Galileo - Resolved: Impact Advisory: Similar Name List



We are currently experiencing an issue with some PNRs being able to be retrieved from either the Similar Name List display or by using the record locator. The error message displayed is UNABLE TO RETRIEVE - CALL HELP DESK'.

Technical teams have identified the cause of the issue and have identified a fix. The fix will take some time to prepare and to complete.

Please be assured that we are working with all technical parties to restore service as quickly as possible.