Worldspan Sign-In Security - Reminder for a critical implementation!


Overview (PA 1073 - version 02)

Reason For Issue version 02: This is a reminder for a critical implementation.

Two changes will be made to the Worldspan system to facilitate this security enhancement:

  • Every user will be required to add a password to their BSI sign-in entry as well as provide a keyword for future password resets (if/when a reset is required).
Each user will be required to create and enter a password with their BSI entry in order to gain access to the Worldspan system.

The keyword will be used for those times when a password needs to be reset. When set, the keyword will only be known to the user. If/when a user contacts their location administrator to reset a password; the keyword requirement will be activated forcing the user to input the keyword at time of sign-in, followed by renewing the password.

Note – No changes are being made to the Worldspan Go! login functionality.
  • Sine Agent is new functionality to help a location to manage sign-in requirements for each SID or location.
A Sine Agent will be the Sine Table Administrator (STA) for a location or SID and will have the capability to add new users for a SID or location, also to reset passwords that have been locked or forgotten. This will entail using the Agent Information Table, a display that will show the user name, sine (sign-in code) and will indicate that a password and keyword have been defined. As
well as user information, the Agent Information Table will be used to reset the user password if ever it is forgotten or the user count becomes locked. Each location will be required to appoint a person or persons (up to 9) to be the administrator (authorizer) of the Agent Information Table for every user at their location.

NB: Administrators must be sure to read sections 5 and 6 below.

This is not to be confused with Agency Security Record, this functionality remains unchanged. Also, locations that are using Sine Guard functionality (duty code: SG) will not need to implement Sine Agent.

Sine Agent functionality will be released for general use on 1st February 2011 and will become mandatory for all locations on or after 1st April 2011. 

A Webex recorded presentation can be found in ASK Travelport, answer ID 27705 and will provide further guidance for the changes to be implemented here.

Customer Benefit
  • Providing security that will help prevent fraudulent activities and reduce financial liability to the customer.
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