAN Updates
SRAN (SecuRate Air Net) fare updates will be available approximately 1 hour from the time of customer initiation/commitment.
Hourly fare roll-in takes place according to the Travelport 360 Fares™ International fares update schedule.
Read more
16.12.2011
Galileo - Confirmed load date: Hotel Rate Change at Time of Sell
Hotel Suppliers participating in hotel rate change at time of sell functionality will return rate change details at time of sell. Hotel Suppliers, at minimum, must support Inside Link and can return up to 30 rate changes. The rate change details will be stored and displayable in the extended hotel segment.
Read more
15.12.2011
Worldspan Lowest Public Rate for Hotels
Worldspan supports the Lowest Public Rate Program for hotels. In the Lowest Public Rate Program, chain participants agree to provide users with access to their lowest publicly available rates.
Read more
14.12.2011
Worldspan - Single Pricing Solution: New load date!
The Travelport 360 Fares Single Pricing Solution is the effort to move fare display, pricing, and shopping functionality for all Travelport GDSs (Apollo, Galileo and Worldspan) to a common platform. This involves migrating Worldspan fares transactions from the current FareSource and e-Pricing platforms to 360 Fares. Some current functionality will be sunset while others will be enhanced. In most cases, current formats will not be changing.
Read more
12.12.2011
Worldspan Impact Advisory: SSRFQTV messges not generated
We have identified a load that occurred on 08December at 2100 GMT that caused all FQTV messages on the Worldspan GDS not to be generated to carriers. This load has since been fallen back on 09December at 1830 GMT. All PNRs created after the fallback are not affected, however FQTV messages submitted during this time the code was online may not have been generated to the carrier. Travelport is currently working to identify all affected PNR’s and will then code a fix to have all SSRFQTV messages regenerated to the carriers.
Read more
12.12.2011
KLM Refund procedure
We have been working with KLM to improve and clarify their Refund procedures. Please click here to open the procedure. For further questions please contact KLM.
12.12.2011
Link Impact: RESOLVED! Amadeus Hosted Carriers E-Ticketing Link Down
The problem with e-Ticketing on Amadeus hosted carriers was resolved after corrective actions taken by Amadeus technical personnel. The problem began to improve at 13:15GMT and was fully recovered by 13:27GMT.
Read more
09.12.2011
Travelport office Netherlands - Planned Telephony Outage Monday December 12th
Please be advised that due to system maintenance our office in The Netherlands will not be available by phone on Monday December 12th from 16:30. We will be available again on Tuesday December 13th.

During this outage our helpdesk will be available via the normal support contacts and processes.
07.12.2011
Travelport ViewTrip™ Enhancements for Galileo Customers - Dec 2011
Two new settings for all ViewTrip White Label customers and 4 new Online Check-in carriers!
Read more
06.12.2011
Travelport Rooms and More™ Enhancements (Galileo & Worldspan)
Travelport Rooms and More is now available in Turkey and clarification of total pricing from Medhotels.com offers
Read more
06.12.2011
Travelport ViewTrip™ for Worldspan Customers Dec 2011
4 new Online Check-in carriers!
Read more
05.12.2011
Travelport Merchandising Solutions Sell Functionality (Galileo & Worldspan)
Functionality will be available to display & sell ‘Ancillary Services’ which can thenbe fulfilled through EMD (Electronic Miscellaneous Document).
Read more
05.12.2011
Galileo Belgium helpdesk telecom outage RESOLVED!
This is to advise that the issue with the Galileo Helpdesk line for Belgium is now resolved.

We apologize for any inconvenience this may have caused.
Read more
02.12.2011
Galileo - System Maintenance Notice: Cars & Hotels
Travelport will be scheduling a planned maintenance activity on a portion of the MVS (Multiple Virtual Systems) complex called (Sub Area 15-SA15) which is where the Roommaster and Carmaster Systems reside.

When: Sunday December 4th (0400GMT – 0600GMT)

Read more
30.11.2011
Galileo & Worldspan - Combining Travelport Product Names
Travelport is combining similar products supported by the Apollo, Galileo and Worldspan GDSs into a single naming convention.
Read more
25.11.2011
Galileo - Increase Capacity of HMPR – HMPP – HMPS
Increase display capacity for >HMPR*E/ or >HMPP/ or >HMPS/
Read more
23.11.2011
Galileo & Worldspan - JWZ – New Blended Passenger Type Code (PTC)
Passenger Type Code (PTC) JWZ is a new blended PTC to consider multiple PTCs in Shopping and Pricing entries. Single Blended PTC of JWZ represents the following PTCs: ITX, JCB, PFA, PFS, WEB and ADT.
Read more
23.11.2011
Galileo & Worldspan - Travelport Rooms and More™ Enhancements
Available now! Enhancements relative to Apollo and Galileo Custom Check, Ticketing and Accounting Line for Itinerary and Invoice. Implementation of Agoda Booking and Payment currencies and unique post code requirement. Validation of Rooms and More handling of Worldspan World File Edit. Expedia Adults/Children Bookings.
Read more
22.11.2011
Galileo & Worldspan - Albanian Airlines Ticketing and Refund Suspension
This notice is to inform you that effective immediately, pursuant to a notice from IATA, Travelport has suspended ticketing and refund capabilities for Albanian Airlines LV-639.

Read more
17.11.2011
Galileo - System Maintenance Notice: Agency Private Fares
Travelport Technical Operations has scheduled an Urgent maintenance activity to the Agency Private Fares database.

The scheduled activity will be: TODAY, Thursday Nov 17th 1530-2130GMT

Agency Private Fares allows agencies to store negotiated rates in database utilized in fare quote and pricing transactions.
Read more
16.11.2011
Galileo & Worldspan - UPDATED! Travelport Merchandising Solutions Paid Seats - Enhancements to Seat Map Displays
There will be a new chargeable indicator in the existing seat map display from participating carriers, so agency customers can process paid seats easily and efficiently within their workflows. This will result in changing some characteristics in the seat maps as well as adding new alerts for agents when booking the participating carriers.
Read more
15.11.2011
Galileo - Revised load date! Low Cost Carrier Participation (LCCP) easyJet (U2) Variable Speedy Boarding and Hold Bags and Multi-City Open Jaw Itineraries
easyJet (U2) has introduced variable pricing in their Speedy Boarding and Hold Bags products. This advisory provides an overview on how those changes will be displayed in Low Cost Carrier Participation (LCCP).

Multi-City Multi-Airport and Open Jaw bookings will now also be permitted for easyJet (U2) bookings made through LCCP.

Variable Fees for Hold Bags will not be returned until 14-Nov-11 once easyJet (U2) completes their changes.
Read more
12.11.2011
Worldspan - Single Pricing: Confirmed load dates! Fare Display Maximum Stay
Change to Worldspan Fare Display when complete Maximum Stay provisions can’t be displayed.
Read more
12.11.2011
Worldspan - Single Pricing: Confirmed load dates! Most Restrictive Rule
With the implementation of Single Pricing, Most Restrictive Rule (MRR) processing, will respond with enhanced categories.
Read more
12.11.2011
Galileo - Availability Preferred Airport Connection Processing
Today, if a user only knows their traveler is to connect through a specific airport but doesn’t know what other connection cities might be required, the user must either guess and/or display a dynamic routing display to determine the other connection cities to be used by the availability system.

The Galileo availability option to specify a single preferred airport connect is being enhanced to return both single and double connections when only a single connection city is specified as an availability option.
Read more
11.11.2011
Galileo System Maintenance Notice Cars and Hotels
Travelport will be scheduling a planned maintenance activity on a portion of the MVS (Multiple Virtual Systems) complex called (Sub Area 15-SA15) which is where the Roommaster and Carmaster Systems reside.

When: Sunday Nov 13 (0400GMT – 0600GMT)

During this activity the MVS sub area will be unavailable for a period of 1-2 hours beginning at 0400GMT while TTO performs maintenance and a cycle of the system.
Read more
11.11.2011
Worldspan - Single Pricing: Confirmed load dates! Country Restriction
Introduce Country Restriction (Rules Category 15 – Sales Restrictions) validation to Worldspan fare display.
Read more
11.11.2011
Worldspan - Single Pricing: Confirmed load dates! Sunset IATA Fares Displayed As Airline Fares
The practice of displaying IATA fares (also known as “YY fares”) as airlinespecific fares for certain airlines in certain markets will be discontinued.
Read more
10.11.2011
Worldspan - Single Pricing: Confirmed load dates! Eliminate Display of Zero Tax amounts for Infant PTCs in Power Tax Quote
With the implementation of Single Pricing, zero tax amounts that previously were displayed for Infant PTC Power Tax Quote will be eliminated.
Read more
10.11.2011
Worldspan - Single Pricing: Confirmed load dates! Moneysaver Request with Single Carrier Response
Sunset of format conversion when a Moneysaver fare display request results in fares for only one carrier.
Read more
10.11.2011
Worldspan - Single Pricing: Confirmed load dates! Sunset SRO Fare Display Option
Sunset of obsolete Fare Display option (SRO).
Read more
09.11.2011
Worldspan - Single Pricing: Confirmed load dates! Exempt US Tax Entry Will Now Also Exempt ZP Tax
With the implementation of Single Pricing, the entry to withhold US tax will now automatically withhold ZP tax.
Read more
09.11.2011
Worldspan - Single Pricing: Confirmed load dates! Exempt Tax Entries Will Now Include All Tax Codes
With the implementation of the Single Pricing Solution, entries to exempt all taxes will now include all tax codes. The “never exempt” list of taxes is being eliminated. Also, the word “exempt”, along with the tax code, will now appear for any tax that has been withheld by the user.
Read more
09.11.2011
Worldspan - Single Pricing: Confirmed load dates! Eliminate Display of Zero Tax amounts for Infant PTCs
With the implementation of the Single Pricing Solution, zero tax amounts that previously were displayed for Infant PTC fare quotes will be eliminated. The tax line will continue to include the TX header.
Read more
08.11.2011
Worldspan - Single Pricing: Confirmed load dates! Category 28 (Visit Another Country) Validation
Currently, in the Worldspan system, ATPCO Category 28 is not processed for Visit Another Country Fares. The Worldspan System processes point of sale information filed in Category 15 (Sales Restrictions). Galileo and Apollo systems do validate ATPCO Category 28. The purpose of this effort is to require pricing entries in the Worldspan system to include residency
information to be processed in Travelport 360 Fares in order to validate Category 28 (Visit Another Country) restrictions when residency data provisions have been included in Category 28. Residency in the Worldspan system is currently input by using the LR (Local Resident) or LC (Local Country) option.
Read more
08.11.2011
Worldspan - Single Pricing: Confirmed load dates! Mini and Full Rule Text Display
Worldspan change to current Mini and Full Rule text display to give our customers a more accurate, easier to read display based off of the complete ATPCO and SITA fare filings.
Read more
08.11.2011
Worldspan - Single Pricing: Confirmed load dates! Routing Displays
Worldspan change to routing displays.
Read more
07.11.2011
Worldspan - Single Pricing: Confirmed load dates! Ship’s Crew Discount for Fare Display
Some options for Ship’s Crew Discount will no longer be available in the Worldspan fare display.
Read more
07.11.2011
Worldspan - Single Pricing: Confirmed load dates! Ticket Designator and Ticket Code in Fare Display
Enhancement to the output of ticketing code and ticket designator in fare display responses.
Read more
07.11.2011
Worldspan - Single Pricing: Confirmed load dates! Eliminate –D Tax Modifier
With the implementation of the Single Pricing Solution, the –D tax modifier, which is currently used for Agent Assisted Pricing formats is being eliminated.
Read more
07.11.2011
Travelport Rooms and More - Provider update
Overview PA 1333 - version 01

Travelport Rooms and More notification regarding the following Providers:
• Miki Travel
• Expedia
• Hotels.com
• Agoda
• Hotelclub

Click here for more details.
04.11.2011
Worldspan - Single Pricing: Confirmed load dates! Ticketing Code and Ticket Designator
Enhancement to the output of ticketing code and ticket designator in fare quote and shopping responses.
Read more
04.11.2011
Worldspan - Single Pricing: Confirmed load dates! Maximum Permitted Mileage (MPM) from ATPCO Fare Record
The Worldspan GDS will discontinue processing Maximum Permitted Mileage (MPM) values from ATPCO International Fare Records and use published IATA MPMs instead.
Read more
04.11.2011
Worldspan - Single Pricing: Confirmed load dates! One Way Fares in North American Fare Display
One way fares that can be doubled and used for round trip will be returned when requesting round trip fares in a North American Fare Display the same way they are currently returned for International Fare Displays.
Read more
04.11.2011
Galileo & Worldspan Impact Advisory: RESOLVED! Agency Private Fares Net Sell Contracts
The APF team has resolved this issue and a fix has been loaded to production.

The issue is resolved for all newly submitted contracts, however, a work around is required on existing Rule ID's with APF that have an amount selling level applied. Therefore please be advised per the original advisory sent out Tuesday the following action is required on these existing Rule ID's:
Read more
03.11.2011
Worldspan - Single Pricing: Confirmed load dates! Flat Amount Discounts to be Prorated
With the implementation of the Single Pricing Solution, when a flat amount discount modifier is used in the format for custom pricing, the amount will be prorated and proportionately applied to each fare component within the pricing solution.

The resulting amounts for each fare component will be displayed in the linear fare calculation section of the fare quote.
Read more
03.11.2011
Worldspan - Single Pricing: Confirmed load dates! Fare Display Rules Unavailable Indicator
There will be a new, unique indicator in the fare display response to signify that at least one record associated with the fare has been filed with an “unavailable data” tag.
Read more
03.11.2011
Worldspan - Single Pricing: Confirmed load dates! Eliminate PTC Fare Types in Pricing
With the implementation of the Single Pricing Solution, Fare Type modifiers that also require a Passenger Type Code (PTC) in the input for a pricing or shopping request will be eliminated.
Read more
02.11.2011
Worldspan - Single Pricing: Confirmed load dates! Baggage Allowance Override
With the implementation of the Single Pricing Solution the free baggage allowance override format will apply to all segments in the PNR.
Read more
02.11.2011
Worldspan - Single Pricing: Confirmed load dates! Variable Minimum Stay in Fare Display
Enhancement to the output of variable minimum stay restrictions in fare display.
Read more
02.11.2011
Worldspan - Single Pricing: Sunset Fare Display entries - /FBR and /NFBR
Sunset of rarely used fare display entries /FBR (display “fare by rule only” fares) and /NFBR (display “not fare by rule only” fares).
Read more
02.11.2011
Galileo - RESOLVED! Helpdesk Belgium (Dutch) telephony outage
Please be advised the issue affecting the Dutch support line for Galileo Belgium has now been resolved.

Apologies for any inconvenience caused.
Read more
01.11.2011
Galileo - RESOLVED! Electronic Ticketing Vendor Link for Amadeus Hosted carriers (1A)
This is to advise that the vendor link for Amadeus Hosted Carriers electronic ticketing is now stable.
Read more
01.11.2011
Worldspan - Single Pricing: Alternate Fare Construction
Alternate Fare Construction (AFC) processing from Travelport 360 Fares after migration to the Single Pricing Solution platform.
Read more
31.10.2011
Galileo - Groups with Lufthansa (LH)
Travelport is able to support Galileo Groups with Lufthansa Airlines (LH). Note: despite the product’s name ‘Galileo Groups’, this functionality is actually an Allotment or ‘Block space’ product and is used by airlines for agents (e.g. tour operators) having a need to book regular allocated/block space and may contain only a single passenger up to a group of passengers.
Read more
30.10.2011
Galileo - Confirmed load date! e-Tracker™ Ticketing Pseudo City Codes
Galileo e-Tracker data will be collated from the Ticketing Pseudo City Code.
Read more
28.10.2011
Worldspan - New load date (Nov 2)! Baggage Allowance Enhancements
Implementation of industry mandated IATA Resolution 302/DoT Reservation for baggage allowance.
Read more
27.10.2011
Galileo and Worldspan - UPDATED! Agency Private Fares Release 6 – October 2011
This release contains several enhancements to Agency Private Fares (APF) ensuring the product remains competitive and keeps up to date with the market requirements.
Read more
27.10.2011
Galileo - POSTPONED! Remove Segment Association on SSR DOC items
The removal of the SSR DOC segment association has been postponed till further notice. Read all about the implications in:
  • PA 1169  (Version 07) Remove Segment Association on SSR DOC items - Apollo™ / Galileo™ only
  • Ask Travelport Answer ID 30904 - How do I enter Secure Flight details (SSR DOCS DOCO DOCA) in a Booking File and Client File after the SSR DOC segment association has been removed?
  • Ask Travelport Answer ID 30953 - Where do I find the Best Practice on getting ready for the Secure Flight enhancements that associate the SSRs to the passenger's name?
26.10.2011
Galileo System Maintenance Notice: Agency Private Fares
Travelport Technical Operations has scheduled a maintenance activity to the Agency Private Fares database.

The scheduled activity will be: Saturday Oct 29th 1400-1800GMT
Read more
24.10.2011
Travelport Training & Support - A World of Knowledge at Your Fingertips!
Boost your expertise and save valuable time and money with your Travelport Customer Portal and our Training solutions!

Click here to read more in Dutch or here for the French version.
20.10.2011
Galileo - Carrier Specific Availability Displays with Headlines (update)
Headlines will be added to the Carrier Specific Availability Displays in Galileo.
Read more
19.10.2011
Galileo & Worldspan impact advisory: RESOLVED! ASK Travelport - Ask a Question
This is to advise that the Ask a Question tab has been restored to normal functionality.

We apologize for any inconvenience this may have caused.
Read more
17.10.2011
Galileo and Worldspan - Suspend Funtions for Mahan Air
This notice is to inform you that effective immediately, in accordance with US government regulation Travelport has suspended functions for Mahan Air until further notice.
14.10.2011
Galileo - Retain last PNR/BF in Queue after IR and QXI is entered
With this enhancement, when the user adds or deletes information in the PNR/booking file, performs an IR, and then the QXI modifier, the I modifier or the QXIR modifier is used, then the PNR or booking file will remain in queue. The Galileo system will allow the user to retain the PNR/BF in queue after IR, and then the QXI or I or QXIR modifiers will be used.
Read more
12.10.2011
Galileo - Agent SON (Sine-On) on the Refund Notice
A new additional field will be added to the refund notice layout, changes in refund notices are dependent on refund notice format updates. Please contact your Travelport Account manager to see whether your market can be updated to include “Agent SON”.
Read more
12.10.2011
Galileo & Worldspan - Lufthansa (LH) added as a Travelport Rapid Reprice™ participant
Travelport will add Lufthansa (LH) as a Rapid Reprice participant for Worldspan and Galileo users and also on ARNE for Apollo users in the US. Voluntary itinerary changes on these carriers can be processed by Rapid Reprice.
Read more
10.10.2011
Galileo & Worldspan - Iran Air Ticketing and Refund Suspension
This notice is to inform you that effective immediately, pursuant to a notice from IATA, Travelport has suspended ticketing and refund capabilities for Iran Air in Belgium, Luxembourg and Netherlands.

If you have bookings on Iran Air through any Travelport global distribution system, please contact Iran Air direct to complete ticketing or refund functions for these countries until further notice.
07.10.2011
Galileo - Revised Load Date: Low Cost Carrier Participation (LCCP) easyJet (U2) Flexible Fares Modify
The ability to book easyJet (U2) Flexible Fares was released in Low Cost Carrier Participation (LCCP) 21 Sep 10. This enhancement will allow modifications to be made to an easyJet (U2) Flexible Fares booking.
Read more
07.10.2011
Travelport Impact Advisory: RESOLVED - Travelport Rooms & More error
The issue with Travelport Rooms & More has been resolved without Travelport intervention.
Read more
27.09.2011
Worldspan - Single Pricing: Revised sunset! Discontinue Power Flight Search Processing
Power Flight Search processing will no longer be available in the Worldspan pricing system.
Read more
21.09.2011
Galileo and Worldspan Impact Advisory - Fareshopper / Powershopper Failures
This problem has been resolved after the e-pricing server was restarted by the Travelport Technical Group.
Read more
20.09.2011
Galileo and Worldspan - IATA Changes to OW Backhaul Minimum Checks
Implementation of industry mandated changes to the IATA OW Backhaul Minimum Check.
Read more
19.09.2011
Galileo and Worldspan - IATA Changes to Global Indicators PA and PN
Implementation of Industry mandated changes for IATA Global Indicators PA and PN.
Read more
16.09.2011
List Display for Galileo™ PNRs
Expansion of the list display booking file or PNR search capabilities that include searching for PNRs with a specific status code or ticketing date, regardless of the type of itinerary.
Read more
16.09.2011
Galileo link Impact: RESOLVED! Drop Through on Amadeus hosted carriers
At 1617gmt, this problem was resolved with actions take to restore a Source Reference Table on the Galileo host.

We apologize for any inconvenience this may have caused.
Read more
16.09.2011
Galileo Impact Advisory: RESOLVED! Intermittent Viewtrip Issues
We have received no further reports of this Viewtrip error since 12:50 GMT after the Travelport Technical Group performed a restart on the Server. This issue is now resolved and any further occurrences must be reported via your normal support contacts and processes.

We apologize for any inconvenience this may have caused.
Read more
15.09.2011
Impact Advisory: RESOLVED! Performance Issues Impacting Galileo
The Travelport Technical Group have confirmed that performance issues on the Galileo system have recovered.

We apologize for any inconvenience this may have caused.
Read more
14.09.2011
Galileo System Maintenance: uAPI
This activity has been scheduled with a new time for this coming Saturday Sep 17th. There is still an expected 1 hr service interruption that will occur during this activity window. Updated time is shown below in RED.

Travelport Technical Operations has scheduled a maintenance activity to perform a required upgrade to the uAPI database. The scheduled activity will be: Saturday, Sep 17th, from 1800-2000GMT
Read more
13.09.2011
Galileo - REMINDER! System Maintenance Notice: VSS Host Pool Expansion
Please be reminded of this maintenance activity scheduled for this coming weekend. A 15min service interruption (Fares and Availability) will occur scheduled at 0500-0515GMT.

Travelport Technical Operations has scheduled a maintenance activity to perform a VSS (Vendor Service System) Host Pool expansion. The scheduled activity will be: Saturday, Sep 17th, from 0500-0515GMT

During this 15min activity the VSS (Vendor Service System) Host system will be unavailable to all subscribers and products. This service interruption will affect fares and availability transactions for traditional desktop customers, Galileo Web Services customers and online travel sites.
Read more
13.09.2011
Galileo - Revised load date: Print Manager Browser Screen Modifications
Modification of Print Manager Browser screens following Deutsche Bahn New Print Technology project, to be consistent with new functionalities.
Read more
12.09.2011
Galileo - Enhance Cabin “As Booked” Process
Galileo Focalpoint Shopping will be enhanced when the “cabin as booked” modifier is used to shop for alternate fares
beginning from a booked itinerary. All alternate fare itineraries (Option 1 and beyond) will reflect itineraries respecting the “cabin” as booked, instead of downgrading to lowest available booking class.
Read more
10.09.2011
Galileo System Maintenance Notice: GPDS Maintenance Activity
A maintenance activity is being scheduled on the GPDS (Galileo Print Distribution System).

The schedule for this activity is: Friday Sep 16, 2011 at 0000-0200GMT.

The GPDS application allows the printing of agency rail tickets and management of ticketing queues and reports.
Read more
08.09.2011
Galileo - REMINDER! System Maintenance Notice: STP2 Web Services Upgrade
Please be reminded of this activity scheduled for this coming weekend. This includes a 20min service interruption to Apollo and Galileo Web Services customers

In order to enhance performance Travelport Network Engineering will be scheduling an enhancement activity of the STP2 Host Access Service (Web Services) environment.

The scheduled activity will be: Sunday, September 11th from 0300-0500GMT.
Read more
07.09.2011
Galileo - Travelport Sponsored Flights Display Above Availability Display
Travelport Sponsored Flights offers premium placement of participating carrier schedules by displaying relevant promotions above air availability displays whilst maintaining the integrity of the neutral and carrier specific availability display.
Read more
06.09.2011
Galileo - PNR Divides and Electronic Tickets
Enhance PNR (Passenger Name Record) divides so that when a passenger is divided from a PNR, any Electronic Tickets related to that passenger are also divided into the new PNR.
Read more
03.09.2011
Galileo - RESOLVED: Drop Through link failures for 1A airlines
This is to advise that the issue experienced with Drop Through on Amadeus Hosted Carriers has now been resolved. Amadeus identified the problem and took remedial steps to fix by performing a Fallback on a System Change.
Read more
02.09.2011
Worldspan - RESOLVED: Custom Itinerary Go! Script Error
The problem with Custom Itinerary – Go! Script has been corrected. Worldspan custom itinerary users should now be able to utilize the custom itinerary script and no longer need the work around.

We apologize for any inconvenience this may have caused.
Read more
02.09.2011
Galileo & Worldspan - RESOLVED! Helpdesk emergency planned outage: Telephony unavailable!
We have tested the Galileo and Worldspan numbers and all test calls were successful. 

We apologize for any inconvenience this may have caused.
Read more
01.09.2011
RESOLVED: Galileo and Worldspan performance issues
Yesterday, August 31st, between 1244 GMT and 1432 GMT, the Apollo, Galileo and Worldspan host systems experienced four periods of intermittent stability issues. The situation has been stable on all systems after Travelport rerouted traffic off the AT&T network.
Read more
01.09.2011
Galileo - Display TINS Report by Airline
A new modifier has been created on Galileo for use with HMPR and HMPR*E entries so that the display will contain only the tickets for the airline specified in the entry.
Read more
26.08.2011
Galileo - Validate Airline Numeric Code in TRNE
Enhance the Galileo auto refund process to validate (from the TRNE refund entry) that the 3 digit airline numeric code is a correct match to the10 digit ticket number to be refunded.
Read more
25.08.2011
Galileo - New load date: Enhanced Plating Carrier Logic for GSA Interline Agreements
This enhancement will allow a GSA (General Sales Agent) to be selected as plating carrier for an approved carrier in its GSA alliance, when down-line interline air segments exist in the itinerary that meet all interline agreements between the GSA and its alliance, but would otherwise require a segment of the plating carrier to be part of the itinerary.

Read more
25.08.2011
Galileo - Gambia Fare Quote Change
Fare quote currency for international itineraries sold in the Gambia will be changed from GMD to USD.
Read more
25.08.2011
Galileo - Swiss Franc (CHF) Decimal Change
Decimal change (for fare display only) for the Swiss Franc (CHF) to be in compliance with IATA Resolution 024D.
Read more
23.08.2011
Galileo & Worldspan - British Airways (BA) Premium Booking Classes Ticketing Time Limit Policy
British Airways (BA) have implemented revised commercial and operational policies relating to ticketing time limits associated to premium booking classes.
Read more
15.08.2011
Galileo - New EM entry to Email Electronic Ticket(s)
The host has introduced a new EM command during end transact to email the Viewtrip Electronic Ticket Receipt. In addition, this enhancement provides the user an option to email the itinerary with an attached Electronic Expense Receipt.
Read more
12.08.2011
Worldspan - Sign-In Security
New Worldspan Sign-In Security measures. All users require a unique sign-in and password.
A number of resources have been created to assist you with this implementation:
Pre Activation: Agent Quick Reference Guide – answer 32638
Pre Activation: Agent Show Me demo – answer 32644
After Activation: Agent Quick Reference Guide – answer 32637
After Activation: Agent Show Me demo – answer 32643

Read more
10.08.2011
Important information regarding U.S. Aviation Tax Reinstatement
The U.S. Congress has reached an agreement to temporarily extend full funding for the Federal Aviation Administration (FAA) through September 16 and as a result, the FAA authority to collect federal aviation taxes will be reinstated.
Read more
10.08.2011
Galileo - Online Check-in for Air Caraibes
New Online check-in link for Air Caraibes
Read more
03.08.2011
Galileo - Agency Private Fares Enhancements – July 2011
Enhancements to Agency Private Fares (APF)
Read more
03.08.2011
Guarantee APF Calculated Fares when there are no rule overrides
Show a guaranteed Fare Status Indicator (FSI) on the Galileo™ filed fare and Fare Calculation Mode Indicator (FCMI) of guaranteed on all cores for Agency Private Fare (APF) calculated contracts when the contract does not override the airline filed rules.
Read more
02.08.2011
Galileo - Net Fare Data Masking Enhancement for Galileo Consolidator
Additional Galileo Consolidator masking enhancement to allow Consolidator and Sub-agent to only view net fare modifier (NF) amounts in Focalpoint for *H (display history) and *HTD (display ticketing data history) for net fare data stored and tickets they have issued when data masking in enabled.

Galileo Consolidator masking and selective viewing of net fare data will also be applied to *NTD (display net ticket data), *HNT (display net ticket data history summary), *FD*FF.FS (fare display detail) and MIR.

See PA 970 for related masking enhancements to Galileo Consolidator.

Enhance Galileo Consolidator data masking features to further restrict a MIR transmission on a net fare ticket and additionally mask ticketing data history (*HTD) resulting from itinerary changes and MIRs issued by other than those Consolidators and authorized Sub-agents who have filed and issued the net fare ticket. An update to 'Detail and Customer Examples' is not required for these additional masking features.

Read more
21.07.2011
Worldspan Sign-In Security: reminder for a critical implementation!
Worldspan is adding a new level of security at time of signing into the reservations system. All users will be required to enter a unique sign-in and a Password when they sign into the Worldspan system using the BSI sign-in functional entries. Additionally, there will be a new requirement for a Keyword if ever the password is needed to be reset.
Read more
21.07.2011
Travelport - Suspension of Iran Air Participation
This notice is to inform you that effective immediately Travelport has suspended Iran Air's participation in Travelport's global distribution systems. This action was taken in order to comply with U.S. applicable law which has recently designated Iran Air as a blocked party under U.S. law under the Weapons of Mass Destruction Proliferators Sanctions Regulations.
Read more
20.07.2011
Worldspan - Revised implementation date and affected countries: Enlarge Ticket Remittance Tax Field to 7 Characters
Enlarge the tax field of the remittance line on a BSP ticket to 7 characters.
Read more
15.07.2011
Galileo - Training Services Advisory: RESOLVED unable to register on e-Learning web site
The issue with agents trying to create a new account in the system has now been resolved. All new users can create an account again.

We apologize for any inconvenience this may have caused.
Read more
14.07.2011
Galileo & Worldspan - Baggage Allowance Enhancements: New Online Production load date for Worldspan
Implementation of industry mandated IATA Resolution 302/DoT Reservation for baggage allowance.
Read more
11.07.2011
Galileo - Available Now: KDS Portal Release V11.3
Please read more to see what's new in version 11.3.
Read more
11.07.2011
Galileo - Available Now: Private Fare Security Processing
Enhance Private Fare Security Processing for Fare Display when multiple Passenger Type Codes apply.
Read more
06.07.2011
Galileo - REMINDER: System Maintenance Agency Private Fares
Travelport Technical Operations has scheduled a maintenance activity to the Agency Private Fares database.

The scheduled activity will be: Saturday July 9th 1300-1530GMT

Agency Private Fares allows agencies to store negotiated rates in database utilized in fare quote and pricing transactions.
Read more
05.07.2011
Galileo & Worldspan - Updated: RoomMaster™ Hotel Lowest Public Rate* Program and Indicator
The RoomMaster Best Available Rate (BAR) program is being enhanced to include a higher level of participation in which chain participants agree to provide RoomMaster users with access to their lowest public rates – both restricted and unrestricted rates.

Chains participating in this new program, Lowest Public Rate, will be identified by a new indicator on the Focalpoint Hotel Index (HOI) and Availability (HOA) display and in the GWS HOI and HOA transaction responses.

Participating chains have also agreed to make Lowest Public Rates available to Worldspan Hotel Select users. However, there is not currently an indicator to identify participating chains. A vehicle for Worldspan Hotel Select users to identify participating chains will be identified shortly.
Read more
05.07.2011
Galileo - Revised load date: Low Cost Carrier Participation (LCCP) Passive Segment Cancelation, Metro Airport Availability Sort, bmiBaby (WW) Bag Weight Change
This enhancement will permit the cancellation of passive segments in Low Cost Carrier Participation (LCCP) for which no air vendor record locator exists. In addition the bmiBaby (WW) chargeable extras screen will be changed to reflect the allowable baggage weight of 22 kg, an increase from 18 kg. Metro airport availability, multiple airports within the same city, is currently supported in LCCP. The order in which the flights are displayed are being adjusted to ensure that the flights for the requested origin and destination will appear first.
Read more
04.07.2011
Galileo - Swiss Franc (CHF) Decimal Change
Decimal change (for fare display only) for the Swiss Franc (CHF) to be in compliance with IATA Resolution 024D.
Read more
01.07.2011
Galileo - Update: Remove Segment Association on SSR DOC items
Remove segment association for SSR DOC (DOCA, DOCO and DOCS) items and make these SSRs name related, only. This will result in newly created SSR DOC items will no longer be automated (Programmatic) but instead will now be non-automated (Manual) SSRs.
Read more
01.07.2011
Galileo - Impact Advisory: Credit Card Transactions Using Diners Card
This issue has been resolved by the credit card vendor. Transactions with Diner's Club card are now processing normally.
Read more
27.06.2011
Galileo - Agency Private Fares Enhancements July 2011
Enhancements to Agency Private Fares (APF).
Read more
27.06.2011
Galileo - New Modifier for Historical Fare with Current Taxes
Introduce a new Galileo system modifier to request a historical fare with current day taxes.
Read more
24.06.2011
Galileo & Worldspan - RESOLVED! Impact Advisory: Ask Travelport Answers View Issue
This issue has now been resolved!
Read more
24.06.2011
Galileo - Revised load date: Retain last PNR/BF in Queue after End Transact
Retain last PNR/BF in Queue after end transaction and retrieve (ER).
Read more
23.06.2011
Galileo - Cancelled: Ticket Time Limit Cancel
This functionality will not be loaded to production.
Read more
23.06.2011
Galileo - Additional examples added: Auto Generate Child SSR
Auto generate an SSR CHLD at end transaction when a child has been identified as such in the name field.
Read more
23.06.2011
Galileo - Increase Number of Characters in Account Code Field on LD command
Increase the Account Code Field (AC) from 6 to 12 alpha numeric characters in the LD command to allow for a more defined search for PNRs/booking files with Account Codes over six characters.
Read more
20.06.2011
Galileo - Postponed: Ticketing Queue Placement
Place PNR’s on the ticketing queue (Q10) on the date identified in the TAU field of the booking file.
Read more
20.06.2011
Galileo & Worldspan - Service Advisory: e-Learning Portal Updates
As part of Travelport’s continuous improvement plan, and in response to customer feedback, Travelport is making some enhancements to the e-learning portal. The first phase of these enhancements requires that the site is taken off-line 30 June – 05 July 2011 inclusive. During this time users will be unable to register for new courses or participate in self-paced courses.
Read more
20.06.2011
Galileo - ViewTrip™ e-ticket displays (White Label users only), e-ticket processing for even exchanges and Online check-in for Scandinavian Airlines
ViewTrip White Label users will be able to see voided, exchanged and refunded e-tickets along with existing open / valid tickets. Correct the amount displayed on the e-ticket screen when doing an even exchange (all ViewTrip users). New Online check-in link for Scandinavian Airlines (all ViewTrip users).
Read more
16.06.2011
Worldspan - Travelport ViewTrip™ Online Check-in Options for Scandinavian Airlines (SAS)
Allow a customer to do Online Check-in for Scandinavian Airlines.
Read more
15.06.2011
Galileo - Effective now: Change to Fare Guarantee Expiry Period for Lufthansa (LH) and Germanwings (4U)
The Galileo Fare Guarantee expiry period for LH (Lufthansa) and 4U (Germanwings) FQ entries will be amended from the 7-day Guarantee currently applied by Galileo to 23:59 hours on day of quotation. This does not affect the Last Date to Purchase Ticket.
Read more
15.06.2011
Galileo & Worldspan - Applicable now: New Country ISO Codes for Netherlands Antilles
The islands of Bonaire, Saint Eustatius, and Saba, formally known as the BES Islands, will now have a new country code of BQ. Currently the primary currency for BQ (Bonaire, Saint Eustatius, and Saba) is the Netherlands Antillean Guilder (ANG). Effective 01MAR11, the USD will become the legal tender.
Read more
07.06.2011
Galileo - System Maintenance Notice: Cars & Hotels
Travelport will be scheduling a planned maintenance activity on a portion of the MVS (Multiple Virtual Systems) complex called (Sub Area 15-SA15) which is where Roommaster and Carmaster Systems reside.

When: Sunday Jun 12 (0300GMT – 0500GMT)

During this activity the MVS sub area will be unavailable for a period of 45 mins beginning at 0300GMT while TTO performs maintenance and a cycle of the system.
Read more
06.06.2011
Galileo - Resolved: Host Sign On Password resets
The problem causing some Galileo subscribers to receive system errors when attempting to change their passwords or create new user IDs was resolved on June 6th at 1831gmt after the database records were restored.

We apologize for any inconvenience this may have caused.
Read more
31.05.2011
Galileo - Low Cost Carrier Participation (LCCP) Jet2.com Online Check-in Option
Currently, Low Cost Carrier Participation (LCCP) only permits Jet2.com (LS) Airport Check-in to be selected during the booking process and the fee differs depending on the addition of hold baggage. There is no ability to choose between Airport and Online Check-in options.
Read more
30.05.2011
Upcoming Galileo and Worldspan Classroom training and Webinars!
June 6  - Worldspan Professional 
June 14  - Galileo Professional (French)
June 20  - Galileo Pricing & Ticketing (French)
June 21  - Worldspan Professional
June 27  - Galileo Automated MCO & Refund (French)
June 27  - Galileo Professional
July 4  - Galileo Exchange Ticketing (French)
27.05.2011
Galileo - Notification of load to Production date: Display Fare Quote Input in Galileo Filed Fares
Enhance stored fare display in Galileo to include the exact and original fare quote input used to obtain the original priced response.
Read more
26.05.2011
Galileo - System Maintenance Notice: GPDS Maintenance Activity
A maintenance activity is being scheduled on the GPDS (Galileo Print Distribution System). The schedule for this activity is:

Wednesday Jun 1, 2011 at 2200-0359GMT.

The GPDS application allows the printing of agency rail tickets and management of ticketing queues and reports.
Read more
23.05.2011
Galileo - Revised Load Date: Net Fare Data Masking Enhancement for Consolidator
Additional Galileo Consolidator masking enhancement to allow Consolidator and Sub-agent to only view net fare modifier (NF) amounts in Focalpoint for *H (display history) and *HTD (display ticketing data history) for net fare data stored and tickets they have issued when data masking in enabled. Galileo Consolidator masking and selective viewing of net fare data will also be applied to *NTD (display net ticket data), *HNT (display net ticket data history summary), *FD*FF.FS (fare display detail) and MIR.
Read more
18.05.2011
Worldspan - Booking Agency on ViewTrip e-Ticket
Allow an agency to display the Booking Agency on the ViewTrip e-Ticket screen instead of the Ticketing Agency.
Read more
18.05.2011
Galileo - Expansion of Freeform Remarks for DI. Entries
The Galileo freeform remarks entries DI.X* and DI.FT- will be enhanced to allow for additional characters.
Read more
17.05.2011
Galileo - CANCELLED: System Maintenance Notice: Cars & Hotels
Due to conflicts with customer schedules we will be cancelling this activity until a new date can be confirmed. We apologize for any inconvienance.
Read more
12.05.2011
Galileo - System Maintenance Notice: Prodplex Production Firewall Upgrade
Travelport Technical Operations has scheduled a maintenance activity to upgrade the Prodplex Production Firewalls.

The scheduled activity will be as follows:

Prodplex Firewall 34/35 Tuesday, May 17, 0300-0600GMT
Prodplex Firewall 36/37 Friday, May 20, 0300-0600GMT

These firewalls act as a network portal for the Apollo and Galileo GDS hosts and their products

There is no planned impact scheduled during this activity however heightened awareness is advised.
Read more
12.05.2011
Galileo - Low Cost Carrier Participation (LCCP) Address Field Validation and New Wheelchair DI Line
In order to prevent booking errors, additional validations have been added for all LCCP carriers to ensure that the correct number of address elements have been included in the booking.

An additional validation is being added to ensure only two character country codes are included. Initially the country code validation will apply to Jet2.com only.
Read more
28.04.2011
Worldspan - Custom Itinerary Script Enhancements
This release will include improvements to the custom itinerary script.
Read more
27.04.2011
Galileo - RESCHEDULED: System Maintenance Notice: GPDS Maintenance Activity
A maintenance activity is being scheduled on the GPDS (Galileo Print Distribution System). The new schedule for this activity is:

Thursday May 19th, 2011 at 0000-0100GMT

The GPDS application allows the printing of agency rail tickets and management of ticketing queues and reports.
Read more
26.04.2011
Upcoming training - Galileo Professional 2, 3 and 4 May
This classroom training is is highly complementary to online courses and effective for consultants new to Travelport or the travel industry, and is the best solution for acquiring advanced skills.

Click here for more details and to subscribe!
21.04.2011
Galileo - New Load date: New Participants in Interactive Frequent Flyer Verification: Air France (AF) and KLM (KL)
Interactive Frequent Flyer Verification was released to Galileo (1G) customers in 2010 with Lufthansa as the first participating carrier. Air France (AF) and KLM (KL) will become the next participants; effective 20 April 2011.
Read more
14.04.2011
Galileo - System Maintenance Agency Private Fares (APF)
Travelport Technical Operations has scheduled an urgent maintenance activity to the Agency Private Fares (APF) platform.

The scheduled activity will be: Saturday, April 16, from 1400-1800GMT.
Read more
13.04.2011
Galileo & Worldspan - POSTPONED: System Maintenance Notice: Core GDS Network
This activity is being postponed to a later date in May. Once this activity has been re-scheduled we will advise of the new date.
Read more
01.04.2011
Worldspan - ViewTrip™ for Worldspan™ enhancements
Two enhancements are available in this release for Agency and Traveller customers using ViewTrip.
Read more
01.04.2011
Galileo - ViewTrip™ for Galileo™ Enhancements
Four enhancements are available in this release for Agency and Traveller customers using ViewTrip.
Read more
31.03.2011
Galileo Desktop™ and Worldspan Go! compatibility with Microsoft Internet Explorer 9
Until compatibility testing of Microsoft IE9 is completed against Galileo Desktop and Worldspan Go! all Travelport Customers are requested to refrain from upgrading.
Read more
30.03.2011
Vernieuwde Galileo en Worldspan trainingen vanaf 1 april! / Nouveau type de formation Galileo et Worldspan à partir du 1ier avril!
Cliquez ici pour une version française de ce message.

Travelport heeft altijd veel aandacht en zorg geschonken aan opleidingen. Gebruikers van de systemen Galileo en Worldspan worden continu in staat gesteld hun kennis en vaardigheden te ontwikkelen om zodoende een optimale service te kunnen verlenen.

Nu gaan wij een stap verder. Op 1 april 2011 lanceert Travelport een nieuw opleidingstraject. Een belangrijk kenmerk van de nieuwe aanpak is flexibiliteit. Rondom onze klassikale cursussen bieden wij onze gebruikers nu ook de mogelijkheid om thuis of op het werk via e-learning de basiskennis in eigen tempo aan te leren of door middel van webinars specifieke kennis op te doen.
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29.03.2011
Galileo - Resolved: APF Production Extract Delay
The extract scheduled for 10:15GMT/27MAR APF transmission has loaded in host as of 07:52GMT/28MAR with no intervention from our technical teams. If you continue to experience delays in APF extract, please let us know through the normal escalation process.
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28.03.2011
Galileo - Important message regarding LY (EL AL) ticketing for groups!
Please note that Group Tickets (ETKTs) for Carrier LY shouldn’t be issued in a one Single Entry (TKP) since the maximum number of passengers allowed are 9 Pax per TKP (e.g.: TKP1-9, TKP10-18 etc…)! If the Group is issued in a one Single Entry the SSRTKNE will not get transmitted to LY due to Industry Limitations.
18.03.2011
Galileo - System Maintenance Notice: Agency Private Fares
Travelport Technical Operations has scheduled an urgent maintenance activity to the Agency Private Fares (APF) platform.

The scheduled activity will be: Saturday, March 19, from 1400-2000GMT
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16.03.2011
Galileo - Service Advisory: Production SSL Upgrade Activity
Travelport Technology Operations will be performing system activities to upgrade software on the Production SSL Server Systems. These production activities are scheduled as follows:

Tuesday Mar 22, 2000GMT – 2200GMT

There are no planned service interruptions to our customers, however, due to the significant nature of this system activity we wanted to make you aware of our heightened awareness. Additional phased SSL upgrade activities for these production systems will follow, with separate advisories sent prior to each change.
15.03.2011
Galileo - Enhanced Hotel Response Data & Focalpoint™ HOC Screen
Complete Pricing Plus (CP2) is an industry/GDS leading hotel feature in which participating hotel chains provide age specific pricing for children and extra bedding (cribs, roll-aways) in the initial Hotel Complete Availability (HOC) response. This feature is highly desirable for leisure hotel shopping and booking as any extra costs related to children and extra bedding are known upfront during the shopping process. Whereas, if a booking involves a chain that is not a Complete Pricing Plus participant, applicable extra charges for children, cribs/ roll-aways are not known until the booking is confirmed.
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08.03.2011
Galileo - System Maintenance Notice: Cars and Hotels
Travelport will be scheduling a planned maintenance activity on a portion of the MVS (Multiple Virtual Systems) complex called (Sub Area 15-SA15) which is where Roommaster and Carmaster Systems reside.
 
When: Sunday March 13, 0400GMT – 0459GMT
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03.03.2011
Galileo & Worldspan - ATPCO Additional Sunday International Transmissions
ATPCO is adding 2 additional international transmissions to their Sunday schedule – 06:00 and 07:00 Eastern time.

As this is an ATPCO transmission change, there is no impact to the Agency Private Fares (APF) Hourly Roll-in schedule for  Galileo™.
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02.03.2011 - 04.03.2011
Benelux Offices closed March 3 and March 4
On March 3rd and March 4th our offices in the Netherlands and Belgium will be closed due to a Team Event. Our Helpdesk will be available on both days.

If your call is urgent please contact your account manager through mobile phone.

You can reach our offices again on Monday, March 8th.

We apologize for the inconvenience.
02.03.2011
Galileo - Host E-Mail language identifier
A language identifier can be added to the host e-mail entry (EM) to enable the e-mail to be sent in any language currently supported by Travelport ViewTrip™.
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01.03.2011
Worldspan - Available now: QRQ Modifications
Allow the QRQ entry to be done during emulation, as well as to allow designating another bridge/branch location for which the PNR removal from queue action is to happen.
Read more
01.03.2011
Galileo - Revised load date: Travelport ViewTrip™ E-Ticket Receipt addition of 2D Barcode for Air New Zealand
The enhancements included in this release are:

1. ViewTrip E-Ticket Receipt will display a 2D Barcode if the ticket includes Air New Zealand domestic segment(s) and trans-Tasman segment(s) flying from New Zealand to Australia.

2. Four new Online Check-in carriers.
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28.02.2011
Galileo - Agent Field in TINS Extended Report for Voids
This enhancement will populate an existing field in HMPR*E that was previously not populated for voided transactions.
Read more
25.02.2011
Galileo - System Maintenance Notice: Agency Private Fares
Travelport Technical Operations has scheduled a maintenance activity to the Agency Private Fares (APF) platform.

The scheduled activity will be: Saturday, February 26, from 1400-2000GMT
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23.02.2011
Galileo - REMINDER: System Maintenance Notice
Please be reminded of this upcoming host system activity for Sunday March 6th 0300GMT which will affect Galileo Host Access for 15 mins.
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22.02.2011
Galileo - GIDS (Galileo Integrated Data Source) XML Schema Upgrade
There are minimal changes to the GIDS XML schema. This will only affect the GIDS customers subscribed to XML logging as they will get exceptions if they validate the new XMLs against the old XSD.
Read more
17.02.2011
Worldspan - New Secure Flight Worldspan Go!™ Script
This new script unables user to add the applicable SSRs for DOCS, DOCO, DOCA and PTPC to the PNR.
Read more
16.02.2011
Galileo - RESOLVED: Neutral Availability and Fare Display errors (APO/GAL Host)
This is to advise that the availability and fares impact has now cleared and availability and fare display entries are returning desired results.

We apologize for any inconvenience this may have caused.
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10.02.2011
Galileo - Impact Advisory: Credit Card links (RESOLVED)
As of 0852GMT, credit card links have stabilized and returned to the expected performance with no corrective actions taken by Travelport.
Read more
09.02.2011
Helpdesk survey - Tell us what you think!
At Travelport we pride ourselves on offering outstanding service and support to our agency partners worldwide and are constantly looking for ways to enhance our overall service proposition to our valued customers.

We would therefore like to inform you of our first bi-annual Helpdesk Customer Satisfaction Survey for 2011 which will commence with effect from 1st February and will run for a 4-week period. We would like to invite you to participate in these surveys to give us your feedback on our customer service and support levels to help us identify areas where you would like to see specific changes.

It is quite simple to participate. Over the 4-week period, when you call our Helpdesks, you will be advised that customer satisfaction surveys have commenced and when your incident is closed you will receive a mail with the link to the online survey which you can complete at your convenience.
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03.02.2011
Galileo - New load date: Override Fare Selection Logic
A new modifier to override the default fare selection logic.
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31.01.2011
Worldspan - Reminder for a critical implementation: Remove Generic Sines in Worldspan™
This is a reminder for a critical implementation impacting all Worldspan users!

This will affect any service that requires BSI entry to access Worldspan if the BSI entry is using a generic sine code!
Read more
31.01.2011
Galileo - Available Now! e-Tracker™ Enhancements
Enhancements to existing Galileo e-Tracker™ application – new search and sort fields and additional columns on reports.
Read more
31.01.2011
Galileo & Worldspan System Maintenance Notice
Travelport Technical Operations will be scheduling several major system activities to upgrade software on the shared GDS Virtual Tape System.

The first of these activities will be scheduled: Saturday Feb 12, 1200GMT – Sunday Feb 13, 0330GMT
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26.01.2011
Galileo - Available Now: Host Email (EM) – changes to emails
Alterations to the layout of emailed itineraries sent from Host command EM.
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26.01.2011
Galileo - Increase Number of Hotel Properties in the Hotel HOA Display in Focalpoint™
On November 19, 2008, the Focalpoint Hotel Availability (HOA) response screen was revised, condensing the display to one line per property versus two in the previous display. This enabled the display of more properties per screen. Since November 2008, the return of this new display was controlled by a setting in the AAT to minimize disruption to screen scrapers. At the time of implementation (November 19, 2008) all but a few customers received the new display, however, agencies with AATs created after the new screen was made available, defaulted to the old, two line screen display unless they requested their AAT setting to be changed.
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25.01.2011
Galileo & Worldspan - Resolved: Vendor LX-Swiss International Airlines E-ticking Links Unavailable
This is to advise that the eticketing links are now restored after corretive action taken by the airline.

We apologize for any inconvenience this may have caused.
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24.01.2011
Galileo - New load date: Interactive Sell for Virgin America (VX)
Direct Sell / Interactive Sell for VX will allow VX to reject a change to part of a VX online connection.
Read more
12.01.2011
Galileo - System Maintenance Notice Car and Hotel
Travelport will be scheduling a planned maintenance activity on a portion of the MVS (Multiple Virtual Systems) complex which is where Roommaster and the Carmaster systems reside.

When: 0400GMT – 0445GMT (Sunday January 23)
Read more
10.01.2011
Galileo - Low Cost Carrier Participation (LCCP) kulula.com (MN) Enhancements
Low Cost Carrier Participation (LCCP) has been enhanced to provide the ability to add a kulula.com Frequent Flyer to Low Cost Carrier Participation (LCCP). New Identifiers permit a kulula.com Agreement Code and or Agent Identifier to be added in order to obtain corporate or discounted fares.
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31.12.2010 - 01.01.2011
Office Closed at 15:00h
Due to New Year's Eve our office will be closed at 15:00h today.
Our Helpdesk will be available during regular opening hours.

We wish you all a pleasant New Year's Eve and all the best for 2011!
21.12.2010
Worldspan - Available Now! New Car Content - TUI Car
Travelport™ announces TUI Car as the newest content provider for local car hire! Worldspan™ travel agents can now book TUI Car via the 2-letter car vendor code of TU.
Read more
21.12.2010
Galileo - Agency Private Fares Security Changes
Changes to the Agency Private Fares (APF) password management. Once this change is loaded, the first time an APF user logs on they will be prompted to change their password in accordance with the new security guidelines.
Read more
16.12.2010
Worldspan Trip Manager™ - TSA Changes to Name and Passport
Changes to the TSA (Transportation Security Administration) information have been updated to allow more flexibility for TSA items. Trip Manager will now allow spaces in the first or middle name fields and will allow a suffix to be included. In addition, if a passport number is added, the expiration date and issuing country are now mandatory.
Read more
16.12.2010
Galileo & Worldspan - Booking Source Premium Fee for American Airlines (AA)
Enhance fare displays to include estimated AA Premium Source Booking Fees in output values for AA fares.

Enhance fare quote / itinerary pricing results to include additional surcharge fees, shown as a YY tax, to be equivalent to AA’s Booking Source Premium Fee for applicable points of sale for all itineraries that contain flights with the AA airline prefix marketed by American Airlines.

Enhance shopping request results to include additional surcharge fees in the total fare, as well as showing as a YY tax in the fare details, equivalent to AA’s Booking Source Premium Fee for all itineraries that contain flights with the AA airline prefix marketed by American Airlines.
Read more
10.12.2010
Worldspan Sign-In Security - Reminder for a critical implementation!
Worldspan is adding a new level of security at time of signing into the reservations system. All users will be required to enter a unique sign-in and a Password when they sign into the Worldspan system using the BSI sign-in functional entries. Additionally, there will be a new requirement for a Keyword if ever the password is needed to be reset.
Read more
08.12.2010
Galileo - Revised Load Date: Travelport ViewTrip™ and ViewTrip White Label – enhancements for Galileo™ users
With this enhancement various changes are being made available and include:
  • For Galileo™ & Apollo™ ViewTrip Users: Changes to the placement of ‘Travel Arranger Priority Comments’ & Online check-in to be available for four new carriers
  • For ViewTrip White Label users – new flexibility for printing and emailing itineraries/e-tickets and a new remarks section for customized messages.

Read more
07.12.2010
Galileo & Worldspan - Agency ADM Forwarding
Travelport has added a new process for ADM submission that uses a BSPlink function called ADM Forward.
Read more
02.12.2010
Galileo & Worldspan - RESOLVED Impact Advisory: Host Access Slow Responses
The slow response issue which affected Worldspan and Galileo users has now been resolved.

We apologize for any inconvenience this may have caused.
Read more
01.12.2010
Galileo - System Maintenance Notice: GPDS Upgrade Activity
An enhancement/upgrade activity is being scheduled on the GPDS (Galileo Print Distribution System).

The schedule for this activity is: Sunday December 12, 2010 at 0100-0200 GMT.

The GPDS application allows the printing of agency rail tickets and management of ticketing queues and reports.
Read more
01.12.2010
Galileo - TAM Airlines (JJ) Brazilian Domestic Fares Processing
Travelport 360 Fares™ will be modified to meet requirements for wholly domestic Brazillian fares for TAM Airlines (JJ). Other airlines may choose to instruct Travelport 360 Fares to give precedence to through fares for travel wholly within Brazil.
Read more
01.12.2010
Galileo - Open Jaw Fares Processing enhancements
Travelport 360 Fares will be enhanced to allow open jaw processing to consider a pricing construction combining one international fare component and one domestic fare component as coded in Category 101 byte 24.

Note: This processing is currently available in Worldspan FareSource™ and Travelport e-Pricing™.
Read more
30.11.2010
Galileo - Available now! Low Cost Carrier Participation (LCCP) easyJet (U2) - Flexible Fares
easyJet (U2) will be introducing a new Flexible Fares product which will include Speedy Boarding and one (1) hold (checked) bag as well as the ability to make unlimited changes to their flight up to two hours before the scheduled departure.
Read more
30.11.2010
Galileo - Postponed: System Maintenance Notice
The activity has been postponed and will now be re-scheduled for some time in March, 2011. An updated notice will be sent as soon as the new scheduled date has been validated.
Read more
30.11.2010
Galileo & Worldspan - Estonia Currency Change
Estonia moves to the EURO 1st January 2011.
Read more
25.11.2010
Galileo - Commission Amounts in Automated Refunds
IATA BSP refunds require the sum of form of payment amounts, minus the sum of tax/miscellaneous fee amounts, to be greater than or equal to the commission amount.
Read more
24.11.2010
Worldspan - Add Direct Response to Active Segment
Allow agencies to add an airline’s record locator to the Direct Response field of the PNR for active segments, the same as is done today for passive segments.
Read more
22.11.2010
Galileo - Non-Reportable Refunds
Allow transactions to be refunded to change coupons to final status, but not report the refund to BSP/ARC.
Read more
17.11.2010
Galileo & Worldspan - Revised implementation date: Mandatory e-mail requirement for ASK Travelport users
Did you know that since its launch in March 2010, nearly 133,000 customers have registered with ASK Travelport? Whilst this is great news, almost 20% of users are not enjoying the full benefits of ASK Travelport. Why? Because we don’t have their e-mail addresses.
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17.11.2010
Galileo - Low Cost Carrier Participation (LCCP) bmibaby (WW) Enhancements
Low Cost Carrier Participation (LCCP) has been enhanced to permit the following new functionality for bmibaby (WW).
Read more
16.11.2010
Galileo & Worldspan - Revised Load Date: Galileo Interactive Sell / Worldspan Direct Sell for Virgin America (VX)
Direct Sell / Interactive Sell for Virgin America (VX) will allow the airline to reject a change to part of a VX online connection (New load date for Galileo. Worldspan already loaded online)
Read more
16.11.2010
Galileo - Postponed: Pricing Enhancement: Booking Date Validation
This enhancement will apply the original booking date of a Booking File or PNR (Passenger Name Record) to validate the rules for all ticketing restrictions.
Read more
15.11.2010
Worldspan - Revised retirement effective date: Retirement of Worldspan™ Pricing Display screen
Retirement of a previous version of the Worldspan Pricing Display screen, optional display entry (#DO) and the Subscriber Identification Number (SID) exception table.
Read more
15.11.2010
Galileo & Worldspan - Secure Flight Inhibit Ticketing Enhancement
Secure Flight will conduct passenger watch list matching for all domestic and international passengers traveling on covered flights into, out of, within, or over the United States. Additionally, Secure Flight applies to ‘point-to-point ‘international flights operated by U.S.-based airlines. Secure Flight applies to all applicable Booking Files or PNRs regardless of sales distribution channel through which the reservation is booked. Only airlines – not travel agencies – transmit collected passenger data to the Transportation Security Administration (TSA).

Airlines who fail to provide Secure Flight data to the TSA will be subject to penalties, which could be passed on to the agencies. Therefore, in an effort to reduce possible penalties for our customers and support airlines in their efforts to comply with the TSA Secure Flight Rule, Travelport will provide the enhancements as defined in Product Advisory 1076.
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15.11.2010
Worldspan - Seat Map Go! Script Enhancement
The Worldspan Go! Seat Map Script has been enhanced to enable agents to book exit row seats for El Al preferred Frequent Flyer (FQTV) on El Al (LY) flights.
Read more
09.11.2010
Galileo & Worldspan - Resolved: E-Pricing Transaction Failures
The impact has been alleviated and pricing entries are now responding correctly. Travelport technicians are investigating the cause of the incident.

We apologize for any inconvenience this may have caused.
Read more
08.11.2010
Galileo - Resolved: Impact Advisory: Similar Name List
The restoral effort for the affected Galileo Booking Files was completed as of 7NOV 0110GMT and the issue is resolved.

We apologize for any inconvenience this may have caused.
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05.11.2010
Galileo & Worldspan - Schedule Discrepancies affecting TSA Secure Flight Passenger Data (SFPD)
As mandated by the Department of Homeland Security (DHS) and the Transportation Security Administration (TSA) effective 01NOV all airlines flying over the United States airspace must include Secure Flight Passenger Data (SFPD). Several Airlines have begun inhibiting ticketing for all bookings that do not have SFPD entered into the reservation.
Read more
05.11.2010
Galileo - Condition Change to ‘P’ Fare Status Indicator for Galileo™ users
The Fare Status Indicator of ‘M’ will now be shown on the fare quote response and stored in the filed fare for all Private Fares (Agency and Airline) when the itinerary is priced using the fare basis code modifier and one or more rule restrictions have failed.
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02.11.2010
Worldspan - RESOLVED: Time Change Issue
Please be advised that this issue has been corrected after the time adjustment factory was run at 0656ET (1056GMT). After investigation it was identified that the facility did not run correctly on Oct. 30th, so the times had not been updated.
Impact would have been minimal and did not affect actual issuance of tickets.

We apologize for any inconvenience this may have caused.

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01.11.2010
REMINDER: Are you ready for the TSA Deadline (Secure Flight program)?
As a reminder, the TSA Secure Flight program takes effect on November 1, 2010. To ensure minimal service disruption for your travellers, we are introducing our Secure Flight Passenger Data (known in the industry as SFPD) service which will inhibit ticketing for non compliant itineraries only for those carriers that choose the Travelport Secure Flight solution beginning on November 1, 2010. This date has been brought forward significantly from the February 2011 date we previously advised.
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27.10.2010
Worldspan - Travel Bound Hotel Property Deletion for Worldspan Hotel Select Users
Travel Bound properties (GTA) are currently listed in the Worldspan Hotel Select system with the chain code “TB”.
Effective 03-NOV-10, all Travel Bound properties will be locked and deleted from the Hotel Select database.
Read more
26.10.2010
Worldspan - Revised Load Date: Manual Credit Card Authorization
To enable compliance with carrier and payment vendor mandates, the plating carrier code and credit card expiration date must be included in all credit card authorization requests.
Read more
21.10.2010
REMINDER - Register now for the free of charge Car & Hotel training sessions!
Where do you find the best accommodations and car rentals at the lowest price?

In today’s competitive travel market, there are many sources for finding appealing and attractively priced hotels and car rentals – from travel Web sites to supplier-direct channels and more. Even though the content and options you need are out there, somewhere, productivity and efficiency levels can suffer when you have to access and shop different sources. You may miss the convenience of having an integrated booking file and a combined traveller itinerary, too. And there may also be times when your customers find desired properties and transportation on their own or at a lower price, and book their hotel or car segments elsewhere.

Read more
20.10.2010
Galileo - Revised load date: Enhanced Interline Agreement Validation in Plating Carrier Logic for Electronic Ticketing
When an interline itinerary is being processed for the determination of plating carrier in ticketing, fare quote and fare shopping; interline agreement validation in Plating Carrier Logic will assume that an electronic ticket will be issued and will validate electronic ticket interline agreements from the Interline Electronic Ticketing Agreement Table (IAT) prior to paper ticket agreements from the Airline Agreement Record (AAR).
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20.10.2010
Galileo - Update: Consolidator Enhancements
This enhancement focuses on enhancing the Galileo Consolidator masking feature to provide both Consolidators and Sub-agents with selective viewing access to certain Booking File and ticketing data. The Galileo Consolidator masking function is controlled by the MASK field in the Agency Account Table (AAT).
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19.10.2010
Travelport - Resolved: Training Services e-Learning site outage
Please be advised that the e-Learning site is now back up and running.
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19.10.2010
Galileo & Worldspan - Currency Attribute Change for Mexico
Itineraries priced with Mexican Peso amounts will be rounded up to the nearest whole unit and tickets issued in Mexican Pesos will be issued without decimal places.
Read more
13.10.2010
Galileo & Worldspan - New SSR ADPI – Requesting Additional Passenger Information
Airlines are required to supply passenger data (name as appearing on government issued ID, date of birth and gender) for all flights that meet requirements of the TSA Secure Flight Rule. As a result, airlines are forced to analyze flight departure/arrival stations during the reservation process to differentiate between flights that require such data and those that do not.

Once their analysis is complete, if the Airline finds that passenger information required for Secure Flight is not present in the PNR or Booking File they may be sending a new Special Service Request requesting Additional Passenger
Information (SSR ADPI) from the booking source.

Travelport will accept the new SSR ADPI with a KK reply code from airlines effective October 1, 2010.

Upon receipt of an SSR ADPI Travelport™ will store the SSR item in the PNR or Booking File, send the PNR or Booking File to the applicable queue for agency follow-up and permit existing queue functions to End/Work the SSR ADPI item.
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12.10.2010
Galileo & Worldspan - Mask Credit Card Data in MIR and TAIR
Travelport™ will provide agencies with an option to mask credit card information in the Galileo™ MIR (Machineable Interface Record) and in Worldspan’s TAIR - all levels (Travel Accounting Interface Record). This functionality will assist our Customers with maintaining PCI compliance.
Read more
11.10.2010
Galileo - Postponed: Same Booking Code / Passenger Type Codes (PTC)
Currently, Best Buy and Shopping transactions processed by Galileo 360 Fares™ for Apollo™ and Galileo™ users will attempt to find the lowest fare for all passengers in the request. This low fare processing sometimes instructs users to rebook passengers in different booking codes, which would require separate Booking Files/PNR.

With this enhancement, Best Buy or Shopping entries will attempt to find the lowest fare for all passengers on the Booking file/PNR that would apply when all passengers are confirmed in the same booking code. Rebook information will only be returned in the same booking codes for all passengers on the Booking File/PNR.
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11.10.2010
Resolved: Travelport Training Services e-Learning site outage
The problem has been resolved and the site is now operational again, however some customers may still see a message on the portal advising that there is a problem. This can be ignored, and will be updated/removed as soon as possible within the next 24 hours.

We do apologise for any inconvenience this may have caused.

Read more
11.10.2010
Galileo - Premium First & Premium Economy Fares Display
The Galileo™ system currently permit users to request fares display by cabin for Economy, Business and First Class cabins only. This enhancement will expand this functionality to allow a request for fares that are filed for travel in the Premium First and Premium Economy cabins.
Read more
06.10.2010
Galileo - Restored: Agency Private Fares outage
This is to advice that the access to the Agency Private Fares website has been restored.

We apologize for any inconvenience this may have caused.
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05.10.2010 - 06.10.2010
Did you already ASK - for an iPOD?
 
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04.10.2010
Galileo - Revised load date: Multiple Currency Decimal Changes
Decimal change for multiple currencies to be in compliance with IATA Resolution 024D. Effective 13 OCTOBER 2010, Fare quote, shopping, Fare display and ticketing will return the currency with decimals as advised by IATA.
Read more
01.10.2010
Galileo - Agency Private Fares Enhancement Release - October 2010
This implementation provides 2 customer enhancements to the Agency Private Fares (APF) product:
  • The ability to specify whether all flight rules and code share must be validated to pass the rule or whether any one rule is sufficient
  • The ability to exclude carriers on the Master Account Code screen.
The parallel enhancements, as applicable, for the APF XML Interface Web Services Interface v3 will also be provided on 02 Oct 2010. A separate advisory; PA 1052 will be distributed detailing these changes.

Read more
30.09.2010
Galileo - easyJet (U2) Advance Passenger Information Support (APIS) Field Validation
easyJet (U2) has implemented validation rules for APIS (Advanced Passenger Information Support). Prior to these changes by easyJet, there were no validation rules for Nationality, Issuing Country or Passenger and Infant Name.
Read more
30.09.2010
Galileo - Focalpoint™ Hotel Images
Provide an application that can be downloaded to Galileo Desktop that will provide agents access to hotel images from the Focalpoint Hotel Availability Shop (HOA), Hotel Description (HOD) and Hotel Property Availability (HOC) displays.
Read more
29.09.2010
Travelport Opinions - TOGETHER we'll keep you connected
Travelport Opinions is a knowledge sharing tool that allows travel professionals to connect with each other to share trusted reviews and expert knowledge. This innovative solution is open to all travel agents, tour operators and tourism professionals. Connect with and join a community of over 2,600 travel professionals on Travelport Opinions.
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29.09.2010
Secure Flight Program Update for Travel Agents
Since the announcement of the Transportation Security Administration (TSA) Secure Flight program in 2009, Travelport has communicated our plans to help airlines comply with the program. This program requires the collection and transmission of the Secure Flight Passenger Data (SFPD) by all carriers. SFPD consists of the following information for each passenger:

1) Complete name
2) Date of birth
3) Gender
4) Redress number if available 

Click here to read more
28.09.2010
Galileo - Travelport e-Pricing™ Enhancements: Connecting Time and Multi-Airport Controls
Provide Galileo™ system users with new shopping options to restrict overnight itineraries, restrict maximum connection time and restrict multi-airport connections.
Read more
21.09.2010
Galileo - ViewTrip™ Enhancements to Email Template
ViewTrip is in the process of updating the templates that are used to send emails to travelers.
Read more
21.09.2010
Galileo & Worldspan - Resolved: TIMATIC link
This is to advise that vendor Links Timatic has now been restored.
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15.09.2010
Worldspan - Travelport e-Pricing™ Enhancements: Anchored Search and Connecting Time Controls
This enhancement provide Worldspan customers with new Power Shopper™ options for Anchored Search, restrict overnight itineraries, and restrict maximum connection time.

Note – A separate Product Advisory will be published announcing the later release dates for this functionality in Galileo/Apollo.
Read more
14.09.2010
Galileo & Worldspan - Hotel One Way Chain Affiliation - Accor Implementation
Accor (chain code RT) is separating their Sofitel and Pullman brands into their own chain codes of SB and PU respectively. To minimize confusion and disruption to customers’ hotel search process, a new one-way chain affiliation function is being implemented to support this change for Accor and other chains that may undergo the same scenario in the future.
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13.09.2010
Galileo - Low Cost Carrier Participation (LCCP) Jet2.com (LS) Seats, Seat Maps and Chargeable Extras
This enhancement will provide users of Low Cost Carrier Participation (LCCP) with the ability to view a Jet2.com (LS) seat map and reserve seats. In addition sports equipment will be selectable from the Jet2.com ‘Chargeable Extras’ screen.
Read more
10.09.2010
Galileo & Worldspan - Reminder! Hotel & Car virtual classroom sessions
Register now for the Worldspan or Galileo Hotel & Car virtual classroom session on September 27 or October 7 or 8 and learn in only 90 minutes how to make a hotel and car reservation!

Click here for more information and how to register.
10.09.2010
Galileo & Worldspan - ATPCO Hourly International Fares Transmissions & Agency Private Fares, fare transmissions
Reminder: Effective May 2, 2010 beginning at 08:00 EDT, ATPCO began to transmit International fare transmissions every hour on the hour.
Read more
09.09.2010
Galileo system maintenance: GIPC Servers
Travelport Operations is scheduling several maintenance activities on the Apollo/Galileo GDS GIPC (Galileo Internet Protocol Concentrator) servers in order to perform upgrades and verify system integrity.

The upgrades will be performed to each server, one each, during the following times.

Saturday September 11 from 0500-0600GMT, Sunday September 12 from 0400-0500GMT, Tuesday September 14 from 0300-0400GMT and Wednesday September 15 from 0300-0400GMT.

Read more
09.09.2010
Galileo system maintenance Notice: NGGF/XPM Fares Platform
Travelport Technical Operations has scheduled a maintenance activity to improve and enhance the NGGF/XPM Fares Platform.

The scheduled activity will be: Saturday, September 11, from 0300-0400GMT

Read more
03.09.2010
Galileo - Resolved: Turkish Airlines (TK) Secured Sell Link Impact
This is to advise that Secured Sell for vendor link TK - Turkish Airlines has been restored. The Issue was resolved after Turkish Airlines (TK) removed an update from their system.
Read more
02.09.2010
Galileo - Blended Passenger Type Codes
Several new “blended” Passenger Type Codes (PTC) are being introduced for fare quote to allow a single PTC input to onsider fares eligible for multiple PTCs.
Read more
01.09.2010
Galileo & Worldspan - New SSR – SSR LIMO for Etihad Airways (EY) Flights
Provide a new SSR (SSR LIMO) for eligible Etihad Airways (EY) flights and travellers.
Read more
31.08.2010
Galileo & Worldspan - Revised load date: European Union - Blacklisted Carriers
The European Union maintains a blacklist comprised of airlines it deems unsafe and which are therefore banned from servicing points to, from and within the European Community.

The European Union has introduced new regulations in the EU CRS Code that requires GDS’s, who offer services for use within the EU, to provide an indicator when a blacklisted carrier appears in air availability or shopping responses. The regulation requires the indicator to appear for all points-of-sale within the EU, regardless of the city pair used in the request.
Read more
31.08.2010
Travelport Operations Notice - Suspension of Mexicana (MX)
This is to notify you that Mexicana (MX) has suspended service effective 28 August 2010. A queue utility has been performed and all PNRs/Booking Files with Mexicana flight segments will be placed on queue 16 (Galileo) and queue 86 (Worldspan).
30.08.2010
Galileo & Worldspan - Revised load dates for shopping: Pricing and Shopping with Optional Services (Merchandising)
Introduce the ability to display a list of Optional Services (Merchandising) associated to either a Priced or Shopped Itinerary.

Note: The ability to sell Optional Services will be released in a later phase and a separate Product Advisory
Read more
26.08.2010
Worldspan - Increase number of taxes to 20
Increase the number of taxes permitted in Pricing and Shopping from 16 to 20. With this enhancement the Pricing and shopping maximum of 20 taxes now matches the maximum number of taxes supported by Ticketing.
Read more
23.08.2010
Galileo - Agency Private Fares - Enhancement Release - August 2010

This release provides five enhancements to the Agency Private Fares (APF) product. All changes are APF product-related only and include new GUI screens and some GUI screen changes.


Read more
18.08.2010
Galileo - Removal of Air Southwest (SZ) UK Screen Scrape Content
All scheduled flights previously distributed under Air Southwest (SZ) are now distributed under the Eastern Airways (T3) code.
Eastern Airways (T3) content is available as a Galileo™, Apollo™ and Worldspan™ participant effective immediately; therefore, bookings should now be made on the host systems and not via screen scrape content.
Read more
06.08.2010
Travelport Operations Notice - Suspension of Mexicana
This is to notify you that Mexicana (MX) has filed bankruptcy, but will continue to operate flights. Effective immediately ticketing is temporarily being suspended by ARC and BSP on all GDS’s

Click here for a communication from Mexicana with detailed information on this notice and ticketing information.
05.08.2010
Worldspan - Revised load date: Increase Rate Changes at time of Sell in Worldspan™
Hotel Suppliers have the ability to return up to six rate changes at time of sell. This enhancement will allow the Hotel Suppliers to return up to 11 rate changes at time of sell. This feature of the Worldspan Hotel Select system is dependent on participating Hotel Suppliers supporting this functionality.

Please note, number of rate changes can vary by Supplier, property, and rate being booked.

Read more
05.08.2010
Reminder: Don't forget to tell us what you think! Helpdesk Customer Survey 2010
At Travelport we pride ourselves on offering outstanding service and support to our agency partners worldwide and are constantly looking for ways to enhance our overall service proposition to our valued customers.

We would therefore like to inform you of our first bi-annual Helpdesk Customer Satisfaction Survey for 2010 which will commence with effect from 28th June and will run for a 4-week period until 23 July 2010. We would like to invite you to participate in these surveys to give us your feedback on our customer service and support levels to help us identify areas where you would like to see specific changes.
Read more
04.08.2010
Worldspan - Revised load date: Decimal to Non-Decimal Exchanges (and Vice Versa)
Even and uneven exchanges for decimal to non-decimal currencies, also nondecimal to decimal currencies, will be allowed for manual exchanges in Rate Desk Pricing (RDP)
Read more
04.08.2010
Travelport and Continental Airlines Extend Global Distribution Agreement
Access to the right airline content is a crucial part of meeting the needs of your customers. That’s why it’s our priority to give you world-class content right at your fingertips. We’re pleased to announce that Travelport and Continental Airlines have extended our current full content agreement through the end of 2013.
Read more
30.07.2010
Travelport Training Services – schedule for the 2nd half 2010 classroom courses available now!

Advanced Learning Opportunities for Today’s Travel Agents!

Travelport offers travel agents, on both the Galileo and Worldspan systems, comprehensive and flexible training options available in the form of self-paced learning, virtual classroom, classroom-based training and recorded demonstrations.

Click here to learn more about these training opportunities and to find an overview of all our classroom courses for the 2nd half of 2010.
29.07.2010
Galileo - Revised load date: Enhance FS with New Cabin Modifier in Galileo™
To enhance Galileo Optimal Shopping (for Apollo users) and Galileo Focalpoint Shopping (for Galileo users) on both booked and un-booked itineraries for Terminal Emulation requests, a new cabin modifier is being introduced. With the new cabin modifier, fares in a lower class will now be considered when the requested cabin class is not ‘offered’ on one or more
segments and return lower fare(s) as allowed by the fare.
Read more
28.07.2010
Galileo - Air Segment Mileage Data in MIR for Galileo
Air segment mileage data will now be populated in the Galileo MIR in section A04 - Airline Data, MIR Label A04MIL - Nautical Miles. 
Read more
27.07.2010
Galileo & Worldspan - Revised load date: Category 8 Stopovers – Data Application
Category 8 - Stopovers defines the conditions when a stopover(s) is permitted or required within the fare component or pricing unit and the applicable charges, carriers, and locations associated with those stopovers.
Travelport is implementing the changes to Category 8 (Stopovers) processing which has been defined and approved by the industry.
Read more
26.07.2010
Galileo & Worldspan - Reminder: Hahn Air (HR) plating carrier advisory
When selecting Hahn Air (HR) as a plating carrier, it is mandatory that the fare rule which is being applied allows the selected plating carrier (HR) for ticketing. The carrier’s fare rules must be observed at all times. In not doing so, the carrier whose fare and rule were used will issue an ADM to Hahn Air on whose plate the ticket was issued, violating the fare rule. Subsequently HR will issue an ADM to the agent. To refrain this to happen, the agent must observe the carrier’s fare rules at all times when deciding what plate to use for ticketing.
26.07.2010
Galileo - Revise load date: Itinerary Checks at Ticketing for Airline Supported Functionality
This E-Ticketing enhancement will introduce to the Apollo and Galileo systems new itinerary checks at ticketing for supported and non -supported/restricted ticketing functions of the validating airline.
Read more
22.07.2010
Galileo - Revised load date: LCCP (Low Cost Carrier Participation) Jet2.com (LS) – Hold Bags
This enhancement will provide users of the Galileo LCCP (Low Cost Carrier Participation) product with the ability to select the number of Hold Bags desired when quoting and booking Jet2.com (LS) flights.

In addition, APIS (Advanced Passenger Information Support) will now be available for Jet2.com (LS) as announced in Ask Travelport Product Advisory PA 966 (Version 01) APIS Support for Low Cost Carrier Participation (LCCP).
Read more
22.07.2010
Galileo - Removal of TUIfly Content from Galileo Custom Fares™
All scheduled flights previously distributed under HF (HapagLloyd) and X3 (HapagLloyd Express/TUIfly) codes are now distributed under the Air Berlin (AB) code.

Air Berlin content is available as a Galileo, Apollo and Worldspan participant thus bookings should be made on the cores and not via screen scrape content. As such access to TUIfly screen scrape content is no longer required and is being removed from Custom Fares.
Read more
21.07.2010
Galileo & Worldspan - Revised load date: Category 15 Sales Restrictions - specify validating carrier
The ATPCO enhancement for Category 15 (CAT 15) Sales Restrictions allows carriers to distinguish Sales Restrictions as well as Ticketing Restrictions. Complete details can be found in ATPCO DSN 81-09 and bulletin 10-057.
Read more
21.07.2010
Galileo - Commission Conflicts in Category 35 Negotiated Fares – Data Application Change
Category 35 – Negotiated Fares Category allows for the creation, distribution and implementation of negotiated fares.

The Negotiated Fares Ticketing and Reporting Data Application was revised by the industry to not allow pricing / ticketing when a pricing solution contains a combination of fares with different commission values.
Read more
13.07.2010
Galileo - Agency Private Fares: Enhancement Release
This implementation provides six enhancements to the Agency Private Fares (APF) product!
Read more
08.07.2010
Galileo - System Maintenance Notice: Agency Private Fares
Travelport operations will be loading a new version of Agency Private Fares application. The schedule for this activity is
Saturday, July 10, 2010 at 1500-1800GMT.

Read more
08.07.2010
Resolved: Worldspan Outage
The Travelport Technical Group has confirmed that all processors have been restored and users have full access to the Worldspan System.

Travelport would like to apologise for any inconvenience caused to our Customers during this impact.
Read more
05.07.2010
Galileo & Worldspan - Revised load date: Travelport ViewTrip™ Restoration of Baggage Allowance data
Addition of a Link (URL) that will be available in ViewTrip enabling the traveller to be taken directly to the airline’s baggage information page for exact details regarding baggage allowance. There are no changes required for Agency users.
Read more
05.07.2010
Galileo & Worldspan - Revised load date: Travelport ViewTrip™ addition of extra lines to Hotel Rate Description
Travelport recently completed a hotel enhancement on Worldspan™ (1P) and Galileo™ (1G) to capture up to 3 lines of the hotel rate description in the hotel segment. With this enhancement ViewTrip™ will be able to display this additional rate description information in the itinerary.
Read more
05.07.2010
Galileo & Worldspan - Revised load date: Travelport ViewTrip™ addition of Royal Jordanian (RJ) and LAN (LA) Airlines as Online Check-In participants
Inclusion of Royal Jordanian (RJ) and LAN (LA) Airlines as new Travelport ViewTrip™ Online Check-In participants.
Read more
01.07.2010
Galileo - Travelport ViewTrip™ for Galileo™ Users Ability to add Travel Agency priority remarks to top of Itinerary
Enable itinerary freeform remarks to display at the top of ViewTrip™. This enhancement allows the Travel Agent to enter important customer information at the top of ViewTrip so the customer does not need to search through all remarks for important information.
Read more
30.06.2010
Viewtrip - Resolved: slow Responses and Booking Retrieval Failure
This is to advise the response time to access passenger itineraries on Viewtrip have now been restored to normal service levels.
Read more
25.06.2010
Galileo – RESOLVED: Belgium Helpdesk Phone outage
Please be advised that the issue with the Galileo helpdesk number for Belgium is solved.

We apologize for any inconvenience this may have caused.
Read more
24.06.2010
Galileo - RESOLVED Viewtrip - Slow Response and Booking Retrieval Failures
All Data Center monitoring was showing normalized response times. At this time it is not yet understood exactly what resolved the issue, but a combination of falling back recently loaded code followed by a reboot of all TRW servers seems to have helped return response times back to normal levels.
Read more
21.06.2010
Galileo - System Maintenance Notice: GPDS Production Load
In order to further enhance support capabilities a maintenance activity is being scheduled on the GPDS Rail (Galileo Print Distribution System).

The schedule for this activity is: Tuesday, June 22, 2010 at 0000-0200GMT.

Read more
18.06.2010
Galileo & Worldspan - RESOLVED: Brussles Airlines (SN) OAG Filing Issue
The issue was resolved after corrective action was taken by SN /OAG to upload the omitted flights.. All LH / BD flights are now displaying on the SN system.
Read more
16.06.2010
Galileo & Worldspan: 'Response!' The monthly newsletter from Travelport Benelux
'Response!' The monthly newsletter from Travelport Benelux especially published for travel agents working with Galileo or Worldspan. Response! provides answers to the most frequently asked questions, updates you on the latest support and product news, provides schedules of upcoming training and offers you product enhancements and advisories, useful Tips & Hints to improve your knowledge and productivity and much more!   You can subscribe to this newsletter by clicking on 'My Account' and select 'Response!'. You can always unsubscribe if you decide that Response! is not meant for you.

Please click here for the latest version of Response! (May 2010).
15.06.2010
Galileo - Revised load date: MIR for non-Participant Carrier in Galileo™
Allow Galileo and Apollo systems to pass non-participant flight details in the MIR.
Read more
15.06.2010
Galileo - Enhance FS Shopping with AB ‘As Booked’ Modifier
Galileo Focalpoint Shopping (Galileo system) and Galileo Optimal Shopping (Apollo system) for booked itinerary shopping are being enhanced to return the lowest cabin fare based upon the cabin each for which segment is booked. A new modifier is being introduced for shopping to allow an ‘as booked’ modifier to be used with booked itinerary shopping.
Read more
10.06.2010
Galileo - Impact Advisory: LH Exchange E-Ticket Error - May 27-28 - Action Required!
Between 27th and 28th May Galileo Subscribers reported that they were receiving error "EDIFACT SYNTAX ERROR FROM OA" when issuing exchange Electronic Tickets for Lufthansa.

Investigation by Travelport and Lufthansa Technical Groups identified the cause was the result of a software load on 27th May by Amadeus. The load was fallen back on 28th May to resolve the issue.

Customer Impact

Although Lufthansa continued to issue Electronic Tickets when the error was returned it caused the exchange documents on the Galileo system to appear as VOID, resulting in being reported as VOID on the Agency Payment Report (BSP/ARC).
Read more
03.06.2010
Travelport - Upcoming Training!

Travelport’s vision of training is all about creating an environment of continuous learning. To that end, we provide a variety of training programmes and tools that appeal to all types and levels of learners.

We can now offer you virtual training courses! The courses have been designed to make it as easy as possible for you to fit them into y our working day. They are run by dedicated trainers via a Virtual Classroom’meaning you do not need to leave your office to attend!


Read more
02.06.2010
Galileo - RESCHEDULED: System maintenance to Cars and Hotels
Please note this activity originally planned for Jun 6 has now been rescheduled for July 18, 2010.

Travelport will be scheduling a planned maintenance activity on a portion of the MVS (Multiple Virtual Systems) complex called (Sub Area 15-SA15) which is where Roommaster, Carmaster, and the ORBIT Problem/Change Management Systems reside.

When: 0300GMT – 0355GMT (Sunday July 18).
Read more
02.06.2010
Galileo - Electronic Ticketing Enhancements Itinerary Checks at Ticketing for Airline Supported Functionality
This E-Ticketing enhancement will introduce to the Galileo system new itinerary checks at ticketing for supported and non -supported/restricted ticketing functions of the validating airline.
Read more
01.06.2010
Revised load date: Galileo - Car UpSell in Galileo™
In Galileo Focalpoint, when a qualifying car type is sold, an UpSell will automatically be offered and the rate difference calculated and displayed on the screen. The agent will have the option to accept the UpSell or sell the car originally selected.
Read more
27.05.2010
Worldspan - Rate Runner™ Product Retirement
On 1st June 2010, Worldspan Rate Runner will be retired. This means it will no longer be available from the Worldspan Go!™ Desktop.
Read more
26.05.2010
Galileo - Advance Passenger Information Support (APIS) for Low Cost Carrier Participation (LCCP)
LCCP (Low Cost Carrier Participation) supports APIS (Advance Passenger Information Support) for easyJet (U2) effective 26 May 2010.

In accordance with Security and Immigration procedures passengers travelling between certain countries are required to provide personal details prior to boarding the flight known as APIS data. This enhancement will allow the agent to add the appropriate data at the time of booking.

Note: This functionality, along with some additional enhancements will be available for Jet2.com (LS) effective 15Jun2010. Details will follow in a separate advisory. APIS for bmibaby (WW) will be available at a future date.
Read more
25.05.2010
Galileo - TINS Security in Galileo™
Manage agent’s ability to perform TINS updates using HMIN and/or HMTN entries by adding a security setting in the agent sign on Security Profile.
Read more
20.05.2010
Galileo - Enhancement: Tour Code Conflict Resolution
Galileo 360 Fares will be enhanced to adopt ATPCO data applications when a conflict occurs between tour codes on multiple fare components within a pricing solution.
Read more
19.05.2010
Galileo - Category 17 Ignore Higher Intermediate Point (HIP)
Galileo 360 Fares™ will be enhanced to automatically process a portion of Category 17 (HIP - Higher Intermediate Point) data (bytes 8-19). When the carrier files “HIP does not apply to connections and/or stopovers at a specified location(s)” through automated data in Category 17, Galileo 360 Fares will validate that data and ignore any HIP that might occur at the specified
location(s).

This processing is currently available in Worldspan FareSource™ and e-Pricing™.
Read more
18.05.2010
Galileo - Revised load date and additional error response: Auto Refund Enhancements
Provide modifications in the Auto Refund process to enhance Commission, Remarks and A/L Authority Code (Waiver Code) capabilities.
Read more
18.05.2010
Worldspan - reminder: Worldspan Go!™ Res Security Update
After three failed attempts to sine into Worldspan Go!™ Res, the user will be locked out of Res.
Read more
18.05.2010
Galileo - Activation of Travelport e-Pricing™ on May 18th from 19:00 GMT
This enhancement combines the flight selection process of the Travelport e-Pricing system with the pricing capabilities of Travelport 360 Fares™. This advisory impacts Galileo Shopping products only. Activation date and time will be communicated directly to customers by e-mail. If you did not receive an e-mail, you might want to contact your local Travelport representative to check if your PCC has been activated.

No changes are applicable for Worldspan customers at this time.
Read more
12.05.2010
Travelport Benelux offices closed this Friday, May 14th
Please be aware that our offices in the Netherlands and Belgium will be closed on Friday, May 14th. Our Helpdesk will be available during normal opening hours.
09.05.2010
Galileo: Revised load date - Auto Populate Refund Fields in Galileo
Galileo TRNE transactions with no available TINS data will auto populate refund screens with tax and credit card information, net fare amount and other data directly from the electronic ticket record. The number of editable fields will
be increased.
Read more
06.05.2010
Galileo: Interactive Frequent Flyer Verification Change
Change processing to apply the LH restrictions only when an LH flight is present in the Booking File.
Read more
05.05.2010
Galileo & Worldspan: Reminder - ATPCO Hourly International Fare Transmissions
Reminder – effective May 2, 2010 beginning at 08:00 EDT, ATPCO will begin to transmit International fare transmissions every hour on the hour.
Read more
04.05.2010
Travelport Netherlands office will be closed tomorrow - Wednesday May 5th (Liberation Day)

Please be aware that our office in the Netherlands will be closed on Liberation Day, Wednesday May 5th.

For urgent issues please contact your account manager through mobile phone. Our Helpdesk will be available during normal opening hours.

04.05.2010
Galileo - Electronic Ticketing Enhancements Display/Print of Endorsement/Restrictions
Galileo Electronic Ticketing enhancement to maximize the exchange of Endorsement/Restrictions Box information with supporting Airlines and to maximize the display/print of Endorsement/Restrictions Box information with those Airlines.
Read more
03.05.2010
GALILEO & Worldspan: Upcoming Training!
The following training dates are still available:
 
Dates Duration Training Location Language
         
10 May 3 days Galileo Desktop using Focalpoint Brussel Dutch
17 May 3 days Galileo Desktop using Focalpoint Brussel French
18 May 1 day Galileo Focalpoint Fares Hoofddorp Dutch
19 May 1 day Galileo Focalpoint Ticketing Hoofddorp Dutch
20 May 1 day Galileo Focalpoint Ticketing Adv. Hoofddorp Dutch
25 May 3 days Galileo Desktop using Focalpoint Hoofddorp Dutch

To subscribe for a training is easy! Just follow the link and you will find an overview of the available training dates for each training. 

Did you hear about our virtual training courses?
Read more
28.04.2010
Galileo - System Maintenance Notice: GPDS Production Load
In order to further enhance support capabilities a maintenance activity is being scheduled on the GPDS Rail (Galileo Print Distribution System). The schedule for this activity is: Friday, April 30, 2010 at 0000-0200GMT.

Read more
22.04.2010
Galileo - Win H&M Vouchers & Flights
21.04.2010
Galileo - Resolved: Impact Advisory Past Date Booking Files
The issue has been resolved and the Past Date Booking File databse is now available.
Read more
20.04.2010
Worldspan - Load Date Deferred: Pakistan Airlines (PK) Distribution to Agencies in Specific Countries
PK will allow agencies in only specific countries to see and sell their airline space.
Read more
20.04.2010
Galileo - Electronic Ticketing Enhancements Display/Print of Endorsement/Restrictions
Galileo Electronic Ticketing enhancement to maximize the exchange of Endorsement/Restrictions Box information with supporting Airlines and to maximize the display/print of Endorsement/Restrictions Box information with those Airlines.
Read more
18.04.2010
Galileo - System Maintenance Notice (Cars and Hotels)
Travelport will be scheduling a planned maintenance activity on a portion of the MVS (Multiple Virtual Systems) complex which is where the Roommaster and Carmaster Systems reside.

On Sunday, April 25, 2010 the MVS sub area will be unavailable for a period 3½ hours beginning at 0300GMT while TTO performs a critical processor upgrade and a cycle of the system.
Read more
15.04.2010
Galileo and Worldspan - System Maintenance Notice
Travelport is planning a maintenance activity to increase bandwidth capacity on primary GDS network backbone routers.

The scheduled for this activity will be Sunday, April 18 between 0401-0700GMT.

Read more
14.04.2010
Welcome to our new Customer Portal!
Welcome to the Travelport Customer Portal especially developed for travel agents working with Galileo or Worldspan. Here you will be able to find relevant information whether you are looking for contact details, product specials, latest news, support procedures or detailed support information. This Customer Portal provides answers to the most frequently asked questions, updates you on the latest support and product news, provides schedules of upcoming training and offers you product enhancements and advisories, useful Tips & Hints to improve your knowledge and productivity and much more!
14.04.2010
Worldspan - RESOLVED: JL (Japan Airlines) & TK (Turkish Airlines) Eticketing Links outage
This is to advise Turkish Airlines electronic ticketing link has now been restored. A correction to initial advisory the Japan Airlines electronic was not impacted as they were connected to another processor which was unaffected.

We apologize for any inconvenience this may have caused.
Read more
14.04.2010
Galileo and Worldspan - Removal of link to Accuweather from Travel Tools tab
Due to limited usage, the weather link in ViewTrip will be removed.

Please click here for more details and load date (PA 944).
08.04.2010
Galileo - Higher Fare Entitlement
International Higher Fare Entitlement (HFE) refers to a pricing option offered for a mixed class fare component. This pricing option allows the customer to pay for a through fare in the higher class of service when a portion of travel is a lower class of service or cabin.
Read more
07.04.2010
Galileo - Revised load date: Category 17 Enhancement – Higher Intermediate Point in Galileo
Revised load date and changes to the FIC error message. Galileo 360 Fares™ will be enhanced to automatically process a portion of Category 17 data (HIP/Mileage Exceptions). When the carrier files “travel via a higher intermediate point is not permitted” through automated data in category 17, Galileo 360 Fares will validate that data and stop that specific fare from quoting as a through fare if a HIP fare is found for that fare component. This processing is currently available in FareSource™ and ePricing™.
Read more
07.04.2010
Galileo - Revised load date: New Ticket Notice to Print on the Itinerary / Receipt
The ticket notice that prints on the Itinerary/Receipt(s) for an electronic ticket has been changed. The new wording for the ET ticket notice will now print on the Itinerary/Receipt.
Read more
30.03.2010
Galileo: Change in load date - Interactive Frequent Flyer Verification in Galileo
This product allows airlines to interactively verify the frequent flyer name and number entered by the Galileo agency matches the name and number in their Frequent Flyer database before it is entered into the Galileo Booking File (BF).

The first participant in this product will be Lufthansa Airlines (LH).
Read more
23.03.2010
Galileo - Travelport ViewTrip™ Galileo™ - Electronic Expense Receipt
Redesign of ViewTrip Electronic Expense Receipt. Allow the information on an exchange ticket to clearly display on a ViewTrip Expense Receipt and addition of new Service Fee modifier for agencies.
Read more
23.03.2010
Galileo & Worldspan - Travelport ViewTrip™ Removal of Baggage Allowance data
Removal of data relating to amount of baggage customers can take onto aircraft, to be replaced with a message for the traveler to contact their travel provider for exact details regarding baggage allowance.
Read more
22.03.2010
Worldspan - OSI (Other Service Information) Stored in History for Worldspan™
Move OSI Information to history when added, modified, or deleted!
Read more
18.03.2010
Galileo - XML MIR/RAM Specification Document
A new version of the XML MIR/RAM Specs is available on ASK Travelport at answer 23092.
15.03.2010
Travelport - Security Alert
We have recently become aware of apparent attempts to defraud certain travel agencies. There are reports that several travel agencies in North America and Europe have received phone calls from individuals representing themselves as either GDS or travel supplier representatives and asking for information about:
  • Recent bookings made
  • Credit cards used in transactions
  • System login user IDs, travel agency identifiers, and passwords
  • Other secure information that is known only by the agency
We want to make you aware of these incidents so that you can take appropriate precautions. Such precautions include advising your agents about the recommended means of dealing with a caller requesting confidential or private information.
Read more
05.03.2010
Galileo / Worldspan: NEW! Did you receive 'Response!' last week?
Response! A new monthly newsletter from Travelport Benelux especially published for travel agents working with Galileo or Worldspan. Response! provides answers to the most frequently asked questions, updates you on the latest support and product news, provides schedules of upcoming training and offers you product enhancements and advisories, useful Tips & Hints to improve your knowledge and productivity and much more!
Read more
04.03.2010
Galileo - Non-Standard Meal Codes for El Al (LY)
This will allow allow agencies to send special meal requests to LY using 9 non-standard SSRs.
Read more
03.03.2010
Galileo / Worldspan - Vendor System Maintenance Notice: Caribbean Airlines (BW)
On Saturday, 06 March, Caribbean Airlines (BW) will be changing host systems. As a result of their migration to the SITA system, there will be an expected delay in PNR confirmations between approximately Friday, March 5 2345ET/0445GMT and Saturday, March 6 0800ET/1300GMT.
Read more
01.03.2010
Galileo: Non-Standard Meal Codes for El Al (LY)
This will allow allow agencies to send special meal requests to LY using 9 non-standard SSRs.
Read more
26.02.2010
Galileo / Worldspan: Product Advisories – New notification process
The Product Advisory notification process is changing. In an effort to streamline these communications, we are moving to a new weekly advisory process.
Commencing the 1st March 2010, we will no longer send a separate e-mail whenever a Product Advisory is published. Instead, on the Monday of each week, we will send a single e-mail providing summaries and links to all advisories for the previous 7 days.  
Read more
25.02.2010
Galileo: Low Cost Carrier Participation (LCCP) – Enhanced Fare Display
Fare display screens have been modified to provide greater clarity.
Read more
23.02.2010
Worldspan: Partial Cancel/Rebook of Marriage on American Airlines (AA)
Instead of making two entries, agencies can once again do a partial cancel/rebook of a marriage on AA using an existing single cancel/rebook entry.
Read more
22.02.2010
Galileo: Non Reportable E-Ticket Refund Data to BSP in Galileo
Provide Galileo subscribers worldwide with a new automated refund option for electronic tickets that restricts reporting of specified refund transactions to BSP.
Read more
19.02.2010
GALILEO/WORLDSPAN - RESOLVED: KPN Internet outage - No SSL connectivity possible on Go or Galileo Desktop
The KPN Internet issue has been resolved. You should now be able again to connect Galileo Desktop and Worldspan Go!.
Please contact KPN for more information about this outage.
Read more
17.02.2010
Worldspan: Hotel Segments Enhancement
Worldspan hotel segments are being enhanced to capture and store additional rate description text in the sold hotel segment. Hotel Suppliers return up to three lines of rate description text in Source Availability and rules. Currently, when the travel agent sells from availability or rules, the first line of rate description text is captured and stored in the booked hotel segment. With this enhancement, the system will capture up to three lines of rate description text in the booked hotel segment for printing on the itinerary / invoice.
Read more
16.02.2010
Worldspan: Cancel SSRs When Flight is Cancelled in Worldspan
When a Worldspan agency cancels or changes a flight segment, the associated SSRs will be deleted from the PNR and the SSRs will be re-accommodated, when possible.
Read more
10.02.2010
Galileo: Mileage Indicator in Linear in Galileo
Galileo 360 Fares™ will be enhanced to remove the "M" mileage indicator in front of the fare amount for mileage fares when the fare component consists of a single flight as per IATA Resolution 0722 and the IATA ticketing handbook.

This processing is currently available in FareSource™ and ePricing™.
Read more
03.02.2010
GALILEO - HOTEL SEGMENTS ENHANCEMENT ( Version 4)
Overview
From 4th of February Hotel Suppliers have the ability to return up to three lines of rate description text in Inside Availability for Galileo. Currently, the Galileo core system does not capture and store the lines of the rate description.

This enhancement will capture up to three lines of rate description text when the customer sells from availability or rules. The additional rate description information can be obtained with the *I command or by tabbing to the ADDITIONAL ITINERARY DATA EXISTS …*I prompt. The *I prompt is the input to display extended BAS items pertaining to the booking. The rate descriptions will be stored in the extended BAS.

In a future release, the rate description will print on the itinerary / invoice.
Read more
29.01.2010
Worldspan: Send Multiple Record Locators at Ticketing Time in Worldspan
Worldspan will implement changes to Electronic Ticketing issuing processes to benefit subscribers by reducing E-Ticket failure responses. This will provide subscribers the ability to better manage airline requirements for record locators to allow open segments to be issued on e-tickets.
Read more
28.01.2010
WORLDSPAN - TRAVELPORT VIEWTRIP EXPENSE RECEIPT PH.II - ADDITION OF EXCHANGE INFORMATION ( Version 2)
Overview
From today the ViewTrip Electronic Expense Receipt has been enhanced to display additional information. This enhancement contains the following changes:
• amounts for even, add collect and uneven exchanges will now display in the expense receipt
• penalty fees are now included in the expense receipt
• the layout has been enhanced to indicate which information is the original ticket information and which is the new ticket information
• voided e-tickets/MCOs will now be excluded from the receipt
• active tour TVLs will now display in the Trip information section below the expense receipt
Read more
21.01.2010
GALILEO/WORLDSPAN - MISCELLANEOUS FARE TAG (Version 1)
Overview With immediate effect Category 23 contains Miscellaneous Fare Provisions. It is used to specify whether a fare is:

• Required, permitted or may not be used for add-on constructed fares
• Required, permitted or may not be used for prorating local or interline fares
• Required or may not be used to calculate the differential between two fare classes
• Proportional Fares

ATPCO and SITA are changing the definition of the values used to specify how a fare can be used in differential processing. Additionally, the proportional fare value will now be used to indicate if a fare is an extension fare and therefore cannot be used on its own to price a fare component.
Read more
05.01.2010
Galileo - Resolved: Review Booking File Data Queues
This issue was corrected on 6th Jan with the successful completion of utilities, which moved bookings to the ticket arrangement and review booking data files, in preparation for queue placement on the 7Jan. Validation has taken place today, 7th Jan, and it has been confirmed that bookings are falling on queue as requested for today's date. 

We apologize for any inconvenience this may have caused.  
Read more
22.12.2009
WORLDSPAN-22DEC2009-Hotel American Automobile Association (AAA) Diamond Property Ratings in Worldspan
The AAA Diamond Rating will be stored in the property hotel detail display. This will allow customers to search for properties based on the AAA Diamond Rating. The AAA Diamond Ratings will be available in the Hotel Booking Tool. Hotel Interactive Map is being considered as a future enhancement. The AAA Diamond Ratings will primarily be available for properties located in the North America market.
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22.12.2009
GALILEO - From 25JAN2010 -TMUnFEX Name Modifier in Galileo
From 25JAN 2009 Galileo will allow an optional NAME. modifier in TMUnFEX entries.
Read more
11.12.2009
GALILEO - MULTI - AIRPORT PROCESSING ( Version 1)
IATA defines Metropolitan Areas (also known as Multi-Airport Cities) where multiple airports exist in the same city. Airports within each of these Metropolitan Areas are considered to be associated to that city.   In addition, airlines may chose to exclude one or more of the associated airports from the Metropolitan Area for the purpose of fare selection and pricing. Excluded airports are considered to be unique cities, and no longer part of the metropolitan area for that airline. Fares filed to/from the Metropolitan Area are not applicable for travel to/from excluded cities.
Galileo 360 Fares is being enhanced to respect carrier exclusions for fare display and fare quote/shopping.  
Read more
10.12.2009
GALILEO-HIP/CTM FARE TYPE HIERARCHY ( Version 1)
This enhancement will impact the following fare construction minimums:
• HIPs (Higher Intermediate Point Check)
• CTMs (Circle Trip Minimum Check)
Galileo 360 Fares will be enhanced to process a new internal fare type hierarchy table for selecting HIP and CTM candidates based on the fare type filed on the fare. This processing defines the order of how to select HIP and CTM candidates based on fare types used for both Normal and Special fares. This new hierarchy process is also able to accommodate carrier exceptions when necessary. This internal table will allow for timely updates when there are changes to industry standards and carrier exception requirements.
Read more
10.12.2009
GALILEO - YY SUPPRESSION FOR MINIMUM CHECKS (Version 1 )
When performing Fare Construction Minimum Checks:

• Higher Intermediate Points - HIPs,
• Circle Trip Minimums - CTMs, and
• Backhaul Checks - BHCs

With this new enhancement, Galileo 360 Fares will not use IATA (YY) fares if the controlling carrier to be used for the minimum check has advised Travelport to suppress IATA (YY) fares.
Read more
09.12.2009
GALILEO Low Cost Carrier Participation (LCCP) New Carrier – bmibaby
New LCCP carrier available to shop, price and book – bmibaby   bmibaby is now available at Low Cost Carrier Participation (LCCP) Level. Agents will be able to book available content from this new addition to LCCP. Existing entries can be used to shop, price and book.
Read more
09.12.2009
GALILEO Validating Carrier Logic in Apollo® and Galileo®
Galileo 360 Fares will apply Validating Carrier Logic to fare quote when no Plating Carrier is identified. The same Validating Carrier Logic is currently in place for Worldspan customers.
Read more
03.12.2009
WORLDSPAN - NEW TICKET NOTICE TO PRINT ON THE ITINERARY RECEIPT (v1)
With immediate effect the IATA ticketing resolution 722g contains a new ticket notice to be printed on all electronic ticket itinerary receipt documents.
The current ticket notice that prints on the electronic ticket itinerary receipt document will be replaced with the printing of the new ticket notice.
The new ticket notice will print only in English on the electronic ticket itinerary receipt document.
The new ticket notice will always print prior to the printing of the air itinerary data on the electronic ticket itinerary receipt document.
Read more
01.12.2009
GALILEO / WORLDSPAN -1DEC09 ATPCO 08:00 INTERNATIONAL FARES TRANSMISSION (VERSION 1)
Implement ATPCO’s International 08:00 (Eastern Time) Monday-Friday transmission of fares data across all Travelport fares platforms and systems.
Read more
01.12.2009
Galileo / Worldspan: ATPCO 08:00 International Fares Transmission
Travelport GDS, including all cores (Apollo (1V), Galileo (1G), and Worldspan (1P)) will begin receiving the ATPCO 08:00 Eastern Time (Monday – Friday) International Fares Transmission effective 01-DEC-09.
Read more
30.11.2009
GALILEO- FROM 30 NOV- INHIBIT FILING MULTIPLE PRIVATE FARES IN GALILEO (VERSION 1)
If multiple public fares are filed in a booking for the same name segment combination, an error message indicating that there are duplicate filed fares is returned when the booking is end transacted. If the fares are private there is no error message, the booking is end transacted and all the filed fares remain in the booking file. If the duplicate private filed fares are not canceled prior to ticketing, all filed fares are ticketed resulting in the need to void the duplicate tickets. This enhancement makes the process for private fares the same as for public fares.
Read more
26.11.2009
GALILEO -from 26NOV09- LOW COST CARRIER PARTICIPATION (LCCP) NEW CARRIER – WIND JET (Version 2)
The sixth carrier is now available at Low Cost Carrier Participation (LCCP) Level – Windjet. Agents will be able to book available content from this new addition to LCCP. Existing entries can be used to shop price and book.
Mandatory data is required in order to complete a Windjet booking, this is detailed in the examples further in this advisory.
Windjet flies primarily from Sicily and mainland Italy to many destinations around Europe. 
Read more
25.11.2009
GALILEO-from 25 NOV09 - ELECTRONIC TICKET REVALIDATION ENHANCEMENT IN GALILEO (Version 01)
Currently when PNRs are migrated from another GDS to Galileo, agents are unable to perform Revalidation. In such cases agents are required to contact the airlines for a reissue. However, there are costs associated with this type of Reissue.

To reduce cost Galileo will modify internal processing to allow agents to revalidate tickets issued for PNRs originally created by another GDS
Read more
25.11.2009
GALILEO-FROM 25NOV09- ENHANCE FARE DISPLAY FOR PRIVATE FARES GALILEO (Version 1)
Currently agents are able to request a fare display for private fares by use of modifiers. The fares returned not only include those requested based on the input, but additional fares as well.
Due to the increased number of private fares, it has become necessary to introduce new fare display modifiers which will reduce the number of fares returned and target the fares the customer is looking for. This enhanced functionality is currently supported in Galileo 360 Fares pricing and shopping products and will now apply to fare display in Galileo for Terminal Emulation and SD/XML.
This new modifier will not be available in the Viewpoint application. All other existing functions in Viewpoint will continue to be maintained.
Read more
23.11.2009
WORLDSPAN-23NOV09- Send Multiple Record Locators at Ticketing Time in Worldspan® (Version 1)
Worldspan will implement changes to Electronic Ticketing issuing processes to benefit subscribers by reducing E-Ticket failure responses. These changes will be transparent to the user and will apply to many cases where the following error is given today:
RECORD LOCATOR REQUIRED WITH ELECTRONIC TICKET ON – XX
With these changes, scenarios as detailed in the  Product Advisory will be successful, providing other E-ticket criteria are also met such as Interline Agreements, Segment Eligibility, etc.
Read more
20.11.2009
WORLDSPAN -20NOV-Travelport ViewTrip™ for Worldspan® – Expense Receipt redesign & ability to include additional segments into the invoice total (Version 1)
The ViewTrip Expense Receipt has been enhanced to include invoice information for Passive Air segments and TVL segments and invoices from other MCOs issued with the PNR. In addition the Expense Receipt layout has been redesigned and breakdown of costs will be easier to view.

Additional segment information will appear in the ‘Trip Information’ section underneath the invoice information.
Read more
20.11.2009
GALILEO - FROM 20NOV- Remove Check Digit for TINS Transactions in Galileo (Version 2)
This enhancement will allow Galileo TINS users to enter no check digit, an incorrect check digit or, a correct check digit. The system will validate each check digit, correct any incorrect check digit or insert a correct check digit where none exists. This enhancement will allow processing for such transaction types to continue without returning an error response.
Read more
18.11.2009
Galileo - RESOLVED: KLM  link unavailable
Carrier Specific Display (CSD) reactivated following confirmation from KLM that Amadeus has fixed their problem.
Read more
17.11.2009
GALILEO-TKPFEX NAME MATCH WITH ETR ( Version 1)
Galileo will provide a new optional NAME. modifier for TKPFEX entries, only.
Read more
17.11.2009
GALILEO-RETIREMENT OF THE GALILEO TMUnFEX TICKET EXCHANGE MODIFIER( Version 3)
As previously communicated, we will not be retiring this modifier.   Galileo will continue to allow both TMUnFEX and TKPFEX for exchange transactions. Additionally, Galileo will redisplay the ETR at TKP and perform a coupon status check when TMUnFEX is used.
Read more
17.11.2009
GALILEO - FROM 17NOV - Host E-mail for Expense Receipt in Galileo
Currently the Galileo (1G) system has the Host e-mail command (EM) available to send an e-mail via Galileo host that transmits a Viewtrip itinerary to the traveler. This enhancement allows to forward a Viewtrip expense receipt in HTML or PDF format via Galileo host email.
Read more
16.11.2009
Worldspan- Outage Knowledge center with IE8
Please be advised that you might be unable to submit incidents via the Knowledge Center (missing the “Submit” button on the appropriate page). We have tested and it seems that the issue is occurring for Internet Explorer v8 users only.   We are still looking into this issue. In the mean time, please forward your queries to worldspan.heldesk@worldspanhelp.com.
30.10.2009
GALILEO/WORLDSPAN – CARRIER TICKETING FEES FINNAIR AND BRUSSELS AIRILNES
Travel agents in the Netherlands have been informed by Finnair (AY) and Brussels Airlines (SN) recently, that both airlines will start implementing a credit card fee from the 1st of November 2009. Travelport confirms all preparations have been made to calculate and collect the credit card fees on tickets issued on/after 01NOV09 if applicable.
29.10.2009
Reminder, Secure Flight Enhancements
Travelport has advised you some time ago about the changes to the Secure Flight entries and responses.  
Read more
28.10.2009
GALILEO - REMOVE CHECK DIGIT FOR TINS TRANSACTIONS ( Version1)
With immediate effect the load has been postponed for PA 829 ( Version) 1. We will update the website as soon as a new upload date is available.  
28.10.2009
Add Ticket Designator at EZ without Re-Pricing in Worldspan®
New functionality was requested that will allow a ticket designator to be added at time of ticketing and that will not force the ticket to be re-priced when there is already a stored price in the fare shell.
The current custom pricing option will be used to allow the input of the ticket designator at time of ticketing.
A new option will be provided that will keep the ticket from being re-priced and must be used in combination with the custom pricing option in the EZ ticketing entry.
Read more
27.10.2009
GALILEO/WORLDSPAN - RESTRICT MASTERCARD PAYMENT TO CA CODE ONLY ( Version 2)
This modification will not allow the user to enter or override credit card form of payment with credit card codes: EC and IK (not IATA recognized), MC (Million Credit Service), MD (Diamond Credit) and XS (Access) – all must be processed using the code CA.
Read more
27.10.2009
WORLDSPAN - SCRIPTPRO UPDATE 4.8. FOR WORLDSPAN (Version 1)
With immediate effect Worldspan by Travelport Standard ScriptPro scripts are downloaded by the customer from Go!, by accessing Tools, Scripts, Get Standard ScriptPro scripts. This update includes changes to the Seat Requests (Z4Seats), PNR Pricing (Z4PRI), Form of Payment (Z4FOP), and TripMate (Z4TRPMTE) scripts. Also included in this release is a 3rd party script Book Limo to replace their GT3/Saturn Reservations (Car_Svcs) script on the Custom tab of the Script Index.
• Seat Requests enables the agents to book generic seats and review airline policies.
• PNR Pricing enables agents to price a PNR as booked, using Low Fare Finder and SecuRate Air.
• Form of Payment enables the user to input a FOP in the PNR.
• TripMate enables the user to create a PNR automatically or manually following a flow of the criteria (name, phone, FOP, hotel, etc)
• Exchange Plus enables the user to exchange a ticket using Rapid Reprice or a manual process.
• Update enables the user to verify if they have downloaded the most recent version of ScriptPro scripts.
Read more
26.10.2009
GALILEO-REMOVE CHECK DIGIT FOR TINS TRANSACTIONS(Version 1)
This enhancement will allow Galileo TINS users to enter no check digit, an incorrect check digit or, a correct check digit. The system will validate each check digit, correct any incorrect check digit or insert a correct check digit where none exists. This enhancement will allow processing for such transaction types to continue without returning an error response.
Read more
23.10.2009
GALILEO - ROUTE RESTRICTION ENHANCEMENT (Version 1)
With immediate effect specific routing restrictions filed within the ATP and SITA routing products are being enhanced for Galileo 360 Fares to validate non-ticketed points on the itinerary, so that via city restrictions can be validated without having to rebook separate flight segments.
Read more
22.10.2009
GALILEO/WORLDSPAN - SPECIAL FARE OPEN JAW ENHANCEMENT ( Version 2)
With immediate effect when special fares are priced it is desirable to enhance the systems to allow either a special fare open jaw pricing unit or two one way end-on-end pricing units combined end-on-end as long as one of these fares is a special one way fare. This enhancement will accommodate airlines that desire this pricing option and will also obtain the lowest possible fare for the customer.

The category 10 data must be filed to control permitted combinations per the airline’s intent. The airlines or other parties that file fares with ATPCO and SITA have the ability to allow or disallow this optional fare solution. Fares can be controlled using both open jaw restrictions and end-on-end restrictions to achieve their desired results.
Read more
22.10.2009
GALILEO - END ON END PROCESSING WITH INTERNATIONAL SURFACE SECTOR ( Version 1)
With immediate effect this new enhancement will allow the End on End combination of two domestic pricing units when separated by an international surface sector as long as the combination is not restricted in Category 10.
Read more
21.10.2009
GALILEO - LOW COST CARRIER PARTICIPATION - NEW FEES SCREEN ( Version 1)
With immediate effect Low cost carriers are introducing more and more fees as part of the booking process. E.g.
• Credit Card Fee
• Point of Sale Fee
• Seat Fee
• Change Fee
To streamline the display of fees in Galileo Focalpoint for those airlines participating at LCCP level, a new FEE screen has been implemented. This change will be available for bookings made on all existing carriers – easyJet, Norwegian, kulula air, Jet2.com and any future carriers.
Read more
21.10.2009
GALILEO - LOW COST CARRIER PARTICIPATION - NEW CARRIER JET2.COM ( Version 1)
The fourth carrier is now available at Low Cost Carrier Participation (LCCP) Level – Jet2.com. Agents will be able to book available content from this new addition to LCCP. Existing entries can be used to shop price and book.

Mandatory data is required in order to complete a Jet2.com booking, this is outlined below and detailed in the examples further in this advisory.
• Contact name
• Contact address
• Contact mobile and/or daytime phone number
• e-mail address
• Payment type used
• Passenger title
• Gender – This will be inferred based on the passenger title entered with the name field.

Jet2.com flies primarily from Northern UK and Northern Ireland to many destinations around Europe.
Read more
21.10.2009
GALILEO-RAIL SEAT MAPS AND SEAT ASSIGNMENTS ( Version 3)
Rail Coach Maps:
Rail Coach Maps detail the high level view of the coaches on a particular rail service and their appropriate classes of service. However, this map view does not show specific details on seats within a coach.
Rail Seat Maps:
Rail Seat Maps show the detail of a particular coach and provides information on the seats available and the characteristics associated to them.
Rail Seat Maps are significantly different from aircraft seat maps. There is a horizontal rather than vertical layout and there is also a distinction between a coach display and a seat map display. Galileo GDS users will have the ability to display Rail Seat Maps using functionality similar to the functionality currently in place for viewing seat maps for airline providers.
Read more
20.10.2009
GALILEO/WORLDSPAN - SPECIAL FARE OPEN JAW ENHANCEMENT
With immediate effect these new options for special fare open jaw pricing units will be returned for any pricing, or shopping entry on all platforms if the open jaw combination is valid.
Read more
20.10.2009
WORLDSPAN - TRAVELPORT VIEWTRIP - DISPLAY CAR SPECIAL EQUIPMENT
Overview
Car segments on a ViewTrip itinerary have been enhanced to display the details of any special equipment booked.
Read more
20.10.2009
GALILEO-IET CHECK FOR OPERATING CARRIER IN FARE QUOTE ( Version 2)
When issuing an electronic ticket, an interline agreement check is made by the Galileo system between the Validating Carrier and both the Marketing Carrier and Operating Carrier of a flight segment.
Plating Carrier Logic when utilized today in Fare Quote and Shopping currently verifies an IET agreement exists between the Validating Carrier and Marketing Carrier of a flight segment. This enhancement introduces in Plating Carrier Logic the additional IET agreement check in Fare Quote and Shopping between the Validating Carrier and Operating Carrier of a flight segment from a booked itinerary.
Read more
20.10.2009 - 13.11.2009
Give us your opinion!
In follow up to our previous survey in February/March this year, we would like to inform you of the second bi-annual Helpdesk Customer Satisfaction Survey for 2009 which will commence with effect from 19 October and will run for a 4-week period.

We would like to invite you to participate in these surveys to give us your feedback on our customer service and support levels and help us identify areas where you would like to see specific changes.
Read more
19.10.2009
Give us your opinion!
In follow up to our previous survey in February/March this year, we would like to inform you of the second bi-annual Helpdesk Customer Satisfaction Survey for 2009 which will commence with effect from 19 October and will run for a 4-week period. 

We would like to invite you to participate in these surveys to give us your feedback on our customer service and support levels and help us identify areas where you would like to see specific changes.
Read more
19.10.2009
GALILEO - RESTRICT MH PASSIVE TICKETING ON MH PASSIVE SEGMENTS ( Version 1)
Malaysia Airline (MH) does not allow the ticketing of MH passive segments on MH plated tickets. To enforce this carrier policy, a restriction on passive segment ticketing will be introduced on Galileo for all MH plated paper and electronic tickets where at least one MH passive segment is included in the itinerary
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19.10.2009
GALILEO/WORLDSPAN - SEND AN SSR TKNE MESSAGE FOR THE REVALIDATION FUNCTION
Some airline systems may remove the electronic ticket number notification from their PNRs once a successful Revalidation request has been processed. Due to this, some carriers have asked us to send a new SSR Ticket Number Notification to them on Revalidation Messages. British Airways and Finnair initially.
Therefore, the Revalidation process for 1P and 1G has been enhanced to provide the option to airlines if they wish to receive a new SSR Ticket Number Notification, upon a successful Revalidation Messages.
N.B. SSR TKNR can be offered as an alternative on the Worldspan system only.
Read more
19.10.2009
GALILEO/WORLDSPAN - SECURE FLIGHT ENHANCEMENT -PHASE II ( Version 5)
Phase 2 will continue to allow Travelport GDS subscribers to use existing SSR DOC (DOCS, DOCO, and DOCA) functionality to provide additional information to airlines. Phase 2 will also provide enhancements to support Redress Number, Known Traveler Number, masking of personal information and other features defined under ‘Details and Customer Examples’ below.
Read more
13.10.2009
Galileo - System Maintenance Notice: Web Services GIPC Hardware Maintenance
A maintenance activity to replace a key cooling fan hardware component is being scheduled on one of two Web Services GIPC (Galileo Internet Protocol Concentrators). This activity is being scheduled for Thursday October 15, 2009 0400-0600GMT.
The GIPC devices provide all the network routing between the Web Services platform and the Host Apollo and Galileo systems.
Read more
12.10.2009
Galileo - System Maintenance Notice impacting Cars and Hotels
Travelport will be scheduling a planned maintenance activity on a portion of the MVS (Multiple Virtual Systems) complex called (Sub Area 15-SA15) which is where Roommaster and Carmaster systems reside.

On Sunday, October 18, 2009, the MVS sub area will be unavailable during the change window for a period of 45 minutes beginning at 0300GMT.
Read more
09.10.2009
Galileo - Update: System maintenance GPDS databases
As part of our regular maintenance activities, Travelport is scheduling an upgrade to the production GPDS (Galileo Print Distribution System) databases.   Please note that the change window for this activity has been expanded from 2 hours to 3 hours. This activity will still take place on Saturday, October 17th but now from 2000-2300GMT.
Read more
08.10.2009
PA786 Extension of Marriage Logic in Galileo®
Today, Airlines can marry segments being sold/waitlisted in their Interactive Sell response.

Effective with this change, airlines will also be able to do the following in their Interactive Sell response:
1. Marry segments being sold/waitlisted to segments already sold/waitlisted
2. Change marriages

The first airline to apply this functionality will be Swiss (LX).
Other airlines may also decide to apply this functionality at any time without notice.
Read more
08.10.2009
PA 812 Worldspan Go! Res Client Version 29
Recommended update for all users. The new client can be accessed from the
Go! Self Serve portal.
Client 29 will now be the version available for new installations.
Read more
08.10.2009
PA811 KDS Portal Monthly Release
The monthly release for KDS is available
Read more
06.10.2009
Galileo - SN - Brussels Airlines returning E ticketing errors
Brussels Airlines have confirmed that the ticketing issues have been resolved after internal fixes were applied by the carrier.
Read more
21.09.2009
Galileo - Migration Notice - CCH Cendant Content Hub (Custom Fares) to Atlanta
As part of our ongoing efforts to consolidate computer operations in Atlanta we are scheduling the migration of the CCH Cendant Content Hub to Atlanta.   The schedule for this activity will be: Sunday, September 27 0800-1100GMT.
Read more
18.09.2009
Galileo - RESOLVED: Credit Card linkage failure
The credit card links on Galileo are now available again.   Please accept our apologize for any inconvenience this outage may have caused. 
Read more
15.09.2009
Incorrect course registration confirmation notification
Please be aware that due to a system error you might have received a registration confirmation from our e-Learning system. You can ignore and delete this e-mail from your mailbox.    We will endeavour to ensure this will not happen again and apologize for any inconvenience this may have caused.  
14.09.2009
GALILEO - System Maintenance - Room- & Carmaster
Travelport will be scheduling a planned maintenance activity on a portion of the MVS (Multiple Virtual Systems) complex called (Sub Area 15-SA15) which is where Roommaster and Carmaster Systems reside.

When: 0300GMT – 0530GMT (Sunday September 20)

On Sunday, September 20, 2009, the MVS sub area will be unavailable during the change window for a period of 2hrs 30mins beginning at 0300GMT while Galileo performs maintenance and a cycle of the system.
Read more
10.09.2009
TRAVELPORT - RESOLVED: Helpdesk number not available
This is to advise that the issue with the helpdesk numbers has been resolved and all lines are now fully functional again. 

We apologize for any inconvenience this may have caused.
Read more
07.09.2009
Travelport - Resetting your Galileo Desktop or Worldspan Go login password.
  Do you know, it’s really easy to reset your login password without contacting our Helpdesk?   All you need is your Keyword (Galileo) or Secret Word (Worldspan) and access to Ask Travelport and you can be back working within minutes.  
Read more
03.09.2009
GALILEO - VALIDATING CARRIER TICKETING FEES ( version 7)
With immediate effect Overview a new functionality in fare display and ticketing will automate the process in determining
whether ticketing fees are applicable to the E-Ticket transaction and include these fees with the
transaction.
It is at the discretion of each carrier whether to impose these charges. Carriers will notify travel agents in
relevant markets.
Initial use will be for credit card surcharges in selected markets.
Read more
03.09.2009
GALILEO/WORLDSPAN - SPECIAL FARE OPEN JAW ENHANCEMENT ( version 5)
At this moment for Worldspan the load date has been postponed.   Currently Travelport only allows special fare open jaws within the same Area or Traffic Conference, with the exception of open jaws between Africa or the Middle East and the South Asian Sub-continent. It is desirable to enhance the systems and allow special fare open jaws between any two points worldwide, as long as the itinerary passes the combination rules (category 10) filed on the fares being quoted.

These new options for special fare open jaw pricing units will be returned for any pricing, or shopping entry on all platforms if the open jaw combination is valid.
Read more
02.09.2009
WORLDSPAN - TP VIEWTRIP NAVIGATION CHANGES, RELOCATION OF ADVERTISING AND OFFICE ADMINISTRATION CHANGES ( version 2)
From 1st of September the ViewTrip navigation menu has been moved to the top of the screen, above all the content of the website, in line with using web 2.0 design standards. As a result the current ad sizes and placements have moved.
Read more
02.09.2009
GALILEO - TP VIEWTRIP - NAVIGATION CHANGES & RELOCATION OF ADVERTISING ( version 1)
The ViewTrip navigation menu has been moved to the top of the screen, above all the content of the website, in line with using web 2.0 design standards. As a result the current ad sizes and placements have moved.
Read more
06.08.2009
GALILEO - Low Cost Carrier Participation (LCCP) New Carrier – Kulula Air
A new carrier is now available at Low Cost Carrier Participation (LCCP) Level – kulula air. Agents will be able to book available content from this new addition to LCCP. Existing entries can be used to shop price and book. New capabilities are available to hold a booking for up to 24 hours.

Mandatory data is required in order to complete a kulula air booking, this is outlined below and detailed in the examples further in this advisory.
• Contact name
• Contact address
• Contact mobile and/or daytime phone number
• e-mail address
• Gender – inferred by passenger title
• Infant date of birth (where applicable)
In addition, any LCCP booking also needs to include Phone field, Received from field, ticketing field.

kulula air flies within Southern Africa.

A booking guide is available on ASKTravelport.
Read more
05.08.2009
GALILEO Retirement of the Galileo TMUnFEX Ticket Exchange Modifier
Travelport is retiring the ticket modifier TMUnFEX used in paper to paper or electronic to paper ticket exchange and reissue transactions as there potentially could be a time gap between exchange data when entered as a ticket modifier and the TKP when the exchange ticket request message is sent to the carrier.

If exchange data (FEX) was stored at TMU time, the Galileo system does not resend a request message to the carrier to display coupon status at TKP as it is assumed that exchange data has already been validated at TMU time.

For example, if TMUnFEX exchange data was entered 24 hours prior to TKP, the passenger may have actually flown. Although carriers might still reject the exchange ticket request message, they do not in many cases and agents are issued ADMs.
Read more
05.08.2009
WORLDSPAN- Travelport ViewTrip™ for Worldspan® – Hotel Rate display
This release will improve the information displayed in a hotel segment. The hotel segment will now display the rates per night if there are different rates charged by the hotel
Read more
03.08.2009
GALILEO and WORLDSPAN - Carrier Ticketing Fees in ViewTrip!
From the 4th of August Carrier Ticketing Fees will be implemented for KLM in the Dutch market. Please be aware that the Carrier Ticketing Fees will be included in the ticket total, but will not be itemized on the screen in Travelport ViewTrip. From the 6th of August the Carrier Ticketing Fees will be itemized on the screen.  
30.07.2009
GALILEO - Validating Carrier Ticketing Fees in Galileo
Overview: The following new functionality in fare display and ticketing will automate the process in determining whether ticketing fees are applicable to the E-Ticket transaction and include these fees with the transaction.
Read more
29.07.2009
Worldspan - ASK Travelport now also available for Worldspan Customers
Are you losing portions of your valuable work day with repetitive calls to support desks? Welcome to ASK Travelport, the place to go whenever you have a question and need an answer now!

What Is ASK Travelport? ASK Travelport is your online resource for fast answers to everything from daily business processes to agency billing, etc.

ASK Travelport is much more than an online Help system for GDS formats, it provides answers to:

• Commonly asked questions
• Detailed troubleshooting used by our Help Desks
• Best practices to help you more effectively manage your business

You can tailor what you see by editing your account profile and setting preferences. The embedded intelligence of ASK Travelport will present specific product and support information based on your profile.

The more ASK Travelport is used, the more intelligent it gets. Its patented search engine technology enables it to respond to user actions, serving up best match answers to questions.
Read more
27.07.2009
GALILEO - FROM 12AUG - AUTOQUOTE ROUND THE WORLD ALLIANCE FARES
• The new functionality will analyze the itinerary to determine eligibility for a published, one fare component RTW fare.
• All automated filed fare rules will be validated.
• Booking codes will be validated.
• The system will validate the number of continents in the case of RTW fares based on number of continents.
• The system will calculate mileage for those RTW fares based on MPM.
• The system will also calculate all applicable taxes.
• Because carriers have included fare rules that are published in “text only”, a warning message
will be displayed with each fare quote indicating that the fare is not guaranteed.
Read more
24.07.2009
Galileo / Worldspan - RESOLVED: Helpdesk unavailable for Belgium customers choosing the French language option
Please be advised that the lines outage is currently resolved and the French language option is fully functional again. 

We apologize for any inconvenience this outage may have caused.
Read more
22.07.2009
GALILEO/WORLDSPAN - FROM 30 JULY - SPECIAL FARE OPEN JAW ENHANCEMENT ( version 2)
Currently Travelport only allows special fare open jaws within the same Area or Traffic Conference, with the exception of open jaws between Africa or the Middle East and the South Asian Sub-continent. It is desirable to enhance the systems and allow special fare open jaws between any two points worldwide, as long as the itinerary passes the combination rules (category 10) filed on the fares being quoted.

These new options for special fare open jaw pricing units will be returned for any pricing, or shopping entry on all platforms if the open jaw combination is valid.
Read more
20.07.2009
GALILEO - FROM 24 JULY - CARRIER TICKETING FEES IN GALILEO ( version 4)
The following new functionality in fare display and ticketing will automate the process in determining whether ticketing fees are applicable to the E-Ticket transaction and include these fees with the transaction.

It is at the discretion of each carrier whether to impose these charges. Carriers will notify travel agents in relevant markets.

Initial use will be for credit card surcharges in selected markets.
Read more
20.07.2009
GALILEO - FROM 24 JULY- NEW GIDS DATA ELEMENTS FOR VALIDATING CARRIER TICKETING FEES ( version 5)
From 24 July new data elements and definitions will be introduced to Galileo Integrated Data Source (GIDS) to collect this ticketing data at ticketing time.
The following changes for Carrier Ticketing Fees will only apply to Galileo (1G).
In addition to Carrier Ticketing Fees, new data elements and definitions will be introduced to capture Air Segment Operating Carrier in GIDS.
Read more
20.07.2009
GALILEO - FROM 24 JULY - VALIDATING CARRIER TICKETING FEES NEW A27 GALILEO MIR SECTION ( version 4)
From 24 July a new section (A27) will be added to the MIR. The new A27 section will contain data on the collection of Carrier Ticketing Fees. The A27 section will be controlled using the MMOD screen and can be switched on or off as required by the agency mid/back office system.
Read more
17.07.2009
GALILEO - FROM 23 JULY - ENHANCED CABIN PROCESSING FOR 'FS' PRICING OPTION 1 ( version 2)
With this enhancement, option one on booked itineraries for Galileo Optimal Shopping and Galileo Focalpoint Shopping when requesting a specific cabin will now return the best fare for the cabin specified for the itinerary booked. Option two and all others will continue to return fares based on the cabin requested as per current logic. Option one will no longer default to best fare for the itinerary.
Read more
17.07.2009
GALILEO/WORLDSPAN - FROM 23 JULY - MAXIMUM STAY 1 MONTH CALCULATION
Currently, 360°Fares™ and e-Pricing calculate a 1 month maximum stay according to the ATPCO data applications documentation for Maximum Stay (category 7). This enhancement is to change this processing to the IATA Reso 735 (Period of Validity) exception 2 definition.
Read more
16.07.2009
WORLDSPAN - WORLDSPAN GO & INTERNET EXPLORER 8 COMPATIBILITY
With immediate effect Travelport has completed compatibility testing of Worldspan Go! and Internet Explorer 8 (I.E. 8). I.E. 8 has now been added to the list of browser versions that are supported for use with Worldspan Go!
Read more
15.07.2009
WORLDSPAN - PRICING DISPLAY SCREEN CHANGES ( version 8)
• Announce launch partner for Airline Form of Payment Ticketing Fees– KLM effective 04AUG2009 applies to Point of Sale Netherlands
• Introduce two new optional functional entries;
1. Option to Inhibit Ticketing Fees (section 1.7)
2. Ticketing Fee Data Displays (section 1.10)
Read more
15.07.2009
GALILEO - TAX QUOTE
With immediate effect this system enhancement will allow Galileo users to request a tax only quote. An existing Fare Quote has been enhanced by use of a modifier to allow for his enhancement. A display of the applicable taxes for a given itinerary will be given without the normal fare quote response.
Read more
15.07.2009
GALILEO/WORLDSPAN - INTERLINE AGREEMENT CHECKS
When issuing an electronic ticket, an interline agreement check is made by the system between the Validating Carrier and the Marketing Carrier of a flight segment. To be compliant with industry standards, an interline agreement check will also be included between the Validating Carrier and the Operating Carrier of a flight segment.
Read more
02.07.2009
GALILEO - WORLDSPAN Travel Agency Service Fees (TASF) – Zero Form Code
Overview
In December 2004, IATA held the first Simplify the Business (StB) meeting to discuss a number of initiatives that would provide cost savings for carriers and increase customer service for passengers. The initiative most relevant is the 100% Electronic Ticketing. This initiative has been met. However, since the initial StB meeting, numerous other initiatives were discussed. A key initiative is the directive to eliminate the use of accountable form codes for non-airline ticket documents i.e. Travel Agency Service Fees (TASF) and TravelBuy ARC. As a result, IATA, ARC and the GDSs were directed to work together to determine a global solution. A working group was formed and it was determined that the best overall solution was to use the form code zero range for the issuance of non-air related transactions. The form code zero range solution addresses the concerns, meets the needs of the IATA and ATA passenger councils and is in compliance with industry resolutions. This effort also addressed the potential issue of form code shortages in the future. It was determined that this solution would be implemented worldwide on 08 July 2009.
Read more
02.07.2009
WORLDSPAN Go! – Custom Itinerary Script Enhancements
Overview 3 enhancements have been made to the Custom Itinerary script in Worldspan Go!
1. The ability to display or suppress service fees from displaying through a new setting
2. Displaying the details of stopovers on a flight.
3. Date and time of sent e-mail documented in PNR
Read more
26.06.2009
GALILEO/WORLDSPAN - CURRENCY CONVERSION CHANGES
This enhancement will now allow cross rate conversions to go via either the weekly USD BSR rates or the weekly EUR BSR rates to convert a base fare amount in one currency into an equivalent amount in another currency based on the currency of payment. These cross rate conversions will use either the USD or EUR rate based on IATA Resolution 024a
Read more
26.06.2009
Galileo/Worldspan -FROM 27AUG09 - SECURE FLIGHT ENHANCEMENT
In Phase 1 (implemented 01MAY09) restrictions on SSR DOC field entries were lifted providing greater flexibility for Travelport GDS subscribers to supply passenger information to the airlines.

Phase 2 will continue to allow Travelport GDS subscribers to use existing SSR DOC (DOCS, DOCO, and DOCA) functionality to provide additional information to airlines. Phase 2 will also provide enhancements to support Redress Number, Known Traveler Number, masking of personal information and other features defined under ‘Details and Customer Examples’ below
Read more
18.06.2009
WORLDSPAN - FROM 08JUL09 - PAT CHECK FOR AUTOMATED REFUNDS
Display the following new error message if the airline for the refunded ticket number is not in the PAT ( Positive Authorization Table) for the agency location issuing the refund:
REFUND NOT ALLOWED - NO CARRIER TICKETING AUTHORITY. SEE 4G/AT
Read more
17.06.2009
GALILEO- FROM 31JUL09 - VALIDATING CARRIER TICKETING FEES NEW A27 GALILEO MIR SECTION (version 3)
Revised implementation date for Validating Carrier Ticketing Fees New A27 Galileo Mir Section: July 31, 2009 A new section (A27) will be added to the MIR. The new A27 section will contain data on the collection of Carrier Ticketing Fees. The A27 section will be controlled using the MMOD screen and can be switched on or off as required by the agency mid/back office system.  
Read more
16.06.2009
GALILEO - FROM 31 JUL09 - NEW GIDS DATA ELEMENTS FOR VALIDATING CARRIER TICKETING FEES(version 4)
Revised implementation date for New GIDS Data Elements for Validating Carrier Ticketing Fees : July 31, 2009   A new automated functionality will be provided at ticketing time to determine if Validating Carrier “Ticketing Fees” are applicable to an E-Ticket transaction and include these fees with the transaction. (Refer to PA 665- Carrier Ticketing Fees in Galileo, for more details).
New data elements and definitions will be introduced to Galileo Integrated Data Source (GIDS) to collect this ticketing data.
The following changes for Carrier Ticketing Fees will only apply to Galileo (1G).
In addition to Carrier Ticketing Fees, new data elements and definitions will be introduced to capture Air Segment Operating Carrier in GIDS.
Read more
15.06.2009
GALILEO - 15jun09 - NEW GIDS DATA ELEMENTS FOR VALIDATING CARRIER FEES ( version 3)
Introduce new data elements to Galileo Integrated Data Source (GIDS) to support the collection of Validating Carrier Ticketing fees assessed.
Read more
11.06.2009
GALILEO/WORLDSPAN - ELECTRONIC TICKETING - INTERLINE AGREEMENT CHECKS
From 15th of June when issuing an electronic ticket, an interline agreement check is made by the system between the Validating Carrier and the Marketing Carrier of a flight segment. To be compliant with industry standards, an interline agreement check will also be included between the Validating Carrier and the Operating Carrier of a flight segment.
Read more
10.06.2009
GALILEO - FROM 31JUL09 - CARRIER TICKETING FEES ( VERSION 3)
Revised implementation date for Carrier Ticketing Fees: July 31, 2009

The following new functionality in fare display and ticketing will automate the process in determining
whether ticketing fees are applicable to the E-Ticket transaction and include these fees with the
transaction.
It is at the discretion of each carrier whether to impose these charges. Carriers will notify travel agents in
relevant markets.
Initial use will be for credit card surcharges in selected markets.
Read more
04.06.2009
WORLDSPAN - Travelport ViewTrip™ for Worldspan® – Itinerary Display for Travellers on a Group Booking
This release will enhance how Travelport ViewTrip displays individual itineraries if the traveller is part of a
group booking.
Read more
04.06.2009
GALILEO - Travelport ViewTrip™ for Galileo® & Apollo® – Baggage Allowance Information on an E-Ticket Receipt
Suppressing the display of Baggage Allowance information on the E-ticket Receipt
Read more
04.06.2009
GALILEO - KDS Portal v6.10
This document describes the new features in Travelport KDS Portal v6.10 with any impact to end user and configuration requirements in the administration tool.

1. Car – Better corporate rates management.
2. Miscellaneous Improvements
3. Feature(s) removed from the current version (v 6.10)
4. Feature(s) for Removal in the next version (v 6.11
Read more
29.05.2009
WORLDSPAN- MASK CREDIT CARD NUMBER ON COUPONS (version 2)
With immediate effect Mask the printing of the credit card number and the credit card expiration date on all the coupons that print for a paper ticket and for an electronic ticket that use a coupon-by-coupon document for tickets. This will include the masking of the printing of the credit card number on the Auditor, Agent and Charge Form Coupons.
Read more
29.05.2009
GALILEO-27May09 - SPECIAL FARE CIRCLE TRIP ENHANCEMENT
With immediate effect the Galileo 360° Fares™ system will be enhanced to allow special fare circle trip pricing units containing more than two international fare components, if the combination rules permit. With this change category 10 data will be validated to determine how many fare components are permitted for a special fare circle trip.
Read more
29.05.2009 - 02.06.2009
Offices in the Netherlands and Belgium closed on Whit Monday
Due to Whit Monday our offices in the Netherlands and Belgium are closed on the following dates:

The Netherlands:

Monday, the 1st of June

Belgium:    Monday, the 1st of June

Helpdesk:

Local language support will be available during normal business hours. After business hours and on Bank Holidays English language support will be available 24x7 via the normal phone numbers:

Galileo                                                Worldspan
Belgium +32 2 620 0242               +32 2 620 0079
Netherlands +31 20 654 5671     +31 20 654 5471
Luxemburg +352 27 302 230       +35 2 27 302 105
26.05.2009
RESOLVED - Galileo GDS Outage
This is to advise that as of 1652GMT (May 26th) action was taken to resolve impact to those users accessing Galileo via the Inteceptor. Some users may need to reconnect to establish a new connection.   We apologize for any inconvenience this may have caused.
Read more
17.05.2009
Migration Notification - Galileo Interceptor
As part of Travelports efforts to consolidate data centers within the Atlanta Operations facility. The Interceptor network application that is currently hosted out of the Langley Data Center will be physically migrated to Atlanta   The scheduled activity is planned for Wednesday, May 20 1800-2100GMT.
Read more
08.05.2009
Worldspan - 15May09 - Mask Credit Card Number on Coupons
Mask the printing of the credit card number on all the coupons that print for a paper ticket and for an electronic ticket that use a coupon-by-coupon document for tickets. This will include the masking of the printing of the credit card number on the Auditor, Agent and Charge Form Coupons.
The masking for the printing of the credit card number for a paper ticket and for an electronic ticket already applies to the flight coupons and the passenger receipt coupon.
No customer action is required to prepare for this enhancement.
Read more
08.05.2009
GALILEO - 08May09 - WORLDSPAN - 01Jul09 - Special Fare Open Jaw Enhancement
Currently Travelport only allows special fare open jaws within the same Area or Traffic Conference, with the exception of open jaws between Africa or the Middle East and the South Asian Sub-continent. It is desirable to enhance the systems and allow special fare open jaws between any two points worldwide, as long as the itinerary passes the combination rules (category 10) filed on the fares being quoted.

These new options for special fare open jaw pricing units will be returned for any pricing, or shopping entry on all platforms if the open jaw combination is valid.
Read more
07.05.2009
GALILEO - Validating Carrier Ticketing Fees New A27 MIR Section
On the 16th of May a new section (A27) will be added to the MIR. The new A27 section will contain data on the collection of Carrier Ticketing Fees. The A27 section will be controlled using the MMOD screen and can be switched on or off as required by the agency mid/back office system.
Read more
07.05.2009
GALILEO - Enhanced Cabin Processing for 'FS' Pricing Option 1
Galileo Optimal Shopping and Galileo Focalpoint Shopping currently allow for cabin fares to be requested. On booked itineraries when the cabin modifier is used, the first option returned is currently the best fare for the itinerary booked, regardless of the cabin requested. Option 2 and all others then return fares based on the cabin requested.   With this enhancement,(active from 9th of July) Option one on booked itineraries for Galileo Optimal Shopping and Galileo Focalpoint Shopping when requesting a specific cabin will now return the best fare for the cabin specified for the itinerary booked. Option two and all others will continue to return fares based on the cabin requested as per current logic. Option one will no longer default to best fare for the itinerary.
Read more
07.05.2009
WORLDSPAN - 07May09 - Enhancements for Travelport ViewTrip
Two small changes are being made to ViewTrip itinerary for stopovers and car rental segments.
Read more
06.05.2009
WORLDSPAN - Pricing Display screen changes
In March 2009 updated Worldspan Pricing displays will premier to encompass the addition of new pricing data and realign existing information for an easier to read screen display. The purpose for these changes is;
1. Realignment of existing data to create groupings for fare basis codes, taxes, and fee information by passenger type
2. New data elements for quick, at a glance ticket price and grand total summary information
3. Support of upcoming implementations; expansion for 99 Taxes, forthcoming ATPCO Ticketing fees (OB) Please note: introduction of 99 taxes and ATPCO (OB) Ticketing Fees will be handled with additional Product Advisories and Technical Specifications.
The upcoming Pricing Display changes will be reflected in the following fares products; Money Saver and Carrier Specific Fare Displays (4F), Itinerary Pricing (4P), Low Fare Finder (4PLF), Power Flight Search ($P.1), Power Pricing (4PLI) and Power Shopper ($P) and User Defined Itinerary Pricing ($A).
Read more
06.05.2009
WORLDSPAN - Non-Reportable Electronic Ticketing Refunds
The following new features and screen changes will be provided on the 11th of June:
• A new “non-reportable” option will be used to select the ELECTRONIC REFUND AUTHORIZATION REQUEST tab from the ETR.
• New data that the refund is ‘NOT REPORTED’ will be included with the current REFUND PROCESSED response.
• There will be a new “non-reportable” indicator added to the document history display.

This new capability will prevent reporting of the refund transaction in the settlement process to ARC or the BSP, while preserving the ability customers currently have to:
• Initiate an automated refund request for 1P electronic tickets through the existing automated refund process.
• Send the refund request to the applicable carrier.
• Change the coupon status from ‘OPEN’ to ‘REFUND’.
Read more
27.04.2009
WORLDSPAN - From 16jun09 - Carrier Ticketing Fees In Worldspan®
The following new and modified functionality will automate the Worldspan by Travelport ticketing processes to determine whether ticketing fees are applicable and include these fees with an electronic ticket transaction.

It is at the discretion of each carrier whether to impose these charges. Carriers will notify travel agents in relevant markets. Initial use will be for credit card surcharges in selected markets

Initial use of ticketing fees will be for credit card fees in selected markets.     Update – Revised load date, added reference to related Product Advisories, added new EZ option to inhibit ticketing fees and removed references to TAIR.
Read more
27.04.2009
GALILEO AND WORLDSPAN- From 04may09-Electronic Ticketing - Interline Agreement Checks
Currently, at time of electronic ticket issue, a check for interline ticketing agreements is made between the Validating Carrier and the Marketing Carrier(s). In order to be compliant with industry standards, an interline agreement check will also be made between the Validating Carrier and the Operating Carrier(s) in an itinerary with a codeshare situation.
Read more
27.04.2009 - 02.05.2009
Opening hours during holidays in our offices in the Netherlands and Belgium
Due to Queensday and Labor day our offices in the Netherlands and Belgium are closed on the following dates:

The Netherlands:

Thursday April 30th: Queensday   Closed Friday May 1st         :  Labor Day     Closed

Belgium: 

Friday May 1st :           Labor Day     Closed

Helpdesk:

Local language support will be available during normal business hours. After business hours and on Bank Holidays English language support will be available 24x7 via the normal phone numbers:

                             Galileo                        Worldspan
Belgium             +32 2 620 0242         +32 2 620 0079
Netherlands     +31 20 654 5671       +31 20 654 5471
Luxemburg       +352 27 302 230       +35 2 27 302 105
24.04.2009
GALILEO - Resolved Vendor Link SN
This is to advise that Vendor Locators for SN - (Brussels Airlines) are now being returned without intervention by the Travelport Technical Group or the Carrier.
Read more
22.04.2009
Galileo/Worldspan 01Mei 2009 Secure Flight Enhancements for Galileo® and Worldspan®
Overview
The Transportation Security Administration (TSA) of the U.S. Department of Homeland Security (DHS) has issued the Secure Flight Final Rule. This rule allows the TSA to begin implementation of the Secure Flight program.

Under the new rule, TSA will receive limited information for each passenger traveling on: 
-  Flights within the United States 
-  Flights arriving from international destinations 
-  Flights flying into U.S. airspace over the 48 continental United States
Read more
20.04.2009
Galileo-30juni 2009-Carrier Ticketing Fees in Galileo
The following new functionality in fare display and ticketing will automate the process in determining whether ticketing fees are applicable to the E-Ticket transaction and include these fees with the transaction.

It is at the discretion of each carrier whether to impose these charges. Carriers will notify travel agents in relevant markets.

Initial use will be for credit card surcharges in selected markets.
Read more
18.04.2009
GALILEO - System Maintenance - VSS Host Pool Expansion
Effective date - Saturday 25th April 2009 - 0505-0520GMT   The Travelport Vendor Server System (VSS) will be unavailable on Saturday April 25, 2009, from 0505-0520GMT in order to perform a pool expansion which will allocate additional resources to the system. These resource pool expansions typically take place once a year.
Read more
08.04.2009
Galileo - Service Impact FARES
This is to advise that a problem has been identified which may cause service disruption to Fares. We are currently investigating with all appropriate technical groups and will be sending an update  shortly.   Please accept our apologies for any inconvenience as we work to restore standard service as quickly as possible.
07.04.2009
GALILEO - Validated fare display Galileo
The Validated Fare Display is being enhanced to correctly show the fares associated with the outbound date and the inbound date of travel when one of the rules being validated is based on the departure date of each fare component.
Read more
07.04.2009 - 14.04.2009
Opening hours during holidays in our offices in the Netherlands and Belgium
Due to Good Friday and Easter Monday our offices in the Netherlands and Belgium are closed on the following dates:   The Netherlands:   Friday, April 10th        Good Friday         Closed
Monday, April 13th     Easter Monday    Closed
Belgium:
  Monday, April 13th      Easter Monday   Closed   Helpdesk:

Local language support will be available during normal business hours. After business hours and on Bank Holidays English language support will be available 24x7 via the normal phone numbers: 

                            Galileo                        Worldspan 
Belgium            +32 2 620 0242         +32 2 620 0079
Netherlands     +31 20 654 5671      +31 20 654 5471
Luxemburg       +352 27 302 230      +352 27 302 105
07.04.2009
FAILED - GALILEO - Migration Notification Interceptor
Effective date: Tuesday, April 7 1800-2100GMT.   FAILED:   Unfortunately the migration of the Interceptor network application from Langley to Atlanta has failed. This activity will be re-scheduled. We apologise for the inconvenience.
Read more
06.04.2009
RESOLVED - GALILEO - 1G Rail (PMBrowser Services)
Resolved:

Access to Print Manager browser has been restored. Between 0644et/1044gmt and 0646et/1046et users were unable to issue tickets, however as of 0646et all queued tickets were successfully issued.     Details of Impact:
  This is to advise that a problem has been identified with the PMBrowser Web Site which may cause service disruption to Rail users. We are currently investigating with all appropriate technical groups and will be sending an updated advisory within the hour. Please accept our apologies for any inconvenience as we work to restore service as quickly as possible.
03.04.2009
Galileo - REMINDER Travelport Migration Notice: GPDS/MQ/GIDS Migration Advisory
As part of our ongoing Data Centre consolidation efforts in our Atlanta Facilities please be advised that Travelport Technical Operations will be migrating the GPDS / GIDS systems (Galileo Print Delivery System, Galileo Print Manager, and Galileo Interactive Data Source) from Denver to Atlanta.
The schedule for this migration activity is Saturday, April 4, 2009 at 1715-2345 GMT. The actual planned impact to customers will be from 1800-2306 GMT for a duration of 5 hours.
A coordinated customer checkout will begin the next morning on Sunday April 5th beginning at 0800 GMT to ensure all products are functioning as expected.
Read more
02.04.2009
Worldspan - Vueling (VY) activation
Vueling Airlines (VY) - Direct Sell
Worldspan is pleased to announce Vueling Airlines (VY) as a Direct Sell participant.
02.04.2009
RESOLVED - GALILEO - Web Services on Galileo system
Resolved:
Issues causing timeouts in the WebServices environment were resolved at 0725et following actions taken at Travelport to increase the size of the state table on a set of Denver firewalls. This is to advise that a network timeout problem has been identified which may cause service disruption to Web Service customers. We are currently investigating with all appropriate technical groups.
 
Please accept our apologies for any inconvenience as we work to restore standard service as quickly as possible.
02.04.2009
GALILEO - 7 or 8 digit currencies
Introduce a new ticketing error message when base fare amounts, equivalent fare amounts or total fare amounts are more than 7 digits with decimal point or 8 digits without decimal point.
Read more
26.03.2009
RESOLVED - WORLDSPAN - Repricing errors on Worldspan GDS
Resolved:
Travelport technical staff has resolved the impact to customers experiencing pricing errors on the Worldspan GDS Repricing errors on Worldspan GDS (26 Mar - 0229et - Ongoing)

Travelport technical resources are investigating customer reports of higher than normal repricing errors on the Worldspan GDS.
23.03.2009
RESOLVED - Impact Advisory - Amadeus Hosted Carrier Seamless Availability
Restoral:

Impact cleared at 0623et without known intervention. Amadeus continue to investigate the root cause.
Requests on Apollo and Galileo intermittently failing (23Mar 0553et/0953gmt - Ongoing)

Currently intermittent seamless availability request for Amadeus hosted carriers are being rejected by the Amadeus system. Travelport have reported this to Amadeus who are currently investigating the cause.

Amadeus hosted carriers provide numeric availability, so numeric availability responses continue to be returned to Apollo and Galileo subscribers.
23.03.2009
Phone outage Dutch Travelport office
Due to technical problems the Dutch Sales office cannot be reached by phone at the moment.   You can send an email via salesbenelux@travelport.com   We will inform you as soon as the problems are solved.    
20.03.2009
GALILEO - Service Impact Affecting Viewtrip
RESOLVED:
Agents are again able to display and print e-ticket receipts via ViewTrip following the fallback of a recent change.
This is to advise that we have just become aware of a service impact affecting Viewtrip. Users are unable to display E-ticket Receipts.  We are currently investigating with all appropriate technical groups.    Please accept our apologies for any inconvenience as we work to restore standard service as quickly as possible .
17.03.2009
GALILEO - From 05MAY09 Low Cost Carrier Modifier Entry Changes In Galileo
OVERVIEW
ZFQ entry is used to price a segment with an LCCP carrier. Two modifiers can be appended to the entry (Currency Code and Passenger Code) using separators : (colon) or / (slash) or no separator at all. The ability to use a / (slash), or no separator will be removed so that : (colon) will become the only acceptable separate for any modifiers appended to the ZFQ entry.
This change is being made as new modifiers are being added for future LCCP carriers who allow pricing with negotiated rates.
Read more
17.03.2009
WORLDSPAN - From 12MAR09 Travelport ViewTrip Enhancements for Worldspan
OVERVIEW

Minor changes to ViewTrip itinerary and eticket record.The Worldspan Reservation ID has been reduced in prominence and the airline confirmation number highlighted in order for travelers to more easily select the airline confirmation number for check-in. The ‘Legal Notices’ link accessible from the e-ticket record page has been updated with the latest version of the ‘Conditions of contract and other important notices’ of the Warsaw and Montreal Conventions.
Read more
17.03.2009
GALILEO - From 15MAY09 -Validating Carrier Ticketing Fees
OVERVIEW

A new section (A27) will be added to the MIR. The new A27 section will contain data on the collection of Carrier Ticketing Fees. The A27 section will be controlled using the MMOD screen and can be switched on or off as required by the agency mid/back office system.
Read more
16.03.2009
Availability Apollo and Galileo hosts
This is to advise that a problem has been identified which may cause service disruption to users. Availability entries are intermittently returning a SYS ERR OCCURRED response. We are currently investigating with all appropriate technical groups.   Please accept our apologies for any inconvenience as we work to restore standard service as quickly as possible.
12.03.2009
GALILEO - COMPLETED - Travelport Migration Notification - Euronet Migration Interceptor/SSL
UPDATE: The changes are partially completed. All systems are back online now. Apologies for any inconvenience.  As part of our efforts to consolidate Travelport Data Centre operations in our Atlanta facilities, Travelport Technical Operations will be migrating the second half of the Langley based network hub to Atlanta. This activity will affect specific subscriber access to the Galileo host and Galileo Web Services for Europe, Middle East and African regional markets.   
Read more
11.03.2009
RESTORED - SITA GABRIEL Hosted Carriers (APO/GAL/WSPN Host)
The links for SITA Gabriel Hosted Airlines and Credit Card vendors were restored after SITA resolved a network issue.
----------------------------------------------------------------------------------------------------------------------------------------------------------------
This is to advise that the vendor links for multiple SITA Gabriel Hosted airlines(TS/VN/VT/YN/IN/IR/PS)and Credit Card vendors like VISA and Mastercard currently unstable . Please be assured we are working with the vendor and doing all that we can to restore service as quickly as possible. A status advisory will be sent when the vendor link is operational.
09.03.2009
RESOLVED - Galileo GDS Instabiility
Access is now stable. The problem was identified as high utilization on the system. Steps were taken to alleviate the problem and the cause is being investigated.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Details of Impact: 

This is to advise that a problem has been identified which may cause service disruption to Galileo 1G
GDS users. Some users are intermittently receiving HOST UNAVAILABLE or PREVIOUS ENTRY IN PROGRESS. A reset of the keyboard will usually clear the condition momentarily. We are currently investigating with all appropriate technical groups and will be sending an updated advisory within the hour. Please accept our apologies for any inconvenience as we work to restore standard service as quickly as possible.
04.03.2009
GALILEO-From 16may09- Carrier Ticketing Fees In Galileo®
The following new functionality in fare display and ticketing will automate the process in determining
whether ticketing fees are applicable to an electronic ticket transaction and include these fees with the
transaction.
It is at the discretion of each carrier whether to impose these charges. Carriers will notify travel agents in
relevant markets.
Initial use will be for credit card surcharges in selected markets.
Read more
04.03.2009
WORLDSPAN - From 16may2009 - Carrier Ticketing Fees In Worldspan®
The following new functionality in fare display and ticketing will automate the process in determining
whether ticketing fees are applicable to an electronic ticket transaction and include these fees with the
transaction.
It is at the discretion of each carrier whether to impose these charges. Carriers will notify travel agents in
relevant markets.
Initial use will be for credit card surcharges in selected markets.
Read more
04.03.2009
GALILEO - Eticket Link for KLM and KQ Codeshare Flights GAL Host
RESOLVED - The problem with the KLM Codeshare E-ticketing has been resolved, we continue to investigate the root cause of this issue. We apologize for any inconvenience this caused. This is to advise that Eticketing link for KLM and KQ Codeshare flights is currently unavailable . Please be assured we are working with the vendor and doing all that we can to restore service as quickly as possible.
27.02.2009
Galileo - RESTORAL: Service Impact RAIL
Access to Print Manager Browser is now restored!   We apologize for any inconvenience this may have caused.
Read more
26.02.2009
GALILEO - RESOLVED- Slow Responses & Timeouts on Galileo Host and Web Services
This is to advise that the network connectivity issue has been restored.   We apologize for any inconvenience you may have experienced.
Read more
26.02.2009
Galileo - RESTORED: Vendor Link Amadeus Hosted Carriers outage
This is to advise that all services have now been restored.   We apologize for any inconvenience this may have caused.
Read more
25.02.2009
GALILEO AND WORLDSPAN-From 31mar09 Elimination Of XT Tax Code In Galileo® And Worldspan®
IATA Passenger Services Conference Ticketing resolution 722 mandate effective 1st February 2009
requires all ticketing systems to eliminate the use of tax code XT in electronic ticket issuance. Paper
tickets and Miscellaneous Charges Orders (MCOs) are still limited to 2-3 tax boxes only so XT will
continue to be used on those documents. Electronic Ticket issuance can accommodate up to 99 new
individual taxes, and 99 occurrences of paid taxes.
Read more
16.02.2009
Galileo - CANCELLED! GPDS / GPM / GIDS Migration to Atlanta
Please note that this migration is being cancelled for Feb 21 and will be rescheduled at a later date.
Read more
13.02.2009
GALILEO and WORLDSPAN - POSTPONED De-automation of local GIS (Galileo) and GRS (Worldspan) pages
Please note that the removal of all local GIS (Galileo) and GRS (Worldspan) pages has been postponed untill further notice!!
Read more
13.02.2009
Galileo - CANCELLED! Euro Netwerk Migration (scheduled Focalpoint outage)
Please note that this activity has been cancelled to further review required network configurations and ensure a successful migration. The new date will be communicated as soon as it is confirmed.
Read more
12.02.2009
Galileo and Worldspan - REMINDER! Helpdesk Customer Satisfaction Survey
Effective Monday, February 2, 2009, Travelport will conduct the first bi-annual Helpdesk Customer Satisfaction Survey for 2009. We would like to invite you to participate in these surveys to give us your feedback on our customer service and support levels and help us identify areas where you would like to see specific changes. We will run the survey until Sunday, March 1, 2009.
Read more
03.02.2009
Galileo - RESOLVED: Belgium Helpdesk Telecom Outage
Please be advised that the functionality of the Belgium helpdesknumber has been restored.
Read more
03.02.2009
Worldspan - from 24 February Pricing Display Enhancements In Worldspan
Worldspan – Pricing Display Changes postponed
Read more
02.02.2009
Galileo - 02 February Low Cost Carrier Participation Enhancement In Galileo®
Currently, the LCCP product is accessed by Galileo users to initiate new bookings using the familiar Focalpoint® application. This product allows the user to book travel on low cost carriers that do not provide their content in the host system.

This enhancement gives the user the additional ability to amend names, segments and various ‘extras’ through Focalpoint® when the original booking was made using LCCP.

The Galileo booking file will store a copy of the data relating to the booking. The LCC’s system will continue to hold the master booking.
Read more
29.01.2009
Galileo - from 30 January Travelport ViewTrip™ Enhancements For Galileo®
Overview
• New Online Check-in carrier – BMI
• Updates to traveller name displays
• GPRF SSR
• e-mail delivery
• White Label ViewTrip version changes
• Language updates for Canadian French users
Read more
28.01.2009
WORLDSPAN From 03feb09- Pricing Display Enhancements
Worldspan – Pricing Display Changes postponed

The earlier announced load has been postponed from 27 January to 03 February.

For more details please see Product Advisory
26.01.2009
Galileo - Car and Hotel outage on Sunday, February 8
On Sunday February 8, Carmaster and Roommaster will be unavailable for a period of 45mins beginning at 0405GMT.
Read more
22.01.2009
Galileo - 02FEB09- Electronic Ticketing Enhancements For Galileo® And Apollo®
Overview
New Electronic Ticketing functionality for users of Apollo (1V) and Galileo (1G) to request a same day void of an exchange/reissue transaction with carriers that will accept this transaction type.
Read more
21.01.2009
GALILEO and WORLDSPAN - IMPORTANT E-ticket number required when exchanging coupon against rail ticket -
When you issue an e-ticket for which one of the coupons can be exchanged against a rail ticket, the passenger needs to present his/her e-ticket - clearly showing the ticket number - to the staff of the railway company concerned. Failing to do so will force your customer to buy a new rail ticket at full price.

Therefore we kindly advise you to always give your passenger a copy of the official e-ticket mentioning the ticket number, not a customer itinerary without ticket number.

Please note that all passengers can print their own e-ticket either via www.viewtrip.com for Galileo itineraries and www.mytripandmore.com for Worldspan itineraries.
16.01.2009
GALILEO and WORLDSPAN From 01FEB09 United Airlines SSR Meals Code Changes
Overview
United Airlines (UA) have informed Travelport that effective 1st February 2009; they will no longer be offering or accepting some meal types. This change is implemented purely at United Airline’s discretion and this notification is for informational purposes only. Any queries on the removal of the codes should be directed to United Airlines.
Read more
14.01.2009
Galileo and Worldspan - RESOLVED: Outage Vendor Link Carrier Amadeus
Please be advised that the connectivity issues with Amadeus hosted airlines were restored by Amadeus.
Read more
12.01.2009
WORLDSPAN - From 27JAN09 Pricing Display Changes
OVERVIEW
In January 2009 updated Worldspan Pricing displays will premier to encompass the addition of new pricing data and realign existing information for an easier to read screen display. The purpose for these changes is;
1. Realignment of existing data to create groupings for fare basis codes, taxes, and fee information by passenger type
2. New data elements for quick, at a glance ticket price and grand total summary information
3. Support of upcoming implementations; expansion for 99 Taxes, forthcoming ATPCO Ticketing fees (OB) Please note: introduction of 99 taxes and ATPCO (OB) Ticketing Fees will be handled with additional Product Advisories and Technical Specifications.
The upcoming Pricing Display changes will be reflected in the following fares products; Money Saver and Carrier Specific Fare Displays (4F), Itinerary Pricing (4P), Low Fare Finder (4PLF), Power Flight Search ($P.1), Power Pricing (4PLI) and Power Shopper ($P) and User Defined Itinerary Pricing ($A).
Read more
05.01.2009
Galileo and Worldspan - Cathay Pacific (CX) and DragonAir (KA) No Longer Accept OSI Message for Ticket Nbr Generation
Effective 16 December 2008, Cathay Pacific and DragonAir will only accept SSR ticket number formats at ticketing time.
All other ticketing formats such as OSI YY TKNO/TKNM/TKNA will not be recognized and a message will be sent reminding of the new requirement.
Example of Message:
SSR OTHS 1B TKT NBR IN OSI IS NOT ACCEPTED X PLS REPORT TKT NBR IN SSR TKNM.
If the travel agent fails to report ticket number using the SSR format, the seat will not be reinstated if the PNR is cancelled for expired ticket deadline.
Read more
22.12.2008
Season’s Greetings and best wishes from your Travelport team.
  We thank you for your support and look forward to continue being your outstanding business partner!  
22.12.2008
GALILEO – From 05JAN09 Commission field change for Dutch IATA agencies only
Travelport GDS will update the Commission (COMM-) field in the Agency Account Table (AAT) from default 9 % into nothing.   This means if an airline did not file any commission in the commission table, you will not get 9% default commission anymore, but the following message when printing a ticket:
ERROR 4356 - COMMISSION PERCENTAGE MUST BE ENTERED. You must use the Z modifier to add commission to the Filed Fare.   Most airlines have filed their commission in the commission table. This means nothing will change when printing tickets for these airlines.
Read more
19.12.2008
Opening hours during holidays in our offices in the Netherlands and Belgium
The opening hours of the Travelport offices in the Netherlands and Belgium will be changed during the holidays. The Helpdesk will be available during normal business hours.
Read more
16.12.2008
Galileo - RESOLVED: Doc Prod Ticketing Issue
This is to advise that the issue with issuing Electronic Tickets has now been resolved.
Read more
11.12.2008
Galileo - ***Revision*** System Maintenance Agency Private Fares
On December 13th, Travelport will be performing upgrades to the Agency Private Fares production system. During this activity, Galileo and Apollo subscribers will be unable to update or enter new Agency Private Fares via the GUI for approximately 4 hours, beginning at 1500-1900GMT (instead of 0000GMT).
Read more
10.12.2008
Did you receive our News Letter "News @ Travelport GDS"?
The "News @ Travelport GDS" is our newsletter with the latest Travelport GDS news, useful Galileo and Worldspan Product and Service advisories, Tips & Tricks and upcoming Galileo and Worldpsan courses.
Read more
09.12.2008
GALILEO - SP9 & 10 - Production Link node Migration to Atlanta
Impact - Sunday 14 december 2008 - 0430GMT – 0930GMT (duration of 5 hours)
Due to the redundancy between SP9 and SP10, most customer links should experience little to no impact for type A connections (such as direct access availability, seamless availability, sell, interactive seat maps, e-ticketing and claim pnr) as each node is being migrated.
Read more
08.12.2008
Worldspan and Galileo - RESOLVED: Helpdesk Telecom outage
Also the issue with the Worldspan helpdesk number for Luxemburg has been resolved.   Please accept our apologies for any inconvenience this may have caused.    
Read more
05.12.2008 - 05.12.2008
Dutch and Belgium offices close at 16:00 h today
Due to the celebration of "Sinterklaasavond", the Sales Offices in the Netherlands and Belgium are closing at 16:00 hours today.   Of course our helpdesk can still be reached after 16:00 hours because they are open 24 x 7 for service and support:   Galileo, the  Netherlands:        020-6545671 Worldspan, the Netherlands:  020-6545471
Galileo, Belgium:                       02 620 0242
Worldspan, Belgium:                02 620 0079      We are sorry for the inconvenience this may cause.    
01.12.2008
Worldspan - RESOLVED: Telecom outage on the line for The Netherlands.
The outage with the Worldspan Netherlands Helpdesk number has been resolved.   Please accept our apologies for any inconvenience this may have caused.    
01.12.2008
WORLDSPAN - From 03DEC08 Worldspan Go! Home Page Enhancement
Travelport branding and a new look and feel is being implemented for the Worldspan Go! Home page. There is no change to the existing content available via the site or how the site is accessed from Worldspan Go! All customers will see the same content globally. A new tab called “Inside Go!” is the landing page and displays the information currently on the Home tab of the Worldspan Go! Home Page. The Home tab will now display access to additional Travelport content.
The URL for the site will change to: https://portal.worldspan.com/pages/insidego.asp   For more details please see Product Advisory
21.11.2008
Galileo - Travel-Related Web Services, Galileo Support Webs, Galileo Desktop Internet Access Migration to Atlanta
The following Windows applications will be migrated from the Denver Production environment to the Atlanta Production environment on 6 December (16:45 GMT to 19:22 GMT):
  • Viewtrip
  • Galileo Integrated Data Source (GIDS)
  • Webservices

Read more
21.11.2008
GALILEO - WORLDSPAN - From 24NOV08 New Corporate Waiver entries for AF
   This message is only applicable to agents who have special agreements on ticketing time limits with AF.   Some corporate agencies customers will benefit from specific firming rules through the input of a proper remark. This remark will change for AF flights as below:
                                              New Corporate Waiver AF             
Worldspan
                         3OSI AF TLPW.CORPORATE              
Galileo                                 SI.AF*TLPW.CORPORATE                      We recommend you use the above format in Client Files (Galileo), World Files (Worldspan) and/or PNRs from the 24st of November 2008. Agents have been informed by AF. For further details please contact AF.
13.11.2008
GALILEO - Baggage Allowance Output Changes
OVERVIEW
Data supporting the output of the free baggage allowance from the 360 Fares system is manually maintained and updated when a carrier sends notification to Travelport. When data is not present in the table because either a carrier hasn’t updated it or a carrier doesn’t wish for any baggage allowance to be output, either 0K or N/A is output in place of the baggage allowance. With this implementation, a carrier will be able to positively state when baggage allowances are to be suppressed, under which circumstances, new verbiage will be output to the user. When free baggage allowance data is missing, a value of 0K will be output per current processing.
Read more
13.11.2008
GALILEO - From 30OCT08 ViewTrip printable documents
OVERVIEW
This release includes a select number of customer requested enhancements that will improve ViewTrip for Travel Agencies to use with their clients. This release includes:
• The printable version of the Itinerary, Electronic Expense Receipt and Electronic Ticket Receipt have
been enhanced so that they will print out on less paper.
• The Amadeus (1A) airline confirmation number will always display in the air segment on the itinerary
and not further down the itinerary in a separate location
• Electronic Ticket Receipt – ‘Duplicate Copy’ removed, displays codeshare information and airport
terminal information.
CUSTOMER BENEFIT
Reduced printing, saves paper, more environmentally friendly. Less paper for your clients to have with them
when traveling.   For more details please see Product Advisory
10.11.2008
GALILEO - FocalpointNet VPN Users - Network Migration to Atlanta
Impact - Saturday 15th November - 08.00 – 12.00 CET (Local Benelux time)  All FocalpointNET VPN users will lose connectivity to the Denver systems while this change is underway. Some users may experience a short 1-5 min impact, while others may experience a longer impact, up to 45-60 minutes while their connections re-establish to the new Atlanta FocalpointNet VPN endpoint. The customer should not have to take any action on their end, other than a retry to connect.
07.11.2008
WORLDSPAN - From 05NOV08 Improved Seat Reservation Functionality
OVERVIEW Seat assignment reserve processing will be improved, making many of the continuation entries no longer applicable. Those continuation entries no longer applicable will be eliminated.
Note: existing functional entries will not be changed, nor are any new entries developed. However, some new error responses will apply. CUSTOMER BENEFIT
Improved processing, leading to an easier to use process. For example reserve seat maximum increased from 7 to 99.   For more details please see Product Advisory    
07.11.2008
GALILEO - ViewTrip Itinerary enhancement group booking
OVERVIEW
This release will enhance how Travelport ViewTrip displays individual itineraries if the traveller is part of a group booking.
CUSTOMER BENEFIT
Improve privacy for travellers and their itineraries.   For more details please see Product Advisory  
03.11.2008
GALILEO - Galileo Network Migration to Atlanta
Impact - Sunday 9th November - 05.00 – 08.00 CET (local Benelux time) The activity is a flash cut so customers may or may not see an impact. If you are using Focalpoint during the migration, you should see no impact. If you have not been using Focalpoint and it has timed out, you will have to close the application and restart it. Users may also need to restart XML servers or their sessions to re-establish access to the host systems.
23.10.2008
GALILEO - VPN Network Migration to Atlanta
Impact - Sunday 2nd November - 0000 – 0400 CET (local Benelux time) 

During this planned migration, all VPN network users will be impacted. This activity will affect FocalPointNet, Managed VPN, Unmanaged VPN and Host-to-Host VPN. If users are connected at the time the re-route occurs, you will lose connectivity.

This activity is an Internet Service Provider (ISP) change; the VPN networks will stop using the Denver ISP and start using the Atlanta ISP.

All VPN users noted above will lose connectivity to the Denver systems while this change is underway. Some users may experience a short 1-5 min impact, while others may experience a longer impact, up to 45-50 minutes while their connections re-establish to the new ISP pointed to Atlanta. The customer should not have to take any action on their end, other than a retry to connect.
21.10.2008
WORLDSPAN - From 16SEP08 e-Pricing Tier 1 & 2 increases
OVERVIEW
Worldspan customers will receive an increased number of low priced itinerary results as Tier 1 or Tier 2 e-Pricing subscribers. Tier 1 will increase from 20 to up to a maximum of 25 results, and Tier 2 will increase from 32 to up to a
maximum of 50 results. Tier 3 results remain the same with up to a maximum of 100 results.
CUSTOMER BENEFIT
Increasing the number of results improves the opportunity for low price comparison shopping.
Customers will automatically received increased number of itineraries. No new entries.   For more details please see Product Advisory
17.10.2008
GALILEO - RESTORAL: outage All Nippon Airways (NH)
This is to advise that vendor link NH - (All Nippon Airways) has now been restored.

This is to advise that vendor link NH - All Nippon Airways is currently unavailable . Please be assured we are working with the vendor and doing all that we can to restore service as quickly as possible. A status advisory will be sent when the vendor link is operational.  
17.10.2008
WORLDSPAN - From 15OCT08 ETAS changes for travel visas to Australia
OVERVIEW ETAS is the Electronic Travel Authority System, which allows the user to electronically request and receive
a travel visa to Australia. Currently, if the ETA System is not able to grant immediate approval and issue the
visa, the applicant is referred to the Australian embassy.
New ETA processing will change the response when a visa cannot be immediately granted. If the system cannot
make an immediate decision, the application will be automatically sent to Australian Government for resolution.
When this occurs, the user will receive a message asking them to check back at a later time to see whether the visa
application has been approved, or whether the applicant must go to the Australian Embassy. In addition, if a visa enquiry
request is made, a new responses will be returned to indicate a timeframe to check again.
CUSTOMER BENEFIT
Improved customer service, as referrals to the Australian Embassy are expected to be reduced by an estimated 50%.   For more details please see Product Advisory
14.10.2008
GALILEO - Credit Card Link Reroute Traffic to Atlanta
Impact - Wednesday 15th October - 0600 – 0800 CET (local Benelux time)   Apollo and Galileo subscribers attempting to issue tickets will be impacted by the reroute of the First Data (1V Credit Card Fraud) to Atlanta. The links to the following credit cards will be unavailable: Visa, Mastercard, JCB, Diners and Delta. JVV (Address verification entries) will also be impacted during this migration. 

Customers reporting issues with Credit Card validation during this window should be advised to try their transaction when the change window has completed. Credit Card validation problems that occur outside of this window should be reported via standard problem reporting and escalation procedures.

The agency will experience a ‘Link is down, try again later’ error if trying to connect during this time.
13.10.2008
GALILEO - Aeroflot (SU) Group SSRs
OVERVIEW
Aeroflot Airlines (SU) advised they will stop processing group requests from Galileo (1G) agencies unless 1G becomes compatible with the Aeroflot Group Management System (GMS). This is accomplished by SU’s receipt of 3 non-standard SSRs in each group space request.

CUSTOMER BENEFIT
This project will provide all Galileo (1G) agencies with the ability to add 3 required SSRs non-standard fixed-format SSRs for Aeroflot Airlines (SU) for group space requests.   For more details please see Product Advisory and/or have a look at Ask Travelport
10.10.2008
GALILEO - WORLDSPAN - SWISS Online check-in available on Travelport ViewTrip
Travelport is pleased to announce Online Check-in is available for SWISS International Air Lines from Travelport ViewTrip.

Online Check-in allows travellers the ability to check-in for their flights from an email link or directly from within their ViewTrip itinerary.   For more details please see Product Advisory Galileo and/or Product Advisory Worldspan
03.10.2008
GALILEO - Agency Private Fares Migration to Atlanta
Impact - Saturday 11th October 1500  – 2200 CET (local Benelux time)  Galileo and Apollo subscribers will be unable to update or enter new Agency Private Fares via the GUI for approximately 7 hours during the planned migration activity.
Private Fares which have already been entered in the system will not be affected during activity.
28.09.2008
GALILEO - Data Center migration successfull
The Production Migration for the Mainframe Systems from the Denver Data Center to the Atlanta Data Center was completed successfully. The migration activity is complete. If you do experience any issues, please report these via your normal reporting process.
11.09.2008
GALILEO - Important Date Change for Scheduled Galileo System Outage
In order to allow customers more time to prepare for this event, and following consultation with key partners and vendors involved in this process, Travelport has taken the decision to re-schedule these core migration activities to the weekend of Saturday 27th and Sunday 28th September 2008.

This is a date change only. The specific details of the migration process, the associated planned outages and the customer support processes still stand as previously communicated – they will simply take place two weeks later.

• There will be a CORE OUTAGE impacting all Galileo customers on Sunday, 28 September from 08:30 – 09:15 CET (local time) for 45 minutes duration during which no Galileo services will be available.
• Car and Hotel Systems will be unavailable on Sunday, 28 September from 05:30 CET (local time) to 09:15 CET (local time). During this three hour period leading up to the 45 minute core outage, users will not be able to make Car/Hotel bookings on Galileo.
• Updates to Agency Private Fares (APF) will be unavailable on Sunday 28 September from 02:00 CET (local time) to 09:15 CET (local time).
Existing APF content will remain available to users up until the Galileo outage period. Full service will resume at the conclusion of the core outage.    For the FAQ's related to this outage, please click here
08.09.2008
GALILEO - CORE Galileo outage Sunday 14th September
As announced earlier this year, Travelport GDS is executing a phased consolidation of its global data centre operations which will result in its Atlanta, Georgia facility becoming the company’s primary worldwide centre, with supporting facilities in Denver and a secondary location in Atlanta.

Please note the following key dates and times during which your service will be affected:

• There will be a CORE OUTAGE impacting all Galileo customers on Sunday,14 September from 08:30 to 09:15 CET (local time). For a 45 minutes duration no Galileo services will be available.
• Car and Hotel Systems will be unavailable on Sunday 14 September from 05:30 to 09:15 CET (local time). During this three hour period leading up to the 45 minute core outage, users will not be able to make Car/Hotel bookings on Galileo. 
• Updates to Agency Private Fares (APF) will be unavailable on Sunday 14 September from 02:00 to 09:15 CET (local time) . Existing APF content will remain available to users up until the Galileo outage period. Full service will resume at the conclusion of the core outage.   For the FAQ's related to this outage, please click here
26.08.2008
Worldspan - Timatic Upgrade postponed
The earlier announced load has been postponed to August 28th.   For more details please see Product Advisory
25.08.2008
Data Center Migration-- High-Level Customer Notification
As announced earlier this year, Travelport GDS is executing a phased consolidation of its global data centre operations which will result in its Atlanta, Georgia facility becoming the company’s primary worldwide centre, with supporting facilities in Denver, Kansas City and a secondary location in Atlanta. Currently, the company operates two major data centres – one in Atlanta and another for Galileo/Apollo in Denver, Colorado. By the end of October 2008, an important milestone will have been achieved – the migration of Galileo and Apollo operations currently undertaken in the Denver facility to Atlanta, consolidating Travelport GDS’ technology operations and hosting services in the Atlanta facility.
Read more
18.08.2008
GALILEO - WORLDSPAN - From 26AUG08 - Timatic Upgrade
OVERVIEW
Timatic is a service managed by IATA and provides information about passports, visas, health information, airport tax, customs, currency and country regulations. IATA has informed Travelport that they are upgrading the Timatic system in order to simplify and improve the information about Passport, Visa and Health information. The new system is called Timatic 3 replacing the existing Timatic 2. The main changes are in the response header and the freeform text area. All existing Timatic commands continue to be valid.
Read more
06.08.2008 - 11.08.2008
Planned Outage Advisory
Planned MVS Sub Area Outage - Saturday/Sunday, August 10th, 2008 0315GMT - 0415GMT

Travelport will be taking a planned outage on a portion of the MVS (Multiple Virtual Systems) complex called Sub Area 15 (SA15) which is where the Roommaster and Carmaster Systems reside.

On Saturday/Sunday, August 9th/10th 2008, the MVS sub area will be unavailable for a period of one (1) hour from 2115MDT/0315GMT until 2215MDT/0415GMT to perform a Network upgrade.
Read more
05.08.2008
GALILEO - Galileo Helpdesk telephone number change per 18 Augustus 2008
The number of the Galileo Helpdesk will change as per 18th August 2008.  We have also provided all our customers with a unique 7-digit customer number.
The new Galileo Helpdesk telephone numbers are:   
Netherlands: 020 654 5671                               
Belgium: 02 620 0242  
Luxembourg: 27 302 230  
  To efficiently manage the communication with the Helpdesk, we urge you to keep your customer PIN number available, as you will be prompted to enter this number each time you call the Helpdesk.

Please share this information with your colleagues.

Kind regards, Travelport GDS
04.07.2008
GALILEO - easyJet Takes Off in Galileo by Travelport
Agency revenue boost from integrated low-cost carrier content using innovative technology   Galileo by Travelport is delighted to announce the release of its new connectivity offering for low-cost carriers with the debut of leading European low-cost airline, easyJet, in Galileo FocalPoint. This ground-breaking move represents the next step in the evolution of low-cost carriers as they continue their rapid growth by tapping into new customer segments.
Read more
03.07.2008
GALILEO - WORLDSPAN - As of today - Ask Galileo is now Ask Travelport
Galileo and Worldspan users will see that 'Ask Galileo' has now been replaced by 'Ask Travelport'. From now on you will be able to choose your GDS before getting forwarded to your familiar online support website.
31.05.2008
Help desk will be opened this Sunday
To support the start of the Electronic Ticketing Mandate this Sunday June 1st the Help desk will have special number to answer your questions or concerns regarding the Electronic Ticketing Mandate.
Read more
16.05.2008
GALILEO - From 01JUN08 - What will happen to Automated MCO after 31st May? Paperlessly is the answer
OVERVIEW
In support of IATA’s initiative to ‘Simplify the Business’ through cost efficiencies and convenience; beginning 1 June 2008, 100% of tickets issued through the IATA Billing and Settlement Plan (BSP) will be electronic and paper neutral OPATB2 stock will be removed from agency premises. However, we will continue to provide Automated MCO functionality to agents in those BSP markets where the MD50 document is supported today. Issuing an MCO will be exactly the same as it is today – paperlessly.

KEY FEATURES
Issue and report an Automated MCO exactly the same as before 1st June, including data handoff to the back-office system through MIR and TAIR. IATA’s alternative solution, the virtual MPD through BSPlink does not interface with the GDS/back-office.  
Read more
29.04.2008
GALILEO - With immediate effect - All Fares and Shopping requests will now default to Electronic Ticketing when no ticketing modifier is input
OVERVIEW
Currently, Galileo 360° Fares does not make any assumptions regarding the ticket type that will be issued, i.e. Electronic Ticket versus Paper Ticket. The user is required to include the Electronic Ticketing modifier (ET) in the fares request to avoid any Paper Ticket (PT) surcharges the carrier may have filed.

Today, if Plating Carrier Logic (PLAT-Y) is utilized and the fares request includes the ET modifier, then Galileo 360° Fares returns ET eligible fares only. If any of the Electronic Ticketing checks fail during plating carrier determination, such as interline electronic ticketing agreements, the fares request fails. Fares and itineraries in shopping that allow Paper Tickets are not returned, requiring the user to input another fares request with the PT modifier.

With this enhancement, when no ticketing modifier is included in the fares request, Electronic Ticketing will be assumed. Plating Carrier Logic will also default to Electronic Ticketing. However, if any of the Electronic Ticketing checks fail, then Paper Ticket will be assumed for fares processing and output in the resulting fare quote.

KEY FEATURES
> Electronic Ticketing is now the default assumption for all fares request, shopping entries and Plating Carrier Logic.
> Fare quotes that default to ET will be returned with the “E-TKT REQUIRED” message.
> All filed or stored fare quotes will have the ET or PT modifier appended to the ticketing line.
> Plating Carrier Logic users will have Paper Ticket fares returned if any of the ET checks fail.
> The user is able to override the ET default with the use of the PT modifier.

For more details please see revised Product Advisory
29.04.2008
GALILEO - From 18JUN08 - Expanded Fare Quote Best Buy up to 16 segments
OVERVIEW
Currently, Galileo system offers the ability to request a ‘Best Buy’ quotation from a booked itinerary with up to 8 active flight segments in order to retrieve the lowest possible fare. As travel patterns and associated fare structures become increasingly complex, some itineraries now contain more than 8 active flights segments.

This enhancement delivers the ability to request ‘Best Buy’ processing for itineraries containing up to 16 active flight segments on Galileo.

KEY FEATURES
• All Best Buy transactions including Best Buy Compare (FQBBC) and Best Buy Regardless of Availability (FQBBA) are supported with this enhancement.
• Interactive link statusing will also be maintained in order to validate last seat availability in real-time using vendor links, where available and active for all carriers in the transaction. • New screen responses apply for Best Buy transactions greater than 8 segments.   For more details please see Product Advisory
15.04.2008
With immediate effect Electronic Ticketing for German Rail
OVERVIEW
German Rail is now e ticketable worldwide
KEY FEATURES
9B ELECTRONIC TICKETING PROCEDURES For more details please see Product Advisory
15.04.2008
e-Tracker 2
The earlier announced load has been postponed to May/June 2008. A more specific date will be published as soon as possible.
14.04.2008 - 21.04.2008
Planned Outage Advisory
Saturday, April 19th, 2008 - 2100MDT/0300GMT - 2300MDT/0500GMT   Travelport will be taking a planned outage on a portion of the MVS (Multiple Virtual Systems) complex called (Sub Area 15-SA15) which is where Roommaster and Carmaster systems reside.

On Saturday, April 19th, 2008, the MVS sub area will be unavailable for a period of two (2) hours from 2100MDT/0300GMT to 2300MDT/0500GMT.
Read more
10.04.2008
From 31MAY08 - E-ticket enhancements
OVERVIEW
In support of IATA’s initiative to ‘Simplify the Business’ through cost efficiencies and convenience; beginning 1 June 2008, 100% of tickets issued through the IATA Billing and Settlement Plan (BSP) will be electronic. ATA also supports the resolution requiring the issuance of E Tickets when an itinerary is eligible for electronic ticketing and it is technically and/or procedurally feasible.

KEY FEATURES 
• Restrict usage of the PT (paper ticket) modifier
• New E Ticket coupon status indicators for ‘Refund Taxes/Fees/Charges Only’ and ‘Lifted/Boarded’
• Restrict option to print to paper ticket during the E Ticketing transaction
• Increase Passenger Name Length in E Ticketing to a Maximum of 49 Characters
Read more
07.04.2008 - 14.04.2008
RAIL Planned Outage Advisory
RAIL ENVIRONMENT - Sunday April 13th, 2008 - 2000GMT – 0000GMT 

Travelport will be performing essential maintenance in the Rail Application environment. This activity will impact SNCF, DB, and all European rail related products and they will not be available during this 4 hour activity.
Read more
07.04.2008
With immediate effect implementation of Private Fare Data from SITA
Galileo was not receiving private fare data from SITA (Category 15 - Sales Restrictions). With this enhancement, Galileo now processes private fares data from SITA using security from Category 15 (Sales Restrictions). This enhancement is available for Apollo and Galileo customers.

For more details please see Product Advisory
07.04.2008
From 01MAY08 - New SSR DPNA - Disabled Passenger Needs Assistance
OVERVIEW
Per new EU regulations, a new SSR has been defined to request servicing for Disabled Passengers. This SSR is required for those passengers with intellectual, cognitive or developmental disabilities who need assistance when travelling. This SSR will not supersede any other SSR and can be used in conjunction with any others such as WCHR, etc.
KEY FEATURES
• New programmatic SSR , DPNA – Disabled Passenger Needs Assistance.   For more details please see Product Advisory
04.04.2008
New procedures for Ticketing for Private and Net Fares
The earlier announced load has been postponed for the Dutch market. The revised implementation date will be published as soon as possible. A successfull load has taken place on the 4th of March 2008 for the BeLux market. 
03.04.2008
From 15APR08 - e-Tracker 2
This message is only applicable to e-Tracker users.

OVERVIEW
Approximately 4% of all e-tickets issued remain unused and hence require a tool to track and action the tickets. The current e-Tracker product offers some tracking capabilities and with e-Tracker 2 they have been enhanced.

KEY FEATURES
New search options: File format, Number of Lines
New search criteria selections: Additional coupon status, By agent sign on, By account code, Frequent flyer number, Traveler’s last and first name, Ticket number without check digit or carrier code, Ticket issuance date, Ticket value
Reporting: Single or multiple Pseudo City Codes, More detailed reporting

For more details please see Product Advisory
03.04.2008
All Fares and Shopping requests will now default to Electronic Ticketing when no ticketing modifier is input
These earlier announced loads are postponed. The revised implementation date will be published as soon as possible.
27.03.2008
Service Impact affecting SSL Connections
This is to advise that a problem has been identified which may cause service disruption to SSL connected users. We are currently investigating with all appropriate technical groups. Please accept our apologies for any inconvenience as we work to restores standard service as quickly as possible.
04.03.2008
How to change your Galileo PASSWORD?
When you forgot your password or when your password has expired (after 90 days) you will be prompted to change it.Would you like to know more about how to modify your password?
Read more
12.02.2008
From 04MAR08 – New procedures for Ticketing for Private and Net Fares
Revised implementation date: March 04, 2008 approximately 20:00 GMT

Changes to Fares and Ticketing – totally touch less ticketing: enhancements to Fare Quote will store all Net Ticketing information in the Galileo Filed Fare without need for manual input. Enhancements to Fare Display will allow users to more easily identify negotiated fares their location is authorized to sell and/or ticket. Fares impacted are Airline Private/Net fares loaded via ATPCO with category 35 data AND all Agency Private Fares loaded via the APF GUI.

For more details see Product Advisory
12.02.2008
From 07FEB08 - All Fares and Shopping requests will now default to Electronic Ticketing when no ticketing modifier is input
Revised implementation date for Electronic Ticket Default for Plating Carrier Logic: February 07, 2008
Revised implementation date for Electronic Ticket Default for Fares Processing: February 27, 2008

OVERVIEW
Currently, Galileo 360° Fares does not make any assumptions regarding the ticket type that will be issued, i.e. Electronic Ticket versus Paper Ticket. The user is required to include the Electronic Ticketing modifier (ET) in the fares request to avoid any Paper Ticket (PT) surcharges the carrier may have filed.

Today, if Plating Carrier Logic (PLAT-Y) is utilized and the fares request includes the ET modifier, then Galileo 360° Fares returns ET eligible fares only. If any of the Electronic Ticketing checks fail during plating carrier determination, such as interline electronic ticketing agreements, the fares request fails. Fares and itineraries in shopping that allow Paper Tickets are not returned, requiring the user to input another fares request with the PT modifier.

With this enhancement, when no ticketing modifier is included in the fares request, Electronic Ticketing will be assumed. Plating Carrier Logic will also default to Electronic Ticketing. However, if any of the Electronic Ticketing checks fail, then Paper Ticket will be assumed for fares processing and output in the resulting fare quote.

KEY FEATURES
> Electronic Ticketing is now the default assumption for all fares request, shopping entries and Plating Carrier Logic.
> Fare quotes that default to ET will be returned with the “E-TKT REQUIRED” message.
> All filed or stored fare quotes will have the ET or PT modifier appended to the ticketing line.
> Plating Carrier Logic users will have Paper Ticket fares returned if any of the ET checks fail.
> The user is able to override the ET default with the use of the PT modifier.

For more details please see revised Product Advisory
30.01.2008 - 01.02.2008
Changed opening hours Galileo Customer Contact Center on Thursday January 31st!
We would like to inform you that on Thursday January 31st our Customer Contact Center will be closed between 11:30 and 14:30!
Read more
29.01.2008
Load confirmation regarding Screen Change Notification to Airport Decode entry
Galileo users will see changes to the decode responses, including a new 'city' code that will enable the user to understand which city code the airport code is associated with.

OVERVIEW
The purpose of the decode function is to decode a city/airport code into the equivalent full city and/or airport name. The output also provides the full region/country name and a list of all airports (codes and full names) in the city.

KEY FEATURES
• Decode of an airport code will display the full Airport name together with country and city.
• Decode of a city code will display the city, country and all associated airports, heliports, bus terminals and rail stations in the city code area.
• All other current Encode / Decode functionality remains the same.
For more details please see: Product Advisory
14.01.2008
From 30JAN08 - All Fares and Shopping requests will now default to Electronic Ticketing when no ticketing modifier is input

Revised implementation date for Electronic Ticket Default for Plating Carrier Logic: January 30, 2008
Revised implementation date for Electronic Ticket Default for Fares Processing: February 13, 2008

OVERVIEW
Currently, Galileo 360° Fares does not make any assumptions regarding the ticket type that will be issued, i.e. Electronic Ticket versus Paper Ticket. The user is required to include the Electronic Ticketing modifier (ET) in the fares request to avoid any Paper Ticket (PT) surcharges the carrier may have filed.

Today, if Plating Carrier Logic (PLAT-Y) is utilized and the fares request includes the ET modifier, then Galileo 360° Fares returns ET eligible fares only. If any of the Electronic Ticketing checks fail during plating carrier determination, such as interline electronic ticketing agreements, the fares request fails. Fares and itineraries in shopping that allow Paper Tickets are not returned, requiring the user to input another fares request with the PT modifier.

With this enhancement, when no ticketing modifier is included in the fares request, Electronic Ticketing will be assumed. Plating Carrier Logic will also default to Electronic Ticketing. However, if any of the Electronic Ticketing checks fail, then Paper Ticket will be assumed for fares processing and output in the resulting fare quote.

KEY FEATURES
> Electronic Ticketing is now the default assumption for all fares request, shopping entries and Plating Carrier Logic.
> Fare quotes that default to ET will be returned with the “E-TKT REQUIRED” message.
> All filed or stored fare quotes will have the ET or PT modifier appended to the ticketing line.
> Plating Carrier Logic users will have Paper Ticket fares returned if any of the ET checks fail.
> The user is able to override the ET default with the use of the PT modifier.

For more details please see revised Product Advisory
14.01.2008
It's "change of PASSWORD" time!
When your password has expired (after 90 days) you will be prompted to change it.Would you like to know more about how to modify your password after is has expired?

Please click here for a document which explains how to change your password and which gives you answers on frequently asked questions and errors.

Please be aware of following password restrictions:

At least three characters must change in the new password
A minimum of 7 and a maximum of 10 characters will be required and it MUST contain at least one alpha AND one numeric character
There is a list of “Restricted” words that cannot be used such as the user’s first name, last name, travel agency’ and following words : ABC – AIRLINE – AIRPLANE – AMADEUS – APOLLO – AUTUMN – BOEING – CENDANT – COVIA – CRS – DEMO – FALL – FLIGHT – FORGOT – GALILEO - GAME – IBM – MOTHER – NET – PASS –QWER – RETIRED – SABRE – SECRET – SKYNET – SPRING – SUMMER –SWINDON – TEST – TRAVEL – UNITED – WEBLIST – WINTER – WORLDSPAN - GOD
Three consecutive characters are not allowed. (Example: AAA or 222)
Your previous five passwords will be stored and may not be re-used
Password changes are limited to once per system day
11.01.2008
Screen Change Notification to Airport Decode entry
This earlier announced load is postponed. The revised implementation date will be published as soon as possible.
11.01.2008
Connectivity issue!
  This is to advise that a problem has been identified which may cause service disruption to Customer Managed VPN users.
Read more
11.01.2008
Connectivity issue solved!
  This is to advise that the connectivity for Customer Managed VPN users has been restored at 16h00 local time.
Read more
10.01.2008
From 10JAN08 23:00 GMT - ViewTrip Redesign Release 3.0
OVERVIEW
Galileo ViewTrip is a web-based tool that enables travelers to view, print and email their itineraries, electronic tickets and electronic expense receipts. As part of Galileo and Worldspan integration efforts, we will be re-introducing the ViewTrip product as Travelport ViewTrip. The Worldspan My Trip and More product will be updated to share the same look and navigation structure as the Galileo ViewTrip product. Galileo ViewTrip will be updated with Travelport colors but will retain its current style and navigation. Galileo ViewTrip will benefit from three new content links. In addition, itineraries containing hotel segments will include links to hotel property images.

KEY FEATURES
• New name – Travelport ViewTrip
• Updated Colours – In compliance with Travelport brand guidelines
• Added Content – New content links from Worldspan: 
             > Maps 
             > Driving Directions 
             > Flight Status
• Hotel Images   For more details please see Product Advisory
10.01.2008
PLANNED OUTAGE ADVISORY: Saturday, January 19th, 2008
On Saturday, January 19th , 2008 beginning at 2100MST/0400GMT (Jan 20.), Travelport will be taking a planned outage on a portion of the MVS (Multiple Virtual Systems) complex which is where Roommaster and Carmaster reside.
Read more
04.01.2008
Happy New Year! Time to achieve your good intentions

The following Galileo trainings are scheduled during the months January and February 2008!
Read more
21.12.2007
Changed opening hours Galileo Customer Contact Center!
We would like to advise you that on the following dates our Customer Contact Center will be closed from 15:00 (instead of 18:00):

Monday 24 December 2007

Monday 31 December 2007

Read more
21.12.2007
From 01JAN08 - National Currency Changes for Venezuela, Cyprus and Malta
OVERVIEW Fares for domestic and international travel from Venezuela will fare quote in currency VEF.
Cyprus and Malta are changing their Ticketing Currency to EUR.
KEY FEATURES Currently fares for domestic and international travel from Venezuela fare quote in VEB.
Currently tickets are issued in Cyprus in CYP and Malta in MTL.   For more information about Venezuela currency change please see Product Advisory For more information about Cyprus and Malta currency changes please see Product Advisory
21.12.2007
From 1Q2008 - e-Tracker 2
This message is only applicable to e-Tracker users.   OVERVIEW
Approximately 4% of all e-tickets issued remain unused and hence require a tool to track and action the tickets. The current e-Tracker product offers some tracking capabilities and with e-Tracker 2 they have been enhanced.
KEY FEATURES
New search options: File format, Number of Lines
New search criteria selections: Additional coupon status, By agent sign on, By account code, Frequent flyer number, Traveler’s last and first name, Ticket number without check digit or carrier code, Ticket issuance date, Ticket value Reporting: Single or multiple Pseudo City Codes, More detailed reporting   For more details please see Product Advisory
21.12.2007
Load confirmation regarding Agency Private Fares - Ticketing for Private Net Fares
1. Agency Private Fares – Ticketing for Private Net Fares – confirmation of successful load on 08Dec07

From 08DEC07: Changes to the Agency Private Fares product – multiple enhancements to the APF GUI which will provide the ability to enter all relevant ticketing data to Agency Private Fares Contracts that will be used to drive fare display, fare quote, fares shopping and ticket issuance. Gives separate sell and/or ticket capabilities within a distribution group, which will determine the data made available to the end user.

IMPORTANT: ACTION REQUIRED for Galileo Subscribers using Agency Private Fares
All APF contracts will require update to include a level of ticketing data such that no manual modification of the filed fare data (fare build and/or ticketing modifiers) is required by the end user of the Galileo desktop. The grace period allowing time to update existing contract will end on 30Jan08.

For all details see revised Product Advisory PA514 (PA514 replaces the earlier published PA500)
A revised training guide is available how to update the contracts, please see Product Advisory PA512
(These Product Advisories have been issued in conjunction with PA488 Ticketing for Private Net Fares, see below)

2. Ticketing for Private Net Fares – status unchanged since last message of 03Dec07
From January 2008, exact date to be advised: Changes to Fares and Ticketing – totally touchless ticketing: enhancements to Fare Quote will store all Net Ticketing information in the Galileo Filed Fare without need for manual input. Enhancements to Fare Display will allow users to more easily identify negotiated fares their location is authorized to sell and/or ticket. Fares impacted are Airline Private/Net fares loaded via ATPCO with category 35 data AND all Agency Private Fares loaded via the APF GUI.

For more details see Product Advisory PA488
18.12.2007
From 12DEC07 - Additional SITA Fare transmission
OVERVIEW Galileo currently processes 1 fares and automated rules transmission from SITA each day at 1815 (EST). This enhancement will add an additional transmission from SITA.
KEY FEATURES
Additional SITA fare transmission Monday through Friday at 0615 (EST) / 1115 (GMT).   For more details please see Product Advisory.  
18.12.2007
From 10DEC07 - New Country Codes
OVERVIEW
Adding Country codes to align with IATA, SITA, and ATP.

KEY FEATURES
The following countries will be added to the database: IO (British Indian Ocean Territory), GS (South Georgia and the South Sandwich Islands), PN (Pitcairn), SJ (Svalbard and Jan Mayen Island), TK (Tokelau), VA (Vatican City), AD (Andorra), LI (Lichtenstein), SM (San Marino).   For more details please see Product Advisory.
12.12.2007
NEW on this site! Customer Care
Your opinion counts! Please click on the Customer Care button and let us know how you have experienced our Services.
Read more
06.12.2007
All Fares and Shopping requests will now default to Electronic Ticketing when no ticketing modifier is input
This earlier announced load is postponed. The revised implemenation date will be published as soon as possible. 
05.12.2007
Changed opening hours Galileo Customer Contact Center on Wednesday December 5th!
Please be aware that today, Wednesday December 5th, our Customer Contact Center will be closed from 17:30 (instead of 18:00)!
Read more
03.12.2007
From 05DEC07 - All Fares and Shopping requests will now default to Electronic Ticketing when no ticketing modifier is input
OVERVIEW

Currently, 360° Fares system does not make any assumptions regarding the ticket type that will be issued, i.e. Electronic Ticket versus Paper Ticket. The user is required to include the Electronic Ticketing modifier (ET) in the fares request to avoid any Paper Ticket (PT) surcharges the carrier may have filed.

Today, if Plating Carrier Logic (PLAT-Y) is utilized and the fares request includes the ET modifier, then the 360° Fares system returns ET eligible fares only. If any of the Electronic Ticketing checks fail during plating carrier determination, such as interline electronic ticketing agreements, the fares request fails. Fares and itineraries in shopping that allow Paper Tickets are not returned, requiring the user to input another fares request with the PT modifier.

With this enhancement, when no ticketing modifier is included in the fares request, Electronic Ticketing will be assumed. Plating Carrier Logic will also default to Electronic Ticketing. However, if any of the Electronic Ticketing checks fail, then Paper Ticket will be assumed for fares processing and output in the resulting fare quote.
Read more
03.12.2007
Loads postponed regarding Agency Private Fares and Ticketing for Private Net Fares
The software load regarding below described important changes has been postponed. A new load date has not yet been determined and will be announced as soon as possible.
1. Agency Private Fares – Ticketing for Private Net Fares

Changes to the Agency Private Fares product – multiple enhancements to the APF GUI which will provide the ability to enter all relevant ticketing data to Agency Private Fares Contracts that will be used to drive fare display, fare quote, fares shopping and ticket issuance. Gives separate sell and/or ticket capabilities within a distribution group, which will determine the data made available to the end user.

For all details see Product Advisory PA514 (PA514 replaces the earlier published PA500)
(These Product Advisories have been issued in conjunction with PA488 Ticketing for Private Net Fares, see below)

2. Ticketing for Private Net Fares Changes to Fares and Ticketing – totally touchless ticketing: enhancements to Fare Quote will store all Net Ticketing information in the Galileo Filed Fare without need for manual input. Enhancements to Fare Display will allow users to more easily identify negotiated fares their location is authorized to sell and/or ticket. Fares impacted are Airline Private/Net fares loaded via ATPCO with category 35 data AND all Agency Private Fares loaded via the APF GUI.

For more details see Product Advisory PA488
03.12.2007
Learn about new product news, go to travelportworld.com!
  www.travelportworld.com, a New World of Options for Your Travel Agency!
Read more
30.11.2007
Restored! Service Impact to Multiple Connectivity / Printing Issues
This is to advise that the issues with printing functionality and intermittent connectivity have been restored.
Read more
28.11.2007
From 01DEC07 - REMINDER: Agency Private Fares - Ticketing for Private Net Fares
As mentioned earlier 2 important changes will take place:
1. Agency Private Fares – Ticketing for Private Net Fares

From 01DEC07: Changes to the Agency Private Fares product – multiple enhancements to the APF GUI which will provide the ability to enter all relevant ticketing data to Agency Private Fares Contracts that will be used to drive fare display, fare quote, fares shopping and ticket issuance. Gives separate sell and/or ticket capabilities within a distribution group, which will determine the data made available to the end user.

IMPORTANT: ACTION REQUIRED for Galileo Subscribers using Agency Private Fares
All APF contracts will require update to include a level of ticketing data such that no manual modification of the filed fare data (fare build and/or ticketing modifiers) is required by the end user of the Galileo desktop


For all details see Product Advisory PA514 (PA514 replaces the earlier published PA500)
A training guide is available how to update the contracts, please see Product Advisory PA512
(These Product Advisories have been issued in conjunction with PA488 Ticketing for Private Net Fares, see below)

2. Ticketing for Private Net Fares

From January 2008, exact date to be advised: Changes to Fares and Ticketing – totally touchless ticketing: enhancements to Fare Quote will store all Net Ticketing information in the Galileo Filed Fare without need for manual input. Enhancements to Fare Display will allow users to more easily identify negotiated fares their location is authorized to sell and/or ticket. Fares impacted are Airline Private/Net fares loaded via ATPCO with category 35 data AND all Agency Private Fares loaded via the APF GUI.

For more details see Product Advisory PA488
28.11.2007 - 06.12.2007
Changed opening hours Galileo Customer Contact Center on Wednesday December 5th!
We would like to inform you that on Wednesday December 5th our Customer Contact Center will be closed from 17:30 (instead of 18:00)!
Read more
27.11.2007
From 27FEB08 - Screen Change Notification to Booking Class
OVERVIEW

A modified response message will be returned to the screen when certain booking class entries are used in Galileo®. This revised message will be returned when no booking class is found for the requested carrier.

KEY FEATURES 

Easier to understand booking class message output to screen.   For more details please see Product Advisory
26.11.2007
From 29NOV07 - CarMaster Enhancement eVoucher
OVERVIEW

Today, paper vouchers are produced by agents and given to travelers as proof of pre-payment arrangements for car bookings. The paper voucher becomes ‘currency’ in that it has a monetary value associated to it and when it is given upon check-in at the car rental counter; it is confirmation that all or a portion of the car rental has been pre-paid.

This enhancement introduces eVouchers. An eVoucher is an electronic, paperless confirmation of payment by voucher of the car rental. This is similar to an airline e-ticket, in which the traveler does not have a paper ticket, however an indication of payment arrangements exist on the online record for the air segment. 
Supplier participation effective 29 November: SIXT Car Rental (SX).

KEY FEATURES  
  • Agents append the eVoucher optional field to the sell request, or perform a modification to a sold segment to append the eVoucher request
  • The car supplier returns an eVoucher confirmation number in their segment sell response to confirm their acceptance of the prepayment by voucher
  • The eVoucher number is sent with all other car rental data to the car rental location servicing the request. The client does not need a paper voucher
  • The eVoucher optional fields and data are saved in the PNR/BF and printable on the customer itinerary. 
For more details see Product Advisory
22.11.2007
From 19FEB08 - New Error Message for SSR CHLD and SSR INFT
OVERVIEW
In the current SSR CHLD and SSR INFT entries, there are inaccurate error responses returned for some conditions, with the existing error reference different SSR types instead of SSR INFT or SSR CHLD.
This enhancement will correct those inaccuracies and generate more meaningful error responses.

All other current SSR alerts and functionality will remain unchanged.   KEY FEATURES
The current alerts PROG SSR(S)/FOID/EPAY DELETED and MANUAL SSR FOID/EPAY DELETED will be replaced with ASSOCIATED SSR(S) DELETED.   For more details please see Product Advisory
21.11.2007
REMINDER! Changed opening hours Galileo Customer Contact Center on Thursday November 22nd!
We would like to inform you that on Thursday, November 22nd our Customer Contact Center will be closed between 12:00 - 14:00!
Read more
19.11.2007
From 12DEC07 - New modifier for Best Buy by Cabin or Class of Travel
OVERVIEW 
Currently the Best Buy process returns the lowest fare for the booked itinerary regardless of the cabin booked. With this enhancement, a new modifier is being introduced for a Best Buy request to return fares ‘by cabin’ as specified by the user. This is for North American and International itineraries. This functionality will include five cabins.

KEY FEATURES • Enhance Best Buy processing by allowing a modifier to specify fares based on ‘cabin’ or class of travel as requested by the user.
• Available for Terminal Emulation for Galileo customers.
• Available for all itinerary types (International and North American).    For more details please see Product Advisory
16.11.2007
From 12NOV07 - Booking File Verification (TKPVB) Enhancement
OVERVIEW The purpose of the Booking File Verification function is to validate that the Booking File is ready for ticketing.   FEATURES
When the user inputs the TKPVB command they are now presented with two options instead of one; either redisplay the Booking File or to issue the ticket or MCO.   For more details please see Product Advisory
15.11.2007
Final Reminder: Planned OUTAGE Notification!
On Saturday, November 17th, 2007 between 1500MST/2200GMT - 1545MST/2245GMT, IBM Global Services will be performing a software pool expansion to allocate additional resources on the Galileo (PRE) Core system. This activity will result in the Galileo complex being unavailable for 45 minutes.
Read more
15.11.2007
Restored ** Vendor Link Carrier Lufthansa/British Midland/Austrian Airlines Electronic Ticket Links **
This is to advise that the stability has been restored to the electronic ticketing links of Lufthansa Hosted (LH) British Midland (BD) and Austrian Airlines (OS) and Lot Polish (LO).
Read more
28.10.2007
Did you receive the "What s News @ Galileo" last week?
The "What's news @ Galileo" is our newsletter with the latest news, Tips & Tricks and all kind of useful Product and Service advisories.
Read more
28.10.2007
Changed opening hours Customer Contact Center on Friday November 2nd!
  Please be aware that on Friday November 2nd our Customer Contact Center will be closed at 16:30!
Read more
25.10.2007
Galileo planned maintenance advisory changes!
IBM Global Services will be performing upgrades to multiple devices in the STP environment which are required to meet Payment Card Industry (PCI) compliance guidelines. No impact is expected but users may experience momentary loss of connectivity and/or brief periods of slow performance during each of the activities.
Read more
22.10.2007
From 4Q2007 - Agency Private Fares Enhancements to enable touchless ticketing
Multiple enhancements to the APF GUI will provide the ability to:
• Enter all relevant ticketing data to Agency Private Fares Contracts that will be used to drive fare display, fare quote, fares shopping, and ticket issuance.
• Give separate sell and/or ticket capabilities within a distribution group, which will determine the data made available to the end user.   These enhancements will be loaded in 4Q2007 - Exact date to be advised (action is required for all Agency Private Fares users)   For all details related to Agency Private Fares Enhancements please see: Product Advisory (Issued in conjunction with PA 488 Ticketing for Private and Net Fares: Product Advisory)  
Read more
19.10.2007
From 19OCT07 - What are the procedures for booking WestJet?
Booking WestJet (WS) in a new way, as a Ticketless carrier

WestJet’s participation is changing from Guaranteed Payment to Ticketless in the Galileo® system. The Ticketless functionality allows a WestJet Booking File to be completed without having to input the credit card form of payment. However, the credit card form of payment will still need to be entered in a subsequent transaction WITHIN 10 MINUTES in order to ensure the booking is not cancelled. Additionally, it can still be entered prior to initial end transact, as is done today.

An important aspect of this change is that the subscribers will no longer use the SSR GUAR entry, but will now use the Vendor Remark entry. The 'ticket' will continue to be processed in the WestJet host system.

For more details please see: Product Advisory
19.10.2007
From 19OCT07 - What are the procedures for booking JetBlue?
Booking JetBlue (B6) in a new way, as a Ticketless carrier   JetBlue’s participation is changing from Guaranteed Payment to Ticketless in the Galileo® system. The Ticketless functionality allows a JetBlue PNR/BF to be completed without having to input the credit card form of payment. However, the credit card form of payment will still need to be entered in a subsequent transaction in order to ensure the booking is not cancelled. Additionally, it can still be entered prior to initial end transact, as is done today.

An important aspect of this change is that the agents will no longer use the SSR GUAR entry, but will now use the SSR OTHS or Vendor Remark entry. The 'ticket' will continue to be processed in the JetBlue host system.   For more details please see: Product Advisory
11.10.2007
From 07JAN08 - Screen Change Notification to Airport Decode entry
Galileo users will see changes to the decode responses, including a new 'city' code that will enable the user to understand which city code the airport code is associated with.   OVERVIEW
The purpose of the decode function is to decode a city/airport code into the equivalent full city and/or airport name. The output also provides the full region/country name and a list of all airports (codes and full names) in the city.

KEY FEATURES
• Decode of an airport code will display the full Airport name together with country and city.
• Decode of a city code will display the city, country and all associated airports, heliports, bus terminals and rail stations in the city code area.
• All other current Encode / Decode functionality remains the same.
For more details please see: Product Advisory
10.10.2007
Galileo planned maintenance advisory I
  On October 11th, 16th and 23rd IBM Global Services will be upgrading STP environment switches to meet Payment Card Industry compliance guidelines. Due to the nature of the change, users may experience momentary loss of connectivity and/or brief periods of slow performance during this activity.
Read more
10.10.2007
Galileo planned maintenance advisory II
On Saturday, October 20th, 2007 beginning at 2100MT/0300GMT (21 Oct.), Travelport will be taking a planned outage on a portion of the MVS (Multiple Virtual Systems) complex (Sub Area 15-SA15) which is where Roommaster and Carmaster reside.
Read more
10.10.2007
Galileo provides car suppliers the option of ‘masking’ the Customer Identification
Car suppliers are given the ability to 'mask' the Customer ID number in their segment sell response, in order to protect the confidentiality of the personally identifiable information associated with the Customer ID number.   Hertz (ZE) is Galileo's launch partner for this enhancement. For all details please see: Product Advisory
03.10.2007
Galileo adds Hotel Video and Virtual Tours to Hotel Images offering
Galileo to provide agents with access through their desktop to photos, videos and virtual tours for thousands of hotels and resorts worldwide.  This enhancement enables Galileo to accept Hotel property images and rich media content from several vendors, thus enhancing the amount of content and choice available to customers.  The Rich Media link will be represented as either an icon or thumbnail at the upper right hand portion of the hotel images page.   For more details please see: Product Advisory
02.10.2007
Galileo will retire old Viewpoint version 2.5 and 2.50.5 per December 28th, 2007
Viewpoint was initially introduced to the markets in January 1999. Since its release there have been 12 different versions released. As the product offering has grown with the release of each new version, customers using older versions are not utilizing Viewpoint’s full functionality (e.g. enhanced air, hotel and car, MCO’s, Point and Click, etc.)   The latest release is Galileo Desktop 2.0, for more information see:  Belgium - French - Galileo Desktop 2.0 Belgium - Flemish - Galileo Desktop 2.0 Netherlands - Dutch - Galileo Desktop 2.0   For more details on this Viewpoint Retirement version 2.5 and 2.50.5 see: Product Advisory 
01.10.2007
Stuck? Ask Galileo and win a prize!
Designed for busy agents, ASK Galileo is our new online guide with answers to frequently asked questions on Galileo products and services. PLUS, when you register for ASK Galileo, you can enter our exclusive competition to win some amazing prizes, including a 6-night luxury hotel break in Cyprus.
Read more
28.09.2007
Ability to access one year of historical fare and fare related data for all 360° Fares users
Access to historical fares and fare related data was available for 90days. This is being expanded to one year with this enhancement. This data is available by requesting a historical ticket date on a fare quote  and a historical ticket/travel date on a request for a fare display, mileage and currency.   For more details please see: Product Advisory
28.09.2007
Accompanied Travel Enhancement provides the ability to fare quote ‘companions’ without the need for them to be booked in the same Booking File.
This enhancement to the fares system will provide greater flexibility in quoting fares for passengers with accompaniment requirements. The enhancement is in two main parts -
1. A new accompaniment modifier in the fare quote entry will indicate an accompanying passenger in a separate PNR/Booking File. This will allow a passenger with accompaniment requirements to be priced separately.
2. The enhancement will also allow passengers with accompaniment requirements to be priced separately from the accompanying passengers who are in the same PNR/Booking File. For more details please see: Product Advisory
Read more
26.09.2007
E-ticketing Link problems
This is to advise that Worldspan hosted electronic ticketing links are unstable on the Galileo host. (e.g. KLM, Royal Jordanian, Malaysia Air, Saudi Arabian Air). Please be assured we are working with the vendor and doing all that we can to restore service as quickly as possible.
25.09.2007
New modifier Original Form of Payment (OFP) mandatory when original FOP was Credit Card.
The OFP modifier is designed for the input and storage of the original FOP details involving re-issued tickets allowing them to be handled via the Automated Refund product. The OFP modifier is available to all users.   For the entire Product Advisory see: Product Advisory
Read more
25.09.2007
From 24OCT - When different booking codes are required for each passenger to obtain the lowest fare for booking files with multiple passenger types, a message will be returned with the booking codes required for each passenger type.
With this notification, the system will return the Best Buy Quote for each passenger type and return their associated applicable booking code(s). A new response will be displayed to the user advising the action required to obtain the lowest fare.   In the event that FQBB returns fare options for multiple passengers that cannot be booked together in a single booking file, the user is not presented with an FQBBK (rebook) option. Should that user manually enter FQBBK to rebook an itinerary that cannot be held in a single booking file - an error response will be returned.   For more details please see: Product Advisory  
13.09.2007
Restoral! Service Impact To Viewtrip
This is to advise that Customers using Viewtrip are no longer experiencing any connectivity issues and the environment is stable.   
Read more
06.09.2007
Remote Host not responding
This is to advise that we are currently experiencing VPN Access problems, returning the error message 'LOGON FAILURE DUE TO REMOTE HOST NOT RESPONDING. We are currently investigating and will send a status update as more information becomes available or the service has been restored.  Please accept our apologies for any inconvenience but be assured that we are doing everything we can to resolve this service impact as quickly as possible.
06.09.2007
Connections restored
Service has been restored to many users that had previously reported issues. We apologize once more and thank you for your patience. 
If your agency experiences any continued issues, please contact our Service Desk
31.08.2007
Origin & Destination and Point of Sale policy of KLM
We would like to inform you about possible discrepancies between KLM flight availability and rejected sell actions. Due to their Origin & Destination and Point of Sale policy, KLM may reject your sell action although the flight and class you want to book is still available.
View full details of his policy as published by KLM underneath:
Read more
26.08.2007
New E-ticketing carriers
Air Transat (TS), Avia (KD) and Olympic Airways (OA) are now E-ticketable in the Benelux!
Hainan Airlines (HU) and Albanian Airlines (LV) are now E-ticketable in Belgium!
22.08.2007
Travelport is excited to welcome Worldspan to our family of travel services!
Please visit www.travelportworld.com for the most up to date acquisition information.
Read more
20.08.2007
It's Back to School Time!
It’s that time of year when the school doors open to welcome students back for another year of learning.
Read more
17.08.2007
Got a Question? ASK Galileo!
Have you ever wondered how the Galileo Benelux Service Desk stays current on all the new products, enhancements, and business processes out there? Do you ever wish that you had access to the same tools and the same information?  
Read more
26.07.2007
Agency Private Fares - Add-On Fares is planned to load to Production on the 28th July 2007, it is the final load of the APF 2007 Enhancements Release.
Add-On Fares is planned to load to Production on the 28th July 2007 together with the fixes for the known issues.   For more information see the Product Advisory or  the Detailed Overview
18.07.2007
Incorrect PNR data field: *ICO - Integrated Content Exists
As part of a restricted alpha test programme a new future PNR field has incorrectly been made available / displayable in PNRs / agencies / PCCs that are not part of the alpha test phase:
 ** INTEGRATED CONTENT EXISTS ** >*ICO·
Read more on how to remove this field
Read more
16.07.2007
Connection problems
We are currently experiencing connectivity problems. We apology for this inconvenience and are doing or upmost to restore the stability of our system as soon as possible.
11.07.2007
New E-ticketing carriers
Air India (AI), Avianca (AV), Air Senegal (V7) and China Airlines (CA) are now E-ticketable in the Benelux!
Royal Brunei (BI) is now E-ticketable in the Netherlands!
Etihad Airways (EY) is now E-ticketable in Luxemburg!
10.07.2007
Galileo Launches Roommaster Complete Pricing Plus
Complete Pricing Plus is the next generation of Complete Pricing. The “Plus” in Complete Pricing, not only encompasses enhanced pricing on HOC to include the Extra Option costs - but the “Plus” also includes providing enhanced Rate, Rule and leisure focused Room data during the booking process and then storing this enhanced data in the booking (PNR/BF) for future reference. For all details please see The Complete Pricing Plus Product Advisory
Read more
08.07.2007
Agency Private Fares new Release Known Defect and temporarily workaround
On June 30th 2007 a new release of the Galileo Agency Private Fares (APF) product was launched. Since the load of this new release it has become known that there are defects when editing existing contracts. Please refer to the Known defect document for all details.
Read more
03.07.2007
Agency Private Fares Enhancements Release 2007 - Confirmation of load
New and improved functionality is added to the Galileo Agency Private Fares product. All existing users can benefit from these changes immediately, but there is no impact on existing fares that are already loaded in the application. For more information see the Product Advisory or the Detailed Overview

Read more
29.06.2007 - 09.07.2007
Planned Globalfares Outages on Sunday July 8, 2007!
This activity will result in a full outage to the Globalfares environment for a period of two (2) hours beginning at 0015MDT/0715GMT with the potential for residual impact for an additional hour.

Read more
25.06.2007
New! Online program to unlock your Galileo password!.
Galileo Benelux is pleased to announce the launch of the Online Password Unlock Program.

Read more
15.06.2007
The support you need, when you need it!
Ask Galileo (formerly known as The Knowledge Bank) contains over 1000 answers and questions and allready more than 600 Agents are using it!


Read more
15.06.2007
Did you receive the What s News @ Galileo today?
The What s news @ Galileo is our newsletter with the latest news, Tips & Tricks and all kind of Product and Service advisories.

Read more
07.06.2007
NEW E-ticketing carriers:. 05JUN07/GM
Transaero (UN) and Air Austral (UU) are now E-ticketable in the Belux!
Surinam Airways (PY) is now E-ticketable in the Netherlands!


31.05.2007
Name Remark for Infants and SSR INFT formats change per June 1st
From June 1st Galileo needs the Date Of Birth for an Infant in stead of the Age in the Name Remark field and SSR INFT.


Read more
27.05.2007
New E-ticketing carriers- 25MAY07/GM
Ethiopian Airlines (ET), Air Namibia (SW) and Wideroes Flyveselskap (WF) are now E-ticketable in the Benelux! Flybe European (BE) and Cabo Verde Airlines (VR) are now E-ticketable in Belgiun and the Netherlands! Azerbaijan Airlines (J2) is now E-ticketable in the Netherlands!

22.05.2007
New E-ticketing carriers - 22MAY07/GM
Aaerolineas Argentinas (AR) is now E-ticketable in the Benelux!
Dragon Air (KA) is now E-ticketable in the Netherlands!
Air New Zealand (NZ) is now E-ticketable in Belux!
11.05.2007
New E-ticketing carriers 11MAY07/GM
Royal Jordanian (RJ) is now E-ticketable in the Benelux!
Air New Zealand (NZ) is now E-ticketable in the Netherlands
Air France (AF) accepts E-ticketing for Infants and Group PNRS.
Tarom (RO) now correctly executes E-ticketing on International routes
07.05.2007
IMPORTANT REMINDER - 8TH MAY - Sign On WITH PASSWORD MANDATORY! GM If you have problems with your signon or if you are not yet informed on this subject we advice you to download the instructions from our website hhtp://services.galileo.be -> Popular Links & Documentation -> CREATION OF A SIGN ON WITH PASSWORD and USER PROFILES Reviewed        
03.05.2007
IMPORTANT REMINDER - 8TH MAY - Sign On WITH PASSWORD MANDATORY! GM If you are not yet informed on this subject we advice you to download the instructions from our website hhtp://services.galileo.be -> Popular Links & Documentation -> USER PROFILES or request instructions by mail at services.be@galileo.com
30.04.2007
New E-ticketing carriers
Meridiana (IG) and Aerolfot (SU) are now E-ticketable in the Benelux - For conditions see E-Ticketing
Syrianair (RB) is now E-ticketabke in Belgium and the Netherlands
Aeropostal Alas de Venezuela (VH) is now E-ticketable in the Netherlands
30.04.2007
Automatic Plating Carrier Logic
!! AUTOMATIC PLATING CARRIER LOGIC for all IATA locations as per 02may07 !! 30APR07/GM
Read more
12.04.2007
New E-ticketing carriers
European Air Express (EA) is now E-ticketable in the Benelux ! - For conditions see E-Ticketing
Middle East Airlines (ME) is now E-ticketable in the Benelux ! - For conditions see E-Ticketing
29.03.2007
NEW DATE! Host System Migration - KLM (KL), Kenyan (KQ), Martinair (MP)
During the weekend of Saturday March 31st and Sunday April 1st, KLM together with hosted carriers Kenyan and Martinair will be migrating from their current hosting system CORDA to Altea.
Read more
25.03.2007
Important Terminal Security Changes!
The next step in achieving PCIDSS compliance requires changes to terminal security. All users of Galileo will be required to have their own sign-on profile, which will be required to use a password of at least seven characters. In addition, a new indicator in the sign-on profile will work with a new terminal type (GTID initialization) for robotic applications.
25.03.2007
Over 700 questions and answers and allready more than 350 Agents are using it !
The support you need, when you need it ! Ask Galileo contains over 700 answers and questions and already more than 350 agents are using it.
Read more
19.03.2007
Postponed! Host System Migration KL/MP/ KQ
We have been informed that the underneith mentioned system migration did not take place. We will advise a new date when it comes available.
Read more
23.02.2007
New Functionality
In order to simplify the FQ or FQBB entries we now offer the facility to add the Passenger Type Code in the Name Remark field of the passenger s name upon creation of the PNR.
Example: N.JANSSENS/TOMCHD*P-C10 (=> Child of 10 years)
or N.JANSSENS/TOMCHD*P-C10 DOB12DEC96
Read more
01.02.2007
Did you receive the latest Whats News @ Galileo
The Whats News @ Galileo is our newsletter with the latest news, Tips & Tricks and all kind of Product and Service advisories
Read more
26.01.2007
Air France Claim PNR is implemented on Galileo
This product will allow the ownership of PNRs completed in the AF system to be passed to Galileo for servicing and ticketing purposes provided AF has set up the necessary security. Please refer to the Knowledge Bank(Category Booking File / Claim PNR) for more information on Galileo Claim PNR.
24.01.2007
Telephone menu options Galileo Customer Contact Center
To improve our reach-ability we would like to remind you which option you should choose when calling the Customer Contact Center.
Read more
24.01.2007
@lantis 2 available via Galileo e-Agent
You probably won't be surprised when we tell you about the new version of @lantis, called @lantis 2. Through close corporation between Rail1, NS Internationaal and Galileo, this new version is now available via Galileo e-Agent as well. Since last Thursday you'll find the additional new link to @lantis 2 underneath the well known @lantis link in the Country Links area.

Read more
19.01.2007
Air France Claim PNR is implemented on Galileo
This product will allow the ownership of PNR's completed in the AF system to be passed to Galileo for servicing and ticketing purposes, provided AF has setup the necessary security.
Read more
18.01.2007
Terminal Security changes on the Way
The next step in achieving PCIDSS compliance, requires changes to the terminal security. All users of Galileo will require to have their own sign-on profile, which will be required to use a password of at least seven characters.
Read more
02.10.2006
REMINDER! New NAME CHANGE procedure
Name changes in a Booking File, for any or all passengers, regardless of the ticketing status is now possible! This functionality will allow a name change even if an Electronic ticket has been issued. The current name change procedure is still applicable.
20.06.2006
IMPORTANT! RQ.TKI not required/permitted anymore
RQ.TKI is not required/permitted anymore when the passenger/segment combination is already ticketed (paper or electronic) within the Galileo PNR. The error message CHECK PASS/SEG RELATIONSHIP IN RQ ITEM will be returned upon ER of the Booking File. Galileo will automatically register your ticket details from the PNR history. RQ.TKI must from now on only be done if the ticket has been issued outside the Galileo PNR.
14.06.2006
REMINDER! Mandatory Name Remark for INF as from 01june06
New format : N.I/JONES/DAISYMISS*14MTHS ( 2 figures followed by MTHS) ; a DOB is not valid anymore. The automatic OSI message will be replaced by an automatic SSR message.

** SPECIAL SERVICE REQUIREMENT **
SEGMENT/PASSENGER RELATED
S 1. AA 0115 F 01JUN LHRJFK
P 1. JONES/BRIDGET INFT NN 1 JONES/DAISYMISS 14MTHS
31.05.2006
New fare display modifier
By adding the modifier /YY to the FD entry, you will display IATA fares ONLY.
31.05.2006
New procedure for removal marriage logic (married segments)
We kindly request you to apply underneath procedure if you wish our Service Desk to remove the Married Segments indicator from your PNR.

Request the airline to add a Vendor Remark to your PNR, referring to their authorization to remove the Marriage. Upon reception of this Vender Remark, you forward your PNR to our Q/50 by means of the entry QEB/BRU/50 We will handle your Booking File in a timely manner and return it to the General Queue of your agency where it can be retrieved with the entry Q/1.
06.04.2006
New functionality! Paper Ticket Interline Agreement Validation
This new functionality provides the ability for Travel Agencies to have the Galileo system check whether a particular paper ticket is going to fit within the known interline agreements. Please read the latest "What's News @ Galileo" (week 13 and 14) for more information and to subscribe to this new functionality.
22.03.2006
SN Brussels Airline passenger contact procedure
To provide better customer support SN Brussels Airline would like you to add the mobile phone number of the client in case of last minute cancellation or rescheduling. In the Galileo system this can be added by an OSI entry. For instance:
SI.SN*0474/123456
17.03.2006
New! All "@ Your fingertips" are now online
Fingertips are useful short instructions concerning specific subjects that are frequently asked. You can find them under Downloads & Documentation\My support\@ Your fingertips
08.03.2006
Special procedure Nett Fares voor UL (Srilankan Airlines)!
To display nett fares in Galileo: FDBRUCMB12APR/UL:C
To quote nett fares in Galileo: FQ:C/CUL

Attention: It is mandatory to add the IT-modifier in the TMU! e.g. TMU1IT or TMU1IT*PC
26.01.2006
Passenger Contact made Mandatory in PK PNRs
Effective immediately passengers origin/destination/intermediary contacts have been made mandatory in PK PNRs and all non-conforming reservations will be cancelled during flight check. Respective Agency will be liable for any resultant passenger mishandling and shall also be de-linked from PK system.
18.10.2005
Exchange paper ticket for E-Ticket
It is now possible to exchange a paper ticket for an electronic ticket, although this might be restricted by some airlines (E.g. SN Brussels Airlines). Please check out our E-tkt Carrier details for more information.
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Galileo & Worldspan - Baggage Allowance Enhancements
Implementation of industry mandated IATA Resolution 302/DoT Reservation for baggage allowance.
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Galileo & Worldspan - New load dates: Baggage Allowance Enhancements
Implementation of industry mandated IATA Resolution 302/DoT Reservation for baggage allowance.
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Galileo & Worldspan - Newd load dates: Baggage Allowance Enhancements
Implementation of industry mandated IATA Resolution 302/DoT Reservation for baggage allowance.
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Galileo - Auto Generate Child SSR
Auto generate an SSR CHLD at end transaction when a child has been identified as such in the name field.
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Galileo - Retain last PNR/BF in Queue after End Transact
Retain last PNR/BF in Queue after end transact.